Director, Business Systems

About us

Intelligent Manufacturing is on an exciting growth journey, building the new digital era of manufacturing. Our digital manufacturing solutions automate and connect the component manufacturing value chain – from design and planning to preparation, production and verification. Our objective is to make the shift towards efficient and sustainable manufacturing. As the market leader in CAM and metrology software, with a global footprint and over 400,000 software licenses, we have a unique foundation to build on. Read more about us here.

SigmaNEST one of the growing business units within Intelligent Manufacturing is the leading provider of innovative end-to-end CAD/CAM software solutions to help professional fabricators increase ROI by optimizing material utilization, machine motion, manpower, and data management. SigmaNEST is simply the best nesting software in the industry. With unmatched versatility and maximum scalability, the comprehensive product portfolio covers the full range of fabrication workflow; from quoting to shipping, including robust integration with a wide range of business systems.

Our customer commitment is to help expand their potential by providing smart software solutions that drive the future of manufacturing. With direct representation in over 15 countries and 100+ product resellers, our customer focus is supported by a worldwide team of consultative professionals and experienced product experts.

Role Overview

The Director of Business Systems is responsible for the strategy, governance, and execution of the company’s core business systems that support Finance, Sales, Marketing, Operations, and Customer Success, as well as the operational management of the Orders team. This role ensures that our platforms, including NetSuite, Salesforce, Gong, Apollo, and Domo are reliable, well-integrated, scalable, and aligned with business priorities.

This role operates with enterprise-wide responsibility and serves as a critical bridge between business leadership and technology. The position is explicitly a transformation and change-agent role, expected to deliver visible improvements early while building a durable, best-practice operating foundation.

This position is a hybrid role based in Cincinnati, with flexibility for remote work for the right candidate.

Business Systems Strategy & Ownership

• Own the roadmap, configuration, and ongoing optimization of NetSuite, Salesforce, Gong, Apollo, and Domo.
• Define and maintain a business systems strategy aligned with growth, efficiency, and reporting needs.
• Evaluate and implement new systems or enhancements.
• Ensure systems are stable, secure, scalable, and compliant.

NetSuite Ownership – Multi-Entity Transformation Mandate

• Govern NetSuite as a shared ERP platform across SigmaNEST, Cimatron, and GibbsCAM within a single instance.
• Act as a change agent to modernize processes using best practices.
• Assess and remediate outdated or organically evolved workflows.
• Deliver rapid, visible early improvements while executing a longer-term roadmap.
• Reduce customization and technical debt.
• Support order-to-cash, procure-to-pay, revenue recognition, intercompany, and statutory reporting.

Orders Team Leadership & Operational Execution

• Lead the Orders team responsible for accurate and timely order entry and administration.
• Establish controls, SLAs, and process consistency.
• Improve order accuracy, cycle time, and cross-functional handoffs.
• Leverage NetSuite and Salesforce automation to simplify workflows.

Global Renewal Management

• Support the entire renewals process globally, from initial contract to contract closure, to ensure accurate and efficient renewals of software subscriptions across all regions.
• Monitor and analyze renewal metrics across all regions, providing regular reports and strategic insights to senior management. Use data to inform and adjust strategies.
• Continuously improving the global renewals process, implementing industry best practices and identifying areas for efficiency gains.
• Mentor and guide sales team, fostering a culture of excellence and continuous improvement across the renewals functions.

Cross-Functional Partnership

• Partner with Finance (FP&A, Accounting, Controllership), Sales, Marketing, Customer Success, Operations, and IT.
• This would include familiarization of GAAP accounting internal controls, approval workflows, and month-end close reporting and audits
• Translate cross-functional needs into scalable, auditable system workflows.
• Support leadership with trusted, Domo-powered reporting and insights.

Governance, Integrations & Data Integrity

• Govern system changes, access, and data standards.
• Oversee integrations including Salesforce ↔ NetSuite and Domo.
• Ensure data accuracy and integrity.

People, Vendors & Enablement

• Lead internal administrators, analysts, and Orders team members.
• Manage vendors and partners.
• Drive change management, training, and adoption.

Qualifications & Experience

Required:

• 10+ years in business systems or enterprise applications roles.
• Hands-on NetSuite and Salesforce experience.
• Strong understanding of finance and order-to-cash.
• Experience leveraging AI-enabled tools or automation to improve productivity and operational effectiveness, or a demonstrated ability to rapidly learn, evaluate, and apply such technologies at scale.

Preferred:

• Software/SaaS background.
• Experience with Domo, Gong, Apollo.
• Multi-entity or international exposure.

What Success Looks Like

• Systems are stable, trusted, and scalable.
• Early wins build momentum and credibility.
• Orders are processed accurately and efficiently.
• Leaders view this role as a strategic change partner.