Team Leader
full-time•Cape Town
About this role
What being part of the Sigma Family means for you
🌟 Team Leader – Join the Sigma Family! 🌟
Are you a passionate leader who thrives on developing others, driving results, and creating a positive impact? At Sigma, we believe in putting people first — and we're looking for a Team Leader who shares that belief.
As a Team Leader, you’ll guide and support a team of Customer Advisors, ensuring outstanding performance while championing a culture of fairness, growth, and care.
💚 Why Choose Sigma?
At Sigma, we're proud to be recognised by the Sunday Times as one of the Best Places to Work — and it’s all because of our people. We live by our mission to #ImproveEverythingAlways, and we’re committed to creating an environment where everyone feels valued, included, and supported.
🎁 What Being Part of the Sigma Family Means
Career Growth – Opportunities for internal promotion after probation
Recognition – Monthly, Quarterly, and Annual awards with exciting prizes
Wellbeing Support – Access to Mental Health First Aiders and EAP
Sigma Forest – Receive a tree and track your environmental impact after probation
Free Medical Insurance – Includes GP, dental, optometry, funeral and life cover
Transport Benefits – Shuttle services to make commuting easier
Connect & Collaborate – Via our internal social media platform
Inclusive Culture – Everyone belongs in the Sigma Family
A bit more about the Opportunity...
💼 What You’ll Be Doing
Coach and inspire your team to become high performers through continuous development.
Lead with integrity and care, creating an atmosphere of trust, support, and motivation.
Guide your team in achieving and exceeding KPIs using our Always Improving Performance Framework.
Monitor and manage key aspects like attendance, quality, coaching, and performance.
Set clear, achievable goals with your team, and support their growth and aspirations.
Handle people matters (conflict, absenteeism, performance) with fairness and professionalism.
Ensure high standards of compliance, treating customers fairly and upholding company values.
Be a visible, accessible leader who communicates openly and leads by example.
❌ What You Won’t Be Doing
Operating without trust – we build strong, open teams.
Avoiding feedback – we use it to grow.
Ignoring team development – we invest in our people.
Being reactive – we plan and stay ahead.
Creating or allowing toxicity – we protect our culture.
Setting unrealistic expectations – we lead with empathy and clarity.
Avoiding accountability – we own our roles and results.
Being unapproachable – we lead with heart and presence.
What amazing People will bring to the role
🏅 What You’ll Bring
2+ years of Team Leader experience in a BPO/Contact Centre environment
Strong coaching and auditing skills
Great understanding of KPIs and how to guide teams to success
A Matric (Grade 12) or equivalent qualification
Resilience under pressure and adaptability in fast-paced settings
Excellent English communication (written & verbal)
Solid knowledge of HR/IR processes
Strong analytical and decision-making skills
Ability to communicate clearly and confidently across all levels
✅ Simple, Straightforward Recruitment
We don’t believe in complicated processes. Once you apply and we confirm you meet the criteria, we’ll move forward with the next steps quickly.
👋 Ready to Lead with Purpose?
If you’re excited about joining a people-first team that values your voice and your growth, apply today. Let’s build something great — together.
#ImproveEverythingAlways | #TeamSigma
What you'll do
- As a Team Leader, you will coach and inspire your team to achieve high performance while guiding them in meeting KPIs. You will also handle people matters with fairness and ensure compliance with company values.
About Sigma Connected Group
We are Sigma Connected, we are different.
Different is thousands of independent thinkers, connected and working together. Different is flexible, scalable, smart. Different listens so different learns; that’s why different understands. Different says ‘can do’ and then it does. Different is never settling for ‘good’ as good enough. Different is brave. Different is kind. Different is better.
We are not just another business process outsourcing provider. We are a people company, built on the power of human connections. Whether that’s with our employees, our clients, our clients’ customers or our wider communities, to us every connection is important. Because better connections mean better outcomes for all.
Keep up to date with Sigma Connected - sign up to our newsletter today: www.sigmaconnected.com/newsletter
Ready to join Sigma Connected Group?
Take the next step in your career journey
Frequently Asked Questions
What does a Team Leader do at Sigma Connected Group?
As a Team Leader at Sigma Connected Group, you will: as a Team Leader, you will coach and inspire your team to achieve high performance while guiding them in meeting KPIs. You will also handle people matters with fairness and ensure compliance with company values..
Is the Team Leader position at Sigma Connected Group remote?
The Team Leader position at Sigma Connected Group is based in Cape Town, Western Cape, South Africa. Contact the company through Clera for specific work arrangement details.
How do I apply for the Team Leader position at Sigma Connected Group?
You can apply for the Team Leader position at Sigma Connected Groupdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.