Head of UX Quality & Consumer Experience Assurance

<p><span style="color:#537824"><b><span style="font-size:14px">About Signify</span></b></span></p><p></p><p><span style="color:#242424"><span style="font-size:14px">Through bold discovery and cutting-edge innovation, we lead an industry that is vital for the future of our planet: lighting. Through our leadership in connected lighting and the Internet of Things, we're breaking new ground in data analytics, AI, and smart solutions for homes, offices, cities, and beyond.</span></span></p><p></p><p><span style="color:#242424"><span style="font-size:14px">At Signify, you can shape tomorrow by building on our incredible 125+ year legacy while working toward even bolder sustainability goals. Our culture of continuous learning, creativity, and commitment to diversity and inclusion empowers you to grow your skills and career.</span></span></p><p></p><p><span style="color:#242424"><span style="font-size:14px">Join us, and together, we’ll transform our industry, making a lasting difference for brighter lives and a better world. </span></span></p><p></p><p><span style="color:#537824"><b><span style="font-size:14px">More about the role</span></b></span></p><p></p><div><p><span><span>We are establishing a new, independent<b><span> </span></b></span>UX Quality & Consumer Experience Assurance<span><span> </span>capability to raise the bar for how user experience is treated across our Consumer Business.</span></span><span> </span></p></div><div><p></p><p><span><span>As<span> </span></span>Head of UX Quality & Consumer Experience Assurance<span>, you will ensure that UX is a<span> </span></span></span><b><span>s</span></b><span>hip / no-ship quality attribute<span>, embedded structurally in our development lifecycles. Positioned in the Quality organization, you operate with an<span> </span></span>independent mandate to make UX quality decisions<span><span> </span>based on evidence, risk, and consumer impact.</span></span><span> </span></p></div><div><p><span><span>This is a<span> </span></span>build-and-transform role<span>. You will define the standards, set the bar, and make them stick — ensuring that whenever consumers use our products, they feel: </span>“Somebody really thought about me.” </span></p><p></p><p><span>W</span><span>e would prefer for you to work from our Eindhoven office; however, we are also open to candidates who can work from our Amsterdam office.</span></p></div><p></p><div><div><h2><b>What you will do</b></h2></div><div><p><b><span>Own UX as a Quality Attribute</span></b><span> </span></p></div><div><ul><li><p><span><span>Establish UX Quality & Consumer Experience Assurance as a formal quality discipline within the Consumer Business</span></span></p></li></ul></div><div><ul><li><p><span><span>Provide<span> </span></span>independent go / no-go input<span><span> </span>at development lifecycle gates based on UX readiness and risk</span></span></p></li></ul></div><div><ul><li><p><span><span>Protect the consumer experience and brand by ensuring UX quality is proven, not assumed</span></span></p></li></ul></div><div><p></p><p><b><span>Define and Govern UX Assurance & Validation</span></b><span> </span></p></div><div><ul><li><p><span><span>Define the UX assurance framework, built on rigorous UX validation</span></span></p></li></ul></div><div><ul><li><p><span><span>Set clear standards<span> </span></span><span>and methodologies<span> </span></span><span>for UX requirement validation, usability testing, experience evaluation, and benchmarking</span></span></p></li></ul></div><div><ul><li><p><span><span>Ensure UX decisions are evidence-based, traceable, and consistent across portfolios</span></span></p></li></ul></div><div><p></p><p><b><span>Embed UX Structurally in Development</span></b><span> </span></p></div></div><div><div><ul><li><p><span><span>Embed UX Quality & Assurance in pre-development and product development lifecycles</span></span></p></li></ul></div><div><ul><li><p><span><span>Introduce and govern the<span> </span></span>Project UX Charter<span>, defining UX scope, methods, timing, and deliverables per project</span></span></p></li></ul></div><div><ul><li><p><span><span>Ensure UX is addressed early and continuously — not as a late-stage check</span></span></p></li></ul></div><div><ul><li><p><span><span>Ensures learnings on UX from existing portfolio performance and product phase out are applied in new innovations and product (pre-)development</span></span></p></li></ul></div><div><p></p><p><b><span>Lead Research, Benchmarking & In-Market Feedback</span></b><span> </span></p></div><div><ul><li><p><span><span>Lead high-quality UX research across qualitative, quantitative, and mixed methods</span></span></p></li></ul></div><div><ul><li><p><span><span>Establish competitive and best-in-class UX benchmarks to set ambition and quality