About this role
We are seeking a detail-oriented and organized Watch Services Support Specialist to support the end-to-end workflow of our watch service center. This position is responsible for managing daily shipping and receiving, conducting quality control checks, evaluating incoming watches for repair, and assisting with data entry and customer estimates. The ideal candidate will bring technical knowledge of watch movements, strong organizational skills, and a team-focused attitude.
What you'll do:
Receiving – Confirm and open delivered packages, verify watch contents and intake details.
Shipping – Prepare and ship completed watches back to customers, ensuring all details are accurate.
Quality Control – Verify functionality and completeness of all watch repairs before shipment.
Data Entry – Assist with entering watch intake data, customer estimates, and shipping invoices.
Estimating – Evaluate incoming watches to determine necessary repairs and communicate required work.
Additional Duties – Support special projects and cross-functional tasks as assigned.
Consistent, regular attendance is an essential function of this role.
What you''ll bring:
Education: College degree preferred.
Experience: 2+ years hands-on knowledge of mechanical and quartz watch movements is essential.
Technical & Soft Skills:
Basic computer proficiency required.
Ability to use a box cutter and safely handle incoming/outgoing packages.
Exceptional attention to detail and accuracy.
Strong written and verbal communication skills.
Able to adapt to multiple roles including shipping, receiving, estimating, and administrative support.
Highly organized with the ability to multitask and prioritize in a fast-paced environment.
We have many opportunities available on our other career site pages. Click here to link to our careers page!
Other facts
About Signet Jewelers
Signet operates approximately 2,600 stores primarily under the name brands of Kay Jewelers, Zales, Jared, Banter by Piercing Pagoda, Diamonds Direct, Blue Nile, JamesAllen.com, Rocksbox, Peoples Jewellers, H.Samuel and Ernest Jones. As a Purpose-driven and sustainability-focused company, Signet is a participant in the United Nations Global Compact and adheres to its principles-based approach to responsible business.
We’re united by a shared purpose: Inspiring Love. It’s a belief that the more love there is in the world, the better the world becomes — for our customers, our teams, and our communities.
Our customers trust us to help them celebrate life’s most meaningful and personal moments; and we do not take that responsibility lightly. As a Purpose-driven and sustainability-focused Company, Signet is Great Place to Work-Certified™.
What you'll do
- The Watch Services Support Specialist is responsible for managing the workflow of the watch service center, including shipping and receiving, quality control checks, and data entry. They will evaluate incoming watches for repair and assist with customer estimates.
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