SI
Program Operations Specialist
full-time•India
About this role
<div class="content-intro"><p style="text-align: left;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span class="TextRun Highlight SCXW224091630 BCX0" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW224091630 BCX0">As a member of the </span><span class="NormalTextRun SpellingErrorV2Themed SCXW224091630 BCX0">ShipBob</span><span class="NormalTextRun SCXW224091630 BCX0"> Team, </span></span><span class="TextRun Highlight SCXW224091630 BCX0" lang="EN-US" data-contrast="none"><span class="NormalTextRun SCXW224091630 BCX0">you will...</span></span><span class="EOP SCXW224091630 BCX0" data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":6,"335551620":6,"335559685":0,"335559738":240,"335559739":240,"335559740":276}"> </span></span></p>
<ul>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt; text-align: left;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong>Grow with an Ownership Mindset</strong>: We champion continuous learning and proactive innovation. Team members are encouraged to identify challenges and take ownership of initiatives that drive merchant, company and personal growth. By tackling complex problems and exploring creative solutions, you won’t just follow a playbook, you’ll be actively building the future of ShipBob.</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt; text-align: left;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong>Collaborate with Peers and Leaders Alike: </strong>ShipBob values collaboration and support, where team members and leaders alike are committed to helping each other succeed. We all set<strong> </strong>high standards and understand the importance of<strong> </strong>transparency at all levels. We’ve created an environment where trust, open communication, and mutual respect motivate our teams to reach new heights.</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt; text-align: left;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong>Experience a High-Performance Culture and Clear Purpose: </strong>Our commitment to delivering results creates a goal-driven, high-performance culture where everyone is empowered to contribute to our mission with a clear understanding of their direct impact and accountability. We measure success in tangible ways, allowing each team member to see the positive outcomes of their work and celebrate shared victories.</span></li>
</ul></div><p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong><span class="TextRun SCXW163280793 BCX0" lang="EN" data-contrast="auto"><span class="NormalTextRun SCXW163280793 BCX0">Location:</span></span></strong><span class="TextRun SCXW163280793 BCX0" lang="EN" data-contrast="auto"><span class="NormalTextRun SCXW163280793 BCX0"> Remote - India</span></span><span class="EOP SCXW163280793 BCX0" data-ccp-props="{"335551550":6,"335551620":6,"335559738":240,"335559739":240}"> </span></span></p>
<p class="x_paragraph"><span class="x_normaltextrun" style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong><span lang="EN" data-olk-copy-source="MessageBody">Shift Timings<span lang="EN" data-olk-copy-source="MessageBody"><span class="x_normaltextrun"><span style="font-family: arial, helvetica, sans-serif;">: </span></span></span></span></strong><span lang="EN" data-olk-copy-source="MessageBody"><span lang="EN" data-olk-copy-source="MessageBody"><span class="x_normaltextrun"><span style="font-family: arial, helvetica, sans-serif;">7 pm- 4 am IST(US Hours)</span></span></span></span></span></p>
<p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong><span data-contrast="auto">Role Description:</span></strong><span data-ccp-props="{"335551550":6,"335551620":6,"335559738":240,"335559739":240}"> </span></span></p>
<p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span data-contrast="none">The Program Operations Specialist supports the Supply Chain Program Management team through daily operation of the Change Management intake portal and approval workflows. This role ensures requests move smoothly through the lifecycle, conducts data checks, and coordinates with cross functional partners to drive timely follow through. The Specialist also provides foundational PMO support by organizing WBR and MBR materials, tracking required metrics, coordinating updates from stakeholders, and maintaining consistent governance across decks and reporting cadences. This role reports to the Manager, Supply Chain Programs. </span><span data-ccp-props="{"335559738":240,"335559739":240}"> </span></span></p>
<p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong><span data-contrast="auto">What you’ll do:</span></strong><span data-ccp-props="{"335551550":6,"335551620":6,"335559738":240,"335559739":240}"> </span></span></p>
<ul>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span data-contrast="auto">Manage the Change Management intake portal, approval routing, workflows, and data accuracy. </span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span data-contrast="auto">Monitor request progress, follow up with owners, and escalate delays when needed. </span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span data-contrast="auto">Support PMO operations by organizing WBR and MBR decks, tracking required metrics, and gathering inputs from stakeholders. </span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span data-contrast="auto">Maintain SOPs, process maps, templates, and documentation for Change Management and PMO mechanisms. </span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span data-contrast="auto">Provide basic project coordination through tracking tasks, timelines, and updates across initiatives. </span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span data-contrast="auto">Assist with tools such as Jira and Power Automate, helping troubleshoot and maintain workflows. </span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></span></li>
