Summary
Location
Brookfield
Type
full-time
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About this role
Working for Silgan will be the best decision you make!
Now hiring for an Application Support Technician in Waukesha, WI
What we offer:
- An inclusive culture where every team member is valued and recognized.
- Competitive salary and comprehensive benefits, including health, dental, vision, life, disability, and AD&D coverage.
- Supplemental benefits such as pet insurance, telemedicine access, and employee perk programs.
- 401(k) plan with employer match (after eligibility period).
- Paid time off and holiday schedule
- Tuition assistance for professional development and certifications.
- Opportunity to work in a stable, growth-oriented environment.
What you’ll do:
- Become a foremost expert in the ProTraQ software suite, assisting in the maintenance of Silgan’s enterprise business application across all manufacturing locations.
- Implement, train, and maintain the ProTraQ system for end users including floor operators, supervisors, and plant management.
- Ensure consistent implementation of corporate-designated software and associated hardware.
- Travel for project work and installations (approximately 50–75% domestically and internationally).
- Install and configure hardware and software, including barcode scanners and related systems.
- Provide training to end users on software and hardware functionality.
- Work with Business Technology teams to resolve issues and perform ProTraQ upgrades at remote sites.
- Establish strong working relationships with plant management and quality managers to assist in manufacturing process tracking.
- Demonstrate professionalism, communication excellence, and strong troubleshooting capabilities in both software and hardware environments.
We need you to have:
- Bachelor’s degree in Information Technology or a related field; OR an Associate’s degree plus 2 years of relevant technical support experience.
- Experience providing end-user training—ideally within a manufacturing environment.
- Strong working knowledge of Microsoft Office, Windows OS, and basic PC hardware/software troubleshooting.
- Ability to work independently, with a team, and across levels.
- Willingness and ability to travel 50–75% (domestic and international) and obtain a U.S. Passport.
- Basic knowledge of ERP systems preferred.
- Experience with handheld barcode scanners a plus.
- Secondary language a plus.
Who We Are:
- America’s largest metal food packaging producer.
- A company that strives toward sustainability by reducing our carbon footprint, selecting like-minded suppliers, and providing recyclable products.
Ready to grow with us?
Be part of a team where your contributions matter. Apply now to join us at our new location: 21027 Crossroads Circle, Waukesha, WI.
Other facts
About Silgan Containers
At Silgan Containers, we are proud to be the leading supplier of metal food packaging solutions in North America, trusted by America’s most respected brands. Our commitment to excellence in quality, innovation, and technical expertise has earned us a "Best in Class" reputation.
We support this commitment through Silgan University, where we offer industry-leading technical and equipment training, ensuring our customers have access to the highest levels of knowledge and support. Our on-site technical teams provide prompt, expert assistance, ensuring our customers’ needs are always met efficiently.
Sustainability is at the heart of what we do. We are rethinking how to make the metal food can through increased recycled content, modern process overhauls, renewable energy procurement, and other innovative practices.
Our commitment to excellence extends to our people. We cultivate a culture of growth and opportunity, promoting from within and offering extensive training and development programs to help our employees advance in their careers. By investing in our team, we ensure that both our employees and our company continue to thrive.
With over 20 production facilities across the U.S., headquarters in Los Angeles, CA, and a Technical Center near Milwaukee, WI, Silgan Containers is strategically positioned to serve our customers and deliver the highest-quality packaging solutions.
What you'll do
- The Application Support Technician will become an expert in the ProTraQ software suite and assist in maintaining Silgan’s enterprise business application across manufacturing locations. Responsibilities include implementing and training users on the ProTraQ system, ensuring consistent software implementation, and providing hardware and software support.
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