SI
Operations Implementation Manager
full-time•United Kingdom
About this role
<div class="content-intro"><p style="text-align: left;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span class="TextRun Highlight SCXW224091630 BCX0" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW224091630 BCX0">As a member of the </span><span class="NormalTextRun SpellingErrorV2Themed SCXW224091630 BCX0">ShipBob</span><span class="NormalTextRun SCXW224091630 BCX0"> Team, </span></span><span class="TextRun Highlight SCXW224091630 BCX0" lang="EN-US" data-contrast="none"><span class="NormalTextRun SCXW224091630 BCX0">you will...</span></span><span class="EOP SCXW224091630 BCX0" data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":6,"335551620":6,"335559685":0,"335559738":240,"335559739":240,"335559740":276}"> </span></span></p>
<ul>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt; text-align: left;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong>Grow with an Ownership Mindset</strong>: We champion continuous learning and proactive innovation. Team members are encouraged to identify challenges and take ownership of initiatives that drive merchant, company and personal growth. By tackling complex problems and exploring creative solutions, you won’t just follow a playbook, you’ll be actively building the future of ShipBob.</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt; text-align: left;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong>Collaborate with Peers and Leaders Alike: </strong>ShipBob values collaboration and support, where team members and leaders alike are committed to helping each other succeed. We all set<strong> </strong>high standards and understand the importance of<strong> </strong>transparency at all levels. We’ve created an environment where trust, open communication, and mutual respect motivate our teams to reach new heights.</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt; text-align: left;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong>Experience a High-Performance Culture and Clear Purpose: </strong>Our commitment to delivering results creates a goal-driven, high-performance culture where everyone is empowered to contribute to our mission with a clear understanding of their direct impact and accountability. We measure success in tangible ways, allowing each team member to see the positive outcomes of their work and celebrate shared victories.</span></li>
</ul></div><p><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"><strong><span class="TextRun SCXW140206706 BCX0" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW140206706 BCX0">Location: </span></span></strong><span class="TextRun SCXW140206706 BCX0" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW140206706 BCX0">Onsite at </span><span class="NormalTextRun SCXW140206706 BCX0">Unit 3, Wellesbourne Distribution Park, 13 Loxley Road, Wellesbourne, CV35 9JY. You will be expected to spend ~90% of your time on-site at a partner location or ShipBob Innovation Center. </span></span></span></p>
<p><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"><strong>Role Description:</strong></span></p>
<p><span style="font-weight: 400; font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span class="TextRun SCXW130475456 BCX0" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW130475456 BCX0">The </span><span class="NormalTextRun SCXW130475456 BCX0">Operations Implementation Manager</span><span class="NormalTextRun SCXW130475456 BCX0"> will join </span><span class="NormalTextRun SpellingErrorV2Themed SCXW130475456 BCX0">ShipBob’s</span><span class="NormalTextRun SCXW130475456 BCX0"> growing </span><span class="NormalTextRun SCXW130475456 BCX0">Supply Chain</span><span class="NormalTextRun SCXW130475456 BCX0"> team responsible for understanding the unique strategic needs of each of our clients and delivering value to help </span><span class="NormalTextRun SCXW130475456 BCX0">facilitate</span><span class="NormalTextRun SCXW130475456 BCX0"> their growth and success. This person will </span><span class="NormalTextRun SCXW130475456 BCX0">be responsible for</span><span class="NormalTextRun SCXW130475456 BCX0"> managing the </span><span class="NormalTextRun SCXW130475456 BCX0">complex needs of our largest Mid-Market merchants – ensuring they are onboarded into the </span><span class="NormalTextRun SpellingErrorV2Themed SCXW130475456 BCX0">ShipBob</span><span class="NormalTextRun SCXW130475456 BCX0"> Operational ecosystem with the best experience</span><span class="NormalTextRun SCXW130475456 BCX0">. </span><span class="NormalTextRun SCXW130475456 BCX0">This role reports to the </span></span><span class="TextRun SCXW130475456 BCX0" lang="EN" data-contrast="auto"><span class="NormalTextRun SCXW130475456 BCX0">Sr. Manager, Operations Implementation.</span><span class="NormalTextRun SCXW130475456 BCX0"> The backup for this role is the Sr. Manager, Operations Implementation. </span></span><span class="EOP SCXW130475456 BCX0" data-ccp-props="{"335557856":16777215,"335559738":240,"335559739":240}"> </span></span></p>
<p><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"><strong>What you’ll do:</strong></span></p>
