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Customer Service Representative
full-time•Richlands, Staunton, Buckhannon, Waynesboro, Weston, Bluefield, Salem, Fairmont, Rustburg, Rocky Mount, Covington, Edinburg, Christiansburg, Harrisonburg, Chillicothe, Morgantown, Woodstock, York, Stephens City, Clarksburg, Carlisle, Blacksburg, Radford, Lynchburg, Winchester, Lancaster, Princeton, Moneta, Roanoke, Wytheville, Appomattox, Lebanon, Front Royal, Salem, Welch
Summary
Location
Richlands, Staunton, Buckhannon, Waynesboro, Weston, Bluefield, Salem, Fairmont, Rustburg, Rocky Mount, Covington, Edinburg, Christiansburg, Harrisonburg, Chillicothe, Morgantown, Woodstock, York, Stephens City, Clarksburg, Carlisle, Blacksburg, Radford, Lynchburg, Winchester, Lancaster, Princeton, Moneta, Roanoke, Wytheville, Appomattox, Lebanon, Front Royal, Salem, Welch
Type
full-time
Experience
0-2 years
About this role
Shenandoah Telecommunications Company (“Shentel”) specializes in providing High-Speed Internet and other telecommunications services to customers in the Mid-Atlantic United States. We focus on rural communities, which are often overlooked by larger companies. The Shentel family of brands includes: Shentel: Provides traditional cable Internet services for small towns and rural communities. Glo Fiber: Delivers fiber-optic Internet for customers in larger cities, as a competitor to incumbent providers. Shentel Business and Glo Fiber Business: Offers small, medium and large-scale telecommunication services for businesses and enterprises in our areas. We live and work in the same places as the customers we serve, and we are proud to support our local communities. For more information, please visit www.shentel.com.
Shentel is hiring a Customer Service Representative (CSR) to join our call center team to support our growing business. We are looking for a sales-oriented customer service professional to sell Shentel’s broadband and television solutions while providing excellent customer service. In this role you will play a pivotal role in keeping your neighbors connected!
We offer a great work environment and competitive total compensation package that includes:
- Base hourly pay rate + uncapped commission
- World class 401(k) – up to 8% company contribution
- Medical, dental, vision, and life insurance with company subsidies
- Up to 3 weeks of PTO and up to 9 paid holidays
You worked hard for the following:
- Your reputation as a successful sales professional who meets and exceeds sales goals
- Your high school diploma or equivalent
- One year of customer service or call center experience
It’s time to accept the challenge of providing an excellent customer experience. We are looking for motivated individuals who love a challenge and are ready to meet and exceed their goals.
What are you waiting for? Come join Shentel’s Customer Care Team!
Shentel provides a drug-free workplace and is an EEO employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex (including sexual orientation and gender identity), national origin, disability, or protected Veteran status.
If you require accommodation or assistance to complete the online application process, due to a medical condition or impairment, please contact a HR Representative at 540-984-5241 or [email protected]. When you contact a HR Representative please identify the type of accommodation or assistance you are requesting. We will assist you promptly.
What you'll do
- The Customer Service Representative will sell Shentel’s broadband and television solutions while providing excellent customer service. This role is pivotal in keeping customers connected.
About Shentel
Shentel has been keeping communities connected since 1902. What began as a small local telephone provider in Virginia’s Shenandoah Valley has evolved into a diversified telecommunications company serving customers across Virginia, West Virginia, Maryland, Pennsylvania, Delaware, and Kentucky.
Through our Glo Fiber brand, we have expanded our fiber footprint to deliver fast, reliable connectivity to even more homes and businesses, including new markets throughout Ohio.
At Shentel, we’re driven by the same mission we’ve had for more than a century: bringing the best in connectivity to the communities we serve.
For enterprise solutions and updates, follow Shentel Business.
Ready to join Shentel?
Take the next step in your career journey
Frequently Asked Questions
What does a Customer Service Representative do at Shentel?
As a Customer Service Representative at Shentel, you will: the Customer Service Representative will sell Shentel’s broadband and television solutions while providing excellent customer service. This role is pivotal in keeping customers connected..
Is the Customer Service Representative position at Shentel remote?
The Customer Service Representative position at Shentel is based in Richlands, Virginia, United States and Staunton, Virginia, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Customer Service Representative position at Shentel?
You can apply for the Customer Service Representative position at Shenteldirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.