Summary
Location
Milton Keynes
Type
full-time
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About this role
About Us
Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.
Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:
Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
Continuous professional growth and leadership opportunities.
Health, wellness, and financial benefits to offer peace of mind to you and your family.
World-class facilities and the technology you need to thrive – in our offices or yours.
Job Summary
The Inside Client Account Manager (ICAM) is pivotal in providing World Class Support to SHI’s customers by collaborating with field sales and SHI’s partner network. The ICAM assists in generating new sales within their current account set by making positive impressions with their customers and proactively managing renewals. This role involves creating competitive pricing quotes for customers’ IT needs, processing orders, and providing timely updates. Reporting directly to a Manager – Inside Sales, the ICAM is a key contributor to revenue growth.This position is required to report to Milton Keynes, U.K. office.
Role Description
Include but not limited to;
Function as the central sales contact for our core customer base.
Forge strong relationships with customers, external sales team, and SHI internal departments.
Work closely with aligned Outside Sales Team to collectively own the sales quota. Understand, and help to efficiently manage the opportunity pipeline, and ensure forecasts of sales performance are predictable, accurate and adhered to.
Collaborate with Outside Sales, customers, vendors, and our internal teams through conference and team calls.
Acknowledge and resolve customer inquiries proactively, resolving issues with a ‘complete-first-time’ attitude, delivering an exceptional customer experience.
Identify and capture new opportunities, moving them effectively through the sales pipeline.
Source and develop comprehensive pricing quotes based on customers' IT requirements, including new hardware, software, and associated services.
Assist in driving sales through customer engagement, ensuring you deliver against the tenets of world-class support.
Proactively manage customer maintenance and support renewals.
Ensure prompt and accurate entry of purchase orders and provide timely updates to customers and all relevant parties.
Actively participate in team meetings to stay updated on product changes and business strategies.
Actively participate in departmental initiatives and incentive programs
Skill Level Requirements
Exceptional communication skills (verbal and written)
Strong sales acumen with the ability to identify customer needs and offer suitable solutions.
Excellent time management and organizational skills
Initiative-taking and strategic approach to sales, aimed at enhancing the client experience.
Ability to work effectively in a fast-paced, collaborative environment.
Other Requirements
Completed bachelor’s degree (College/University) or minimum 2 years of Customer Service experience in a Corporate or Office Setting
Have successfully completed the Inside Sales onboarding curriculum and training requirements outlined by management.
The estimated annual pay for this position is £30,800 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual.
SHI UK is an equal opportunity employer and does not discriminate on the basis of race, religion, gender, sexual orientation, national origin, age, disability, or any other legally protected status. We encourage applications from all qualified candidates and we are dedicated to providing a fair and accessible recruitment process.
Equal Employment Opportunity – M/F/Disability/Protected Veteran Status
Other facts
About SHI International Corp.
Think of SHI as your personal technology concierge. We connect your team with the IT solutions and services you need to support your organizational growth and employee experience.
Whether you’re building a modern hybrid workplace, defending against an evolving threat landscape, making the cloud work harder for you, or searching for ways to optimize your software portfolio, our friendly 6,000-person team is ready to solve what’s next for your organization.
Our in-house data center integration, device configuration, and deployment and license advisory services, plus our top-tier status with vendors and flexible financing make life simpler for IT decision makers.
Execute your IT vision with stress-free, scalable solutions you – and your people – will love.
SHI is proud to be the largest Minority/Woman Owned Business Enterprise (MWBE) in the United States.
What you'll do
- The Inside Client Account Manager (ICAM) serves as the central sales contact for core customers, managing renewals and generating new sales. They collaborate with the Outside Sales Team and internal departments to deliver exceptional customer support and drive revenue growth.
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