<ul>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span data-contrast="auto">Influence: work cross-functionally with our Merchant Implementation, Quality, SFN Operations, SIC Operations, Forecasting, Analytics, and Sales teams to implement new Mid-Market clients operationally.</span><span data-ccp-props="{}"> </span></span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span data-contrast="auto">Strategize: work with Quality, SFN, and SIC partners to best place merchants and execute on the needs of their unique SKU profile, pack expectations, and custom packaging.</span><span data-ccp-props="{}"> </span></span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span data-contrast="auto">Merchant Experience: </span><span data-contrast="auto">y</span><span data-contrast="auto">ou will act as our escalation point for all fulfillment issues during the first 30 days in the onboarding process for new merchants. You will be critical in solving the most complex merchant problems both from an internal and external perspective. </span><span data-ccp-props="{}"> </span></span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span data-contrast="auto">Onboarding: oversee the onboarding and implementation operations for all our MM merchants from the perspective of Supply Chain and Operations.</span><span data-ccp-props="{}"> </span></span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span data-contrast="auto">Analyze: understand volume needs and coordinate with forecasting teams, communicate expectations around productivity impacts and make necessary adjustments.</span><span data-ccp-props="{}"> </span></span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span data-contrast="auto">Operational Solutioning: work to find scalable creative solutions to merchant's custom requirements that align with our current processes. </span><span data-ccp-props="{}"> </span></span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span data-contrast="auto">Comply to all food safety and compliance policies and regulations.</span><span data-ccp-props="{}"> </span></span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span data-contrast="auto">Additional duties and responsibilities as necessary.</span><span data-ccp-props="{"335557856":16777215,"335559739":240}"> </span></span></li>
</ul>
<p><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"><strong>What you’ll bring to the table:</strong></span></p>
<ul>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span data-contrast="auto">Minimum 8 years of experience in Fulfillment Operations and/or Operational Program Management.</span><span data-ccp-props="{"335557856":16777215,"335559738":240}"> </span></span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span data-contrast="auto">Experience interfacing with Merchants/Suppliers/External 3</span><span data-contrast="auto"><span data-fontsize="11">rd</span></span><span data-contrast="auto"> Parties.</span><span data-ccp-props="{"335557856":16777215}"> </span></span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span data-contrast="auto">High EQ and natural interpersonal skills. A connector and expert communicator who will ‘close the distance’ between Operations, our merchants and internal stakeholders. </span><span data-ccp-props="{"335557856":16777215}"> </span></span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span data-contrast="auto">Established track record of running initiatives, working cross-functionally to achieve goals, and succeeding in a team environment. </span><span data-ccp-props="{"335557856":16777215}"> </span></span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span data-contrast="auto">Solid program management skills and ability to run multiple projects simultaneously.</span><span data-ccp-props="{"335557856":16777215}"> </span></span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span data-contrast="auto">Experience with PowerBI and Microsoft Excel.</span><span data-ccp-props="{"335557856":16777215,"335559739":240}"> </span></span></li>
</ul>
<p><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"><strong>Perks & Benefits:</strong></span></p>
<ul>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span data-contrast="auto">Medical and Wellness Benefits</span><span data-ccp-props="{"335551550":6,"335551620":6,"335559739":240}"> </span></span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span data-contrast="auto">Life Assurance</span><span data-ccp-props="{"335551550":6,"335551620":6,"335559739":240}"> </span></span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span data-contrast="auto">Income Protection</span><span data-ccp-props="{"335551550":6,"335551620":6,"335559739":240}"> </span></span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span data-contrast="auto">Pension Scheme</span><span data-ccp-props="{"335551550":6,"335551620":6,"335559739":240}"> </span></span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span data-contrast="none">See Our High-Performing Culture >>></span><a href="https://www.instagram.com/lifeatshipbob/"><span data-contrast="none"><span data-ccp-charstyle="Hyperlink"> </span></span></a><a href="https://www.instagram.com/lifeatshipbob/"><span data-contrast="none"><span data-ccp-charstyle="Hyperlink">Check us out on Instagram</span></span></a><span data-contrast="none"> (@lifeatshipbob)</span><span data-ccp-props="{"335551550":6,"335551620":6,"335559739":240}"> </span></span></li>
</ul><div class="content-conclusion"><p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span class="TextRun SCXW177749497 BCX0" lang="EN" data-contrast="auto"><span class="NormalTextRun SCXW177749497 BCX0">We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions.</span></span><span class="LineBreakBlob BlobObject DragDrop SCXW177749497 BCX0"><span class="SCXW177749497 BCX0"> </span></span></span></p>
<p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong><span data-contrast="auto">About You:</span></strong><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":6,"335551620":6,"335559738":240,"335559739":240,"335559740":276}"> </span></span></p>
