SG
POS Implementation Consultant
full-time•Madrid
About this role
Company Description
Shiji is a global technology company dedicated to providing innovative solutions for the hospitality industry, ensuring seamless operations for hoteliers day and night.
Built on the Shiji Platform—the only truly global hotel technology platform—Shiji’s cloud-based portfolio includes Property Management System, Point-of-Sale, guest engagement, distribution, payments, and data intelligence solutions for over 91,000 hotels worldwide, including the largest chains.
The best hotels run on Shiji—day and night.
Job Description
To support our Infrasys Team, we're looking for an Implementation Consultant, who will provide technical consultancy to our hospitality customers within Europe and the UK and will be responsible for installing, training and supporting our hospitality platform products as well as providing excellent customer care and maintaining healthy relationships with our current and future customers in an environment where every staff member is passionate about going the extra mile.
Infrasys is the leading Food & Beverage enterprise solution provider and a one-stop hospitality platform with service-oriented architecture that simply combines POS, reservation, membership and menu on one platform. An extremely agile and scalable platform, it is suitable for single restaurant to international group with many outlets around the world.
What you will do:
- Install Infrasys Cloud and related products on customer site
- Analyze customer needs and configure the system by observing the Major Account standards
- Configure the system to meet country specific legal fiscal requirements
- Ensure multiple user, and service model concept meets the customer operational workflow
- Provide possible solutions for functional gaps and work closely with the Product Management to archive project targets
- Train the staff in the best and most practical use of the software
- Report accurate project status and act proactively to achieve the project goal
- Take the customer site live and provide technical support after going live
- Be the technical point of contact for the customer during the project life-cycle and answer any operational and application requests in a timely manner
- Assist Product Management to test new releases and new functions
- Perform Release updates if required
- Support the support organization while not with the customer
- Provide pre-sales support to the regional sales team
Qualifications
- Hospitality Business background or working record in a similar role
- You have the same passion for the Hospitality industry as our customers' passion to serve their guests
- Strong analytical, organizational, communication and people skills required
- Ability to adapt quickly to new technologies, products and procedures
- Ability to work and thrive in a multi-tasked and fast-paced environment
- Ability to quickly learn the company’s various IT solutions; and able to handle system installation
- Experience with hotel property management systems is a plus
- Professional “get it done” attitude and work ethic
- Fluent in English and one additional language of the region
- Willingness to travel 60% to 90% of the time across Europe & UK
Additional Information
- Exciting job within a creative environment and the opportunity to make a real impact on the business.
- Grow your experience with web and cloud technologies in a very innovative technology environment.
- Friendly, motivated and talented multicultural team.
- Opportunities to grow and develop with Shiji.
- Training to meet role requirements.
What you'll do
- The Implementation Consultant will install and configure the Infrasys Cloud products at customer sites, ensuring they meet specific operational workflows and legal requirements. They will also provide training and ongoing technical support to customers throughout the project lifecycle.
About Shiji Group
Shiji is a global technology company dedicated to providing innovative solutions for the hospitality industry, ensuring seamless operations for hoteliers day and night.
Built on the Shiji Platform—the only truly global hotel technology platform—Shiji’s cloud-based solutions include property management system, point-of-sale, guest engagement, distribution, payments, and data intelligence for over 91,000 hotels worldwide, including the largest hotel chains.
With more than 5,000 employees across the world, Shiji is a trusted partner for the world’s leading hoteliers, delivering technology that works as continuously as the industry itself. That’s why the best hotels run on Shiji—day and night. While its primary focus is on hospitality, Shiji also serves select customers in food service, retail, and entertainment in certain regions.
For more information, visit shijigroup.com
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Frequently Asked Questions
What does a POS Implementation Consultant do at Shiji Group?
As a POS Implementation Consultant at Shiji Group, you will: the Implementation Consultant will install and configure the Infrasys Cloud products at customer sites, ensuring they meet specific operational workflows and legal requirements. They will also provide training and ongoing technical support to customers throughout the project lifecycle..
Is the POS Implementation Consultant position at Shiji Group remote?
The POS Implementation Consultant position at Shiji Group is based in Madrid, Community of Madrid, Spain. Contact the company through Clera for specific work arrangement details.
How do I apply for the POS Implementation Consultant position at Shiji Group?
You can apply for the POS Implementation Consultant position at Shiji Group directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.