About this role
Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.
Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.
Ensures implementation of and adherence to strategies, policies, processes and methods for service operations activities (technically and/or commercially), for assigned organizational unit.Directs the coordination of technical and administrative support activities including system installation, commissioning, corrective and preventative maintenance, and engineering change upgrades to provide the highest level of service, maximize customer satisfaction and achieve financial objectives.
Performs all required management responsibilities including but not limited to:
Implementing the company's policies, programs, and guidelines; ensuring employee productivity, growth, and training; managing resources; knowing Varian's business; and maintaining functional, technical, and external market awareness necessary for managing immediate organization.
Analyzes operational processes, escalation procedures and performs training needs assessments for identifying opportunities for service delivery improvements and value add to the customer.
Responsible for meeting and adhering to all contractual obligations. Ensures that all deliverables are met and will coordinate with all parties to fulfill requirements.
Establishes contact and communication with customers on all aspects of the PT equipment on site.
Establishes defined contacts within Varian to address customer concerns with non-PT equipment.
Follows both company and local safety policies.
Participates in the resolution of customer concerns and defining and developing a customer strategy.
Manages and/or ensures the site(s) shift schedule to fulfill the contractual obligations and coordinates required resources for system down events, major planned maintenance, and modifications.
Expected to coordinate with site technical leads to ensure staffing requirements.
Responsible for ensuring the site team shift schedule is maintained 3 months in advance.
Ensures that the Site Team establishes and maintains communications with the GFO (Global Field Operations) and regional teams.
Ensures proper methods of team communication are established and takes immediate corrective actions to address deficiencies.
Such communication includes, but not limited to, shift assignments, ancillary support roles and shift to shift status reports.
Coaches team on the quality of documentation and reports that are provided according to the processes in place.
Manages project budgets for the timeline of the system installation and ensures that project revenue objectives are achieved within agreed budgets and with maximum cost effectiveness.
Manages an established service and/or project budget, monitors financial performance and ensures service revenue and/or project objectives are achieved within agreed budgets.
Ensures that the senior management and/or partner manager is up to date on the system and customer status for continuous management support.
Coordinates with both direct and 3rd party contractors, business partners and suppliers to meet quality objectives, project timelines and system uptime commitments.
Manages customer relations in cooperation with other internal departments in all installation, commissioning, service and maintenance matters (installation, commissioning and service requests, contractual services, emergencies), to ensure the system will be clinically available within the contractual agreed timeframe and ensure that customers can operate their VPS equipment according to technical and safety guidelines with the highest level of satisfaction.
Manages the regular reporting of all service information (records of service visits, technical problems, actions taken, parts employed), to ensure accurate updated customer maintenance information is available to all VPS parties.
Ensures Device History Records, Quality Records and all other documentation are maintained as per company global and regional requirements. Directs the analysis of system data and the ordering of stock and spare parts, to ensure all materials are available for scheduled and emergency service and maintenance activities within the agreed budgets.
Minimum Required Skills and Knowledge:
Bachelor's Degree or equivalent 3 years of related experience.
Demonstrated soft skills such as interpersonal communication, listening, time management, problem-solving, leadership and empathy.
Able to build and maintain successful and effective working relationships with direct reports, management peers and other colleagues.
Ability, competence, and confidence to lead diverse teams and build strong teams to create a collaborative and customer focused environment.
Proficient in utilizing business tools such as Microsoft Office Applications.
Fluency in English, both written and spoken.
Skillset in the local language, depending on the customer’s requirements.
Excellent communication skills, ability to speak and present publicly.
Comprehensive understanding of process, technical design, and quality objectives.
Other Desired Skills and Knowledge:
Experience with HCM (e.g., Workday), CRM (Salesforce) and ERP (SAP) product and productivity software.
Project management experience.
Strong can do and solution orientated focus.
Knowledge and experience of medical device field service operations.
Special Job Requirements:
Willingness to work flexible hours including beyond standard work week hours.
Expected to work onsite and occasionally coordinate system downtime events from offsite locations.
Occupational exposure to radiation and other occupational hazards pertaining to the installation and maintenance of the Proton Therapy System.
Ability to access and work within confined spaces and heights.
Standing, sitting, or stooping for extended periods of time.
Expect to travel internationally up to 30% or greater.
Note: Candidate must live within close proximity or be willing to relocate to Cincinnati, OH. This is an on-site position that requires onsite work at local customer locations.
Please Note: Qualified Applicants must be legally authorized for employment in the United States. Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States.
Who we are: We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.
How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.
To find out more about Siemens Healthineers businesses, please visit our company page here.
The base pay range for this position is:
$119,920 - $164,890Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.
If this is a commission eligible position the commission eligibility will be in accordance with the terms of the Company's plan. Commissions are based on individual performance and/or company performance.
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan. life insurance, long-term and short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time.
Position must have full access to Siemens Healthineers' client sites to perform the essential functions of this position. Many clients require Siemens Healthineers employees and representatives to meet certain Vendor Credentialing requirements before they will be allowed to have access to their sites. Unless prohibited by law, position must meet all Vendor Credentialing requirements necessary to have full client access and must continue to meet those requirements during the course of employment in this position. These requirements vary by client and may include, but are not limited to: Proof of valid identification (photo, driver's license, SSN) Criminal background checks Drug screens Immunizations (COVID-19, Hep B, MMR, Varicella, Influenza, Tetanus) Annual TB testing Healthcare training.
Equal Employment Opportunity Statement: Siemens Healthineers is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.
EEO is the Law: Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.
Reasonable Accommodations: Siemens Healthineers is committed to equal employment opportunity. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations.
If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form here. If you’re unable to complete the form, you can reach out to our HR People Connect People Contact Center for support at [email protected]. Please note HR People Connect People Contact Center will not have visibility of your application or interview status.
California Privacy Notice: California residents have the right to receive additional notices about their personal information. To learn more, click here.
Export Control: “A successful candidate must be able to work with controlled technology in accordance with US export control law.” “It is Siemens Healthineers’ policy to comply fully and completely with all United States export control laws and regulations, including those implemented by the Department of Commerce through the Export Administration Regulations (EAR), by the Department of State through the International Traffic in Arms Regulations (ITAR), and by the Treasury Department through the Office of Foreign Assets Control (OFAC) sanctions regulations.”
Data Privacy: We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open. Register here to get started.
Beware of Job Scams: Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters/employees. These scammers may attempt to collect your confidential personal or financial information. If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Siemens Healthineers career site.
To all recruitment agencies: Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our jobs alias, employees, or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes.
Other facts
About Siemens Healthineers
Siemens Healthineers is a leading medtech company with over 125 years of experience. We pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our portfolio, spanning in vitro and in vivo diagnostics to image-guided therapy and cancer care, is crucial for clinical decision-making and treatment pathways.
With our strengths in patient twinning, precision therapy, as well as digital, data, and artificial intelligence (AI), we are well positioned to take on the greatest challenges in healthcare. We will continue to build on these strengths to help overcome the world’s most threatening diseases, enable efficient operations, and expand access to care.
We are a team of more than 71,000 Healthineers in over 70 countries passionately pushing the boundaries of what is possible in healthcare to help improve the lives of people around the world.
What you'll do
- The Site General Manager is responsible for ensuring the implementation of service operations strategies and managing technical and administrative support activities to maximize customer satisfaction. This role includes managing project budgets, coordinating resources, and maintaining communication with customers and internal teams.
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