<p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span data-contrast="auto">The work we do at ShipBob is both challenging and rigorous, which means our environment isn’t the right fit for everyone, and that’s okay. We welcome energetic high performers who thrive in a dynamic, collaborative, results-driven environment. We value individuals who embrace accountability and humility, push boundaries, and are motivated by challenging work. Every team member, no matter their role or tenure, is expected to roll up their sleeves and tackle the complex problems we face in today’s global supply chain.</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":6,"335551620":6,"335559738":240,"335559739":240,"335559740":276}"> </span></span></p>
<p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;" data-contrast="auto">Learn more about our core values and how we perform at a high level in our day-to-day work on our Culture page (<a href="https://www.shipbob.com/careers/culture/">https://www.shipbob.com/careers/culture/</a>).</span></p>
<p><span class="LineBreakBlob BlobObject DragDrop SCXW177749497 BCX0" style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span class="SCXW177749497 BCX0"><strong><span class="TextRun SCXW177749497 BCX0" lang="EN" data-contrast="auto"><span class="NormalTextRun SCXW177749497 BCX0">About Us: </span></span> </strong><br class="SCXW177749497 BCX0"></span></span></p>
<p><span class="LineBreakBlob BlobObject DragDrop SCXW177749497 BCX0" style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span class="SCXW177749497 BCX0"><span class="TextRun Highlight SCXW177749497 BCX0" lang="EN" data-contrast="auto"><span class="NormalTextRun SCXW177749497 BCX0">ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize </span><span class="NormalTextRun SpellingErrorV2Themed SCXW177749497 BCX0">ShipBob’s</span><span class="NormalTextRun SCXW177749497 BCX0"> proprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across </span><span class="NormalTextRun SpellingErrorV2Themed SCXW177749497 BCX0">ShipBob’s</span><span class="NormalTextRun SCXW177749497 BCX0"> dozens of fulfillment center network in the United States, Canada, United Kingdom, Europe, and Australia. </span><span class="NormalTextRun SpellingErrorV2Themed SCXW177749497 BCX0">ShipBob</span><span class="NormalTextRun SCXW177749497 BCX0"> is backed by leading investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and SoftBank Vision Fund 2, and is one of the fastest-growing tech companies headquartered in Chicago.</span></span> <br class="SCXW177749497 BCX0"></span></span></p>
<p><span class="LineBreakBlob BlobObject DragDrop SCXW177749497 BCX0" style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span class="SCXW177749497 BCX0"><em><span class="TextRun SCXW263457653 BCX0" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW263457653 BCX0">ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.</span></span><span class="LineBreakBlob BlobObject DragDrop SCXW263457653 BCX0"><span class="SCXW263457653 BCX0"> </span><br class="SCXW263457653 BCX0"></span><span class="LineBreakBlob BlobObject DragDrop SCXW263457653 BCX0"><span class="SCXW263457653 BCX0"> </span><br class="SCXW263457653 BCX0"></span><span class="TextRun SCXW263457653 BCX0" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW263457653 BCX0">This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, </span><span class="NormalTextRun SCXW263457653 BCX0">c</span><span class="NormalTextRun SCXW263457653 BCX0">ompensation</span> <span class="NormalTextRun SCXW263457653 BCX0">and training.</span></span><span class="EOP SCXW263457653 BCX0" data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":6,"335551620":6,"335559685":720,"335559737":0,"335559738":0,"335559739":0,"335559740":276,"335559991":360}"> </span></em></span></span></p>
<p><span class="LineBreakBlob BlobObject DragDrop SCXW177749497 BCX0" style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span class="SCXW177749497 BCX0"><em><span class="EOP SCXW263457653 BCX0" data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":6,"335551620":6,"335559685":720,"335559737":0,"335559738":0,"335559739":0,"335559740":276,"335559991":360}"><span data-teams="true"><strong>There is no deadline to apply for this position, as ShipBob accepts applications on an ongoing basis</strong>. </span></span></em></span></span></p></div>
What you'll do
- The Operations Implementation Manager will manage the onboarding and implementation operations for Mid-Market merchants, ensuring they are integrated into the ShipBob ecosystem effectively. This role involves collaborating cross-functionally to address complex merchant needs and enhance their experience during the onboarding process.
About ShipBob, Inc.
Founded in 2014, ShipBob offers best-in-class supply chain and fulfillment capabilities for thousands of brands. ShipBob has an international fulfillment network across the US, Canada, UK, EU, and Australia. ShipBob's proprietary technology combines order and inventory management, warehouse management, predictive data and analytics, as well as optimized shipping for ecommerce companies.
Ready to join ShipBob, Inc.?
Take the next step in your career journey
Frequently Asked Questions
What does a Operations Implementation Manager do at ShipBob, Inc.?
As a Operations Implementation Manager at ShipBob, Inc., you will: the Operations Implementation Manager will manage the onboarding and implementation operations for Mid-Market merchants, ensuring they are integrated into the ShipBob ecosystem effectively. This role involves collaborating cross-functionally to address complex merchant needs and enhance their experience during the onboarding process..
Is the Operations Implementation Manager position at ShipBob, Inc. remote?
The Operations Implementation Manager position at ShipBob, Inc. is based in United Kingdom, United Kingdom. Contact the company through Clera for specific work arrangement details.
How do I apply for the Operations Implementation Manager position at ShipBob, Inc.?
You can apply for the Operations Implementation Manager position at ShipBob, Inc.directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.