Branch Lead

The Branch Lead’s responsibilities include the service and activities of the entire branch to ensure an exceptional service standard while minimizing fraud and losses. Additional responsibilities include achieving a high level of production for themselves and the team, while maintaining high team morale.

Essential Job Duties and Responsibilities                                                                            

• Consistently meet all Shell FCU Service Commitments; Shell FCU Employee Creed and Shell FCU Service Distinctions.
• Accountable to maintain knowledge of and comply with all applicable rules and regulations required within the scope of duties, including, but not limited to, the Bank Secrecy Act.
• Required to complete annual training sessions as instructed or scheduled.
• Perform job duties and responsibilities in compliance to Shell FCU policies, procedures, philosophy, and standards of performance.
• Assist with teller operational functions such as ATM, Vault, cashboxes, logs, and teller audits.
• Must be flexible and able to successfully perform all duties and responsibilities for any position in the branch.
• Process and submit monthly end of month reports.
• First point of contact for member concerns/issues. Preserve member relationships by providing prompt solutions. 
• Accept responsibilities of the branch in the absence of the Branch Manager that includes member satisfaction, teamwork, maintaining accountability for the branch and compliance to policies and procedures.
• Assist in obtaining operational goals for the branch.
• Promote teamwork among branch staff and internal members and departments.
• Provides guidance and training to branch personnel on operating problems, exceptions, and adjustments.
• Must be able to work a flexible schedule to include opening and closing the branch, occasional evenings, and weekends, as needed.
• Must be able to maintain confidentiality of member information.
• All member and Credit Union information must be kept secure at all times.
• Cross-sell Credit Union products and services based on member needs.
• Interview, originate, and processes all member loan applications:
  • Provide member appropriate follow up of their application as well as the final loan decision.
• Must take the initiative to assist with problem solving, troubleshooting and to provide support in all areas of the branch, as needed.
• Meet/exceed personal and branch goals.
• Assist the team with daily responsibilities as needed, included but not limited to:
  • Following opening and closing procedures.
  • Daily balancing of the coin machine, vault, ATM, and card machine; closing SDB vault.
  • Wiling to assist the team at other branch locations, if needed.
• Performs additional duties as assigned.

Shell Federal Credit Union is an equal opportunity and an affirmative action employer and committed to providing equal opportunity for all employees and applicants for employment, without regard to race, religion, color, sex, sexual orientation, gender identity, national origin, age, citizenship status, marital status, protected veteran status, mental and/or physical disability, pregnancy, or any basis prohibited by State or Federal law.  

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Knowledge and Skills

Experience:

Three years of direct Credit Union/Banking or retail experience is preferred.

Education / Training:

High school diploma or general education degree (GED).

Job Requirements:

• Possess the desire to accept additional responsibilities within branch operations.
• Possess well-developed communication skills using tact and persuasiveness to reach an objective and maintain goodwill.
• Possess a highly positive, member-service oriented attitude and the ability to anticipate member needs and initiate assistance beyond duties assigned.
• Must possess professional verbal and written communication skills.
• Maintain a high level of knowledge and procedural expertise in credit union products, services, and promotions.
• Ability to work in an open-concept workspace/environment.

Physical Demands:

While performing the duties of this job, the employee is regularly required to bend and stand. May at times be able to lift, carry and/or move up to 55 pounds.

Working Conditions

Exposure to potential hazardous conditions-robbery. Employees are to receive detailed instructions and procedures to be followed to minimize risk.

In accordance with the American with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.

This Job Description is not a complete statement of all duties and responsibilities comprising this position. Job descriptions are not intended and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.

This organization uses E-Verify® in its hiring practices to achieve a lawful workforce.