</ul>
<p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong><span data-contrast="auto">What you’ll bring to the table:</span></strong><span data-ccp-props="{"335551550":6,"335551620":6,"335559738":240,"335559739":240}"> </span></span></p>
<ul>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span data-contrast="auto">Bachelor’s degree in Business, Supply Chain, Operations, or related field; or relevant experience in operations or project coordination. </span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span data-contrast="auto">Strong organizational skills with the ability to track many moving pieces and follow up consistently. </span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span data-contrast="auto">Clear and effective communication skills. </span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span data-contrast="auto">Comfort working in structured workflows and operating mechanisms. </span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span data-contrast="auto">Proficiency with Microsoft Suite. </span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;" data-contrast="auto">Experience with Jira, PowerBI, Power Automate, or other workflow tools is a plus.</span></li>
</ul>
<p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong><span data-contrast="auto">Perks & Benefits:</span></strong><span data-ccp-props="{"335559738":240,"335559739":240}"> </span></span></p>
<ul>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span data-contrast="auto">Medical, Term & Accidental Insurance</span><span data-ccp-props="{"335559738":240}"> </span></span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span data-contrast="auto">All Purpose Leave (casual & sick time): 12 days</span><span data-ccp-props="{}"> </span></span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span data-contrast="auto">Earned Leave: 15 days</span><span data-ccp-props="{}"> </span></span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span data-contrast="auto">Public Holiday: 12 days</span><span data-ccp-props="{}"> </span></span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span data-contrast="auto">Generous Maternity & Paternity Leave</span><span data-ccp-props="{}"> </span></span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span data-contrast="auto">Quarterly Wellness Day</span><span data-ccp-props="{"335559738":240,"335559739":240}"> </span></span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span data-contrast="auto">Work From Home Allowance</span><span data-ccp-props="{"335559738":240,"335559739":240}"> </span></span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span data-contrast="none">See Our High-Performing Culture >>></span><a href="https://www.instagram.com/lifeatshipbob/"><span data-contrast="none"><span data-ccp-charstyle="Hyperlink"> </span></span></a><a href="https://www.instagram.com/lifeatshipbob/"><span data-contrast="none"><span data-ccp-charstyle="Hyperlink">Check us out on Instagram</span></span></a><span data-contrast="none"> (@lifeatshipbob)</span><span data-ccp-props="{"335559738":240,"335559739":240}"> </span></span></li>
</ul>
<p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span data-ccp-props="{"335559738":240,"335559739":240}">#LI-VA1</span></span></p><div class="content-conclusion"><p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span class="TextRun SCXW177749497 BCX0" lang="EN" data-contrast="auto"><span class="NormalTextRun SCXW177749497 BCX0">We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions.</span></span><span class="LineBreakBlob BlobObject DragDrop SCXW177749497 BCX0"><span class="SCXW177749497 BCX0"> </span></span></span></p>
<p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong><span data-contrast="auto">About You:</span></strong><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":6,"335551620":6,"335559738":240,"335559739":240,"335559740":276}"> </span></span></p>
<p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span data-contrast="auto">The work we do at ShipBob is both challenging and rigorous, which means our environment isn’t the right fit for everyone, and that’s okay. We welcome energetic high performers who thrive in a dynamic, collaborative, results-driven environment. We value individuals who embrace accountability and humility, push boundaries, and are motivated by challenging work. Every team member, no matter their role or tenure, is expected to roll up their sleeves and tackle the complex problems we face in today’s global supply chain.</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":6,"335551620":6,"335559738":240,"335559739":240,"335559740":276}"> </span></span></p>