thresholds</span></span></p></li></ul></div><div><ul><li><p><span><span>Set up continuous in-market feedback loops and ensure learnings drive improvement</span></span></p></li></ul></div><div><p></p><p><b><span>Build Capability and Drive Change</span></b><span> </span></p></div><div><ul><li><p><span><span>As group leader, builds and leads a hands-on UX Quality & Assurance capability. This includes setting up a new team and competence, deploying UX process and practices, and setting up test facilities</span></span></p></li></ul></div><div><ul><li><p><span><span>Acts as a change agent, building bridges and driving UX mindset across Quality, Product Management, Engineering, Design, Market Intelligence and global research and development sites</span></span></p></li></ul></div><div><ul><li><p><span><span>Challenge internal assumptions and drive a user-centric, quality-driven mindset through clear storytelling and leadership</span></span></p></li></ul><p></p><div><div><h2><b>What you will need</b></h2></div><div><ul><li><p><span><span>Excellent communication and storytelling skills, capable of influencing at senior leadership level</span></span></p></li></ul></div><div><ul><li><p><span><span>Extensive experience in<span> </span></span>UX research, UX validation, or experience quality<span><span> </span>in consumer product environments</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Proven track record in<span> </span></span>building or scaling new capabilities<span>, not just operating mature, fully formalized systems</span></span></p></li></ul></div><div><ul><li><p><span><span>Strong experience embedding UX structurally into product development lifecycles</span></span></p></li></ul></div><div><ul><li><p><span><span>Experience operating with authority in quality, governance, or risk-based decision contexts</span></span></p></li></ul></div></div><div><div><ul><li><p><span><span>Deep expertise in qualitative, quantitative, and mixed UX research methods</span></span></p></li></ul></div><div><ul><li><p><span><span>Ability to translate insights into<span> </span></span>clear UX requirements, risks, and quality thresholds</span></p></li></ul></div><div><ul><li><p><span><span>Strong judgment and confidence to make and stand by difficult UX quality decisions</span></span></p></li></ul></div><div><ul><li><p><span><span>Excellent stakeholder management and influencing skills across disciplines</span></span></p></li></ul></div><div><ul><li><p><span><span>Clear, compelling communicator who can turn insights into action.</span></span><span> </span></p></li></ul></div><div><p></p><h2><span class="emphasis-2"><b>Why This Role Is Different</b> </span></h2></div><div><ul><li><p><span><span>UX is a<span> </span></span>formal quality gate<span>, not a design preference</span></span></p></li></ul></div><div><ul><li><p><span><span>You operate with an<span> </span></span>independent mandate<span>, anchored in the Quality organization</span></span></p></li></ul></div><div><ul><li><p><span><span>You will<span> </span></span>build something new<span><span> </span>and shape how the organization thinks about UX, risk, and consumer value</span></span></p></li></ul></div><div><ul><li><p><span><span>Your work has direct impact on what does — and does not — reach consumers</span></span></p></li></ul><p></p><h2><span class="emphasis-2"><b>Our process</b></span></h2><p>T<span>o start your journey, please submit your application via our Signify career site. </span></p><p><span><span><span>Begin your journey by submitting your application through our Signify career site. If your CV is selected, you will first take part in a virtual interview with a recruiter from our Talent Acquisition team. Following a successful review, you will advance to a business interview with the hiring manager.</span></span></span></p></div><div><p><span> </span></p></div></div></div></div><p></p><p><span style="color:#537824"><b><span style="font-size:14px">Everything we’ll do for you</span></b></span></p><p></p><p><span style="color:#242424"><span style="font-size:14px">You can grow a lasting career here. We’ll encourage you, support you, and challenge you. We’ll help you learn and progress in a way that’s right for you, with coaching and mentoring along the way. We’ll listen to you too, because we see and value every one of our 27,000+ people. We believe that a diverse and inclusive workplace fosters creativity, innovation, and a full spectrum of bright ideas. With a global workforce present in 70+ countries, we are dedicated to creating an inclusive environment where every voice is heard and valued, helping us all achieve more together. </span></span></p><p style="background-color:!important"></p><p><span style="color:#242424"><span style="font-size:14px">Come join us, and together we can light up the future.</span></span></p><p><span style="color:#242424"><span style="font-size:14px"> </span></span></p>