About this role
Care Team Leader / Care Partner
Kalgoorlie (Full Time) Join our team in a vital leadership role supporting the delivery of high‑quality community care. Working Monday to Friday, 8am–4pm, you’ll mentor a team of 8–10 care staff and lead all care management activities for clients in the Support at Home Program, supporting individuals with low, medium and high care needs. A pool vehicle is available at times, and mileage for personal vehicle use is reimbursed.
Key Responsibilities Team Leadership
Lead, mentor and support direct care staff to ensure best‑practice service delivery
Manage performance, onboarding, communication and timesheet approvals
Promote a safe, positive workplace culture and ensure compliance with policies and procedures
Allocate resources effectively and respond to staff and client queries
Care Management
Coordinate all care planning and management for Support at Home clients
Conduct assessments and develop person‑centred care plans aligned with client goals and quality standards
Collaborate with clinical and multidisciplinary teams to address changing needs
Monitor care notes, service delivery and risks, escalating concerns when required
Support clients with My Aged Care reviews and help them understand their package budgets
Ensure accurate care management claiming and responsible budget oversight
What we are looking for
The ideal candidate will have a strong background within the Aged Care Industry. In addition to this, candidates will be able to demonstrate the following experience, skills and attributes:
- An understanding of health care within a community environment.
- Demonstrated knowledge and experience undertaking care management activities within Support at Home program
- Demonstrated experience in leading a team to achieve outcomes.
- Well-developed communication and interpersonal skills to develop effective relationships, promote services and resolve client/staff issues.
- Decision making and problem-solving skills to innovatively manage the provision of service delivery.
- A demonstrated empathetic and flexible approach to manage the sensitivities of client and employee issues.
- Time management and organisational skills to effectively plan and prioritise work tasks.
- Knowledge of service provision, allocation and compliance with contractual obligations.
- Knowledge of manual handling principles with the ability to train others.
- A Certificate III in Community Support Services is desirable OR minimum two years industry experience and a willingness to obtain Cert 3.
Under the Aged Care act 1997, successful candidates will be required to provide a satisfactory National Police Clearance prior to commencement
What's on offer
- Professional Development supported & Study Leave supported
- Internal referral rewards - refer a friend or family member receive a $250 e-voucher
- Opportunity to purchase extra leave
- Comprehensive orientation programme
- Devices and consumables provided to assist you in delivering care (including laptop and smart phone)
- Subsidised gym membership - $15 per week to access hundreds of different fitness venues
- Health insurance programmes - 12% discount with HBF
- Social club discounts - cheaper tickets to cinemas, theatre shows, Zoo, Aqwa, Scitech, Adventure World and more *providers subject to change
- Mental health support - up to 3 free sessions with a degree-qualified psychologist per year
How to apply
To submit your application, click ‘Apply’.
At Silverchain, we recognise the positive contribution that a diverse workforce makes to our organisation where individuals can be authentic, are respected and celebrated. We strongly encourage applications from Indigenous Australians, people of all ages, gender, abilities, culturally diverse and linguistic backgrounds.
Kindly note that we do not accept applications via email. Unsolicited applications from agencies will not be accepted. We reserve the right to commence the recruitment process and extend or withdraw this advertisement prior to the closing date.
Other facts
About Silverchain
Silverchain Group is Australia’s leading in-home care specialist, providing health and aged care services to more than 140,000 clients a year. Silverchain has been trusted by Australians to deliver care that is differentiated by quality and safety for 130 years.
Silverchain aims to revolutionise the way health and aged care is provided and to transform the way it is received. Guided by our world-class research, supported with the latest technology and delivered with the human touch of someone who cares, we are the national leaders of complete care in the home and supporting our clients’ health and wellbeing.
Silverchain provides community care services across Australia in partnership with our clients, as well as governments, primary health networks, local health districts, retirement communities, private companies, and hospitals and health services.
Our services comprise complex and acute nursing; hospital in the home; specialist community palliative care; independence services and support at home, allied health services; digital enabled care and remote monitoring; and chronic and complex disease management. We employ more than 5,900 people, including nurses, doctors, allied health, care experts, and a dedicated research and innovation division.
Our ambition is to create a better home care system for all Australians
What you'll do
- The Care Team Leader will lead and mentor a team of care staff, ensuring best-practice service delivery and managing care activities for clients. Responsibilities include coordinating care planning, conducting assessments, and collaborating with multidisciplinary teams.
Ready to join Silverchain?
Take the next step in your career journey