<p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;" data-contrast="auto">Learn more about our core values and how we perform at a high level in our day-to-day work on our Culture page (<a href="https://www.shipbob.com/careers/culture/">https://www.shipbob.com/careers/culture/</a>).</span></p>
<p><span class="LineBreakBlob BlobObject DragDrop SCXW177749497 BCX0" style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span class="SCXW177749497 BCX0"><strong><span class="TextRun SCXW177749497 BCX0" lang="EN" data-contrast="auto"><span class="NormalTextRun SCXW177749497 BCX0">About Us: </span></span> </strong><br class="SCXW177749497 BCX0"></span></span></p>
<p><span class="LineBreakBlob BlobObject DragDrop SCXW177749497 BCX0" style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span class="SCXW177749497 BCX0"><span class="TextRun Highlight SCXW177749497 BCX0" lang="EN" data-contrast="auto"><span class="NormalTextRun SCXW177749497 BCX0">ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize </span><span class="NormalTextRun SpellingErrorV2Themed SCXW177749497 BCX0">ShipBob’s</span><span class="NormalTextRun SCXW177749497 BCX0"> proprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across </span><span class="NormalTextRun SpellingErrorV2Themed SCXW177749497 BCX0">ShipBob’s</span><span class="NormalTextRun SCXW177749497 BCX0"> dozens of fulfillment center network in the United States, Canada, United Kingdom, Europe, and Australia. </span><span class="NormalTextRun SpellingErrorV2Themed SCXW177749497 BCX0">ShipBob</span><span class="NormalTextRun SCXW177749497 BCX0"> is backed by leading investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and SoftBank Vision Fund 2, and is one of the fastest-growing tech companies headquartered in Chicago.</span></span> <br class="SCXW177749497 BCX0"></span></span></p>
<p><span class="LineBreakBlob BlobObject DragDrop SCXW177749497 BCX0" style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span class="SCXW177749497 BCX0"><em><span class="TextRun SCXW263457653 BCX0" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW263457653 BCX0">ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.</span></span><span class="LineBreakBlob BlobObject DragDrop SCXW263457653 BCX0"><span class="SCXW263457653 BCX0"> </span><br class="SCXW263457653 BCX0"></span><span class="LineBreakBlob BlobObject DragDrop SCXW263457653 BCX0"><span class="SCXW263457653 BCX0"> </span><br class="SCXW263457653 BCX0"></span><span class="TextRun SCXW263457653 BCX0" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW263457653 BCX0">This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, </span><span class="NormalTextRun SCXW263457653 BCX0">c</span><span class="NormalTextRun SCXW263457653 BCX0">ompensation</span> <span class="NormalTextRun SCXW263457653 BCX0">and training.</span></span><span class="EOP SCXW263457653 BCX0" data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":6,"335551620":6,"335559685":720,"335559737":0,"335559738":0,"335559739":0,"335559740":276,"335559991":360}"> </span></em></span></span></p>
<p><span class="LineBreakBlob BlobObject DragDrop SCXW177749497 BCX0" style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span class="SCXW177749497 BCX0"><em><span class="EOP SCXW263457653 BCX0" data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":6,"335551620":6,"335559685":720,"335559737":0,"335559738":0,"335559739":0,"335559740":276,"335559991":360}"><span data-teams="true"><strong>There is no deadline to apply for this position, as ShipBob accepts applications on an ongoing basis</strong>. </span></span></em></span></span></p></div>
What you'll do
- The Program Operations Specialist manages the daily operation of the Change Management intake portal and approval workflows, ensuring requests move smoothly through their lifecycle and coordinating with cross-functional partners. This role also provides foundational PMO support by organizing meeting materials, tracking required metrics, and maintaining consistent governance across reporting cadences.
About ShipBob, Inc.
Founded in 2014, ShipBob offers best-in-class supply chain and fulfillment capabilities for thousands of brands. ShipBob has an international fulfillment network across the US, Canada, UK, EU, and Australia. ShipBob's proprietary technology combines order and inventory management, warehouse management, predictive data and analytics, as well as optimized shipping for ecommerce companies.
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Frequently Asked Questions
What does a Program Operations Specialist do at ShipBob, Inc.?
As a Program Operations Specialist at ShipBob, Inc., you will: the Program Operations Specialist manages the daily operation of the Change Management intake portal and approval workflows, ensuring requests move smoothly through their lifecycle and coordinating with cross-functional partners. This role also provides foundational PMO support by organizing meeting materials, tracking required metrics, and maintaining consistent governance across reporting cadences..
Is the Program Operations Specialist position at ShipBob, Inc. remote?
The Program Operations Specialist position at ShipBob, Inc. is based in India, India. Contact the company through Clera for specific work arrangement details.
How do I apply for the Program Operations Specialist position at ShipBob, Inc.?
You can apply for the Program Operations Specialist position at ShipBob, Inc.directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.