About this role
This position offers a base salary range of $61,843 - $108,497 per year, depending on experience and qualifications, plus bonus based on company performance.
One of the MANY work perkz at Sheetz is quarterly employee bonuses based on company performance! And there’s more – A LOT more… like competitive salaries, PTO and parental leave, 401k match and employee stock ownership, limitless professional development and growth opportunities, tuition reimbursement, full medical, vision and dental coverage, and snack discounts!
Onsite role with a Monday–Friday schedule, 6AM–3PM. |
OVERVIEW
Provide technical support to internal customers for all IT systems and applications. The System Support Specialist is responsible for resolving advanced issues, including those that have been escalated from other members of the System Support team.
RESPONSIBILITIES (other duties may be assigned)
- Initial and escalation resource for dealing with challenging technical issues and call tickets
- Possess in-depth knowledge of one or more Packaged Solutions, and of the business processes the packages support
- Handle non-routine issues that have been through initial resolution procedures but have not yet been resolved. May own escalated issues and work with other disciplines to resolve issues
- Identify the source of technical or business process issues using Root Cause Analysis techniques. Devise or modify procedures to solve these issues.
- Provide technical advice to less experienced system support personnel
- Possess in-depth knowledge of tools such as debuggers and SQL editors and their use as part of troubleshooting and issue resolution
- Participate in Implementation / Deployment / Documentation projects as assigned
- Provide evening and weekend “on call/issue” support as needed. Sheetz is open 24/7/365 and as such, our internal and external customers may require support at any time.
- Identify technical support trends which require immediate attention
- Develop technical support documentation
QUALIFICATIONS
(Equivalent combinations of education, licenses, certifications and/or experience may be considered)
Education
- Bachelor’s degree in a field of study which includes courses in computer programming, systems analysis, system development, or systems engineering is required.
- Bachelor’s degree in Computer Science, Management Information Systems, Computer Engineering is preferred
Experience
- Minimum 3 years of applicable experience in a technology environment required.
Licenses/Certifications
- HDI or similar certification is preferred.
Tools & Equipment (Other than general office equipment):
- None
ACCOMMODATIONS
Sheetz is committed to the full inclusion of all qualified individuals. Sheetz is committed to considering all applicants regardless of disability who can perform all essential job duties with or without accommodations.
Other facts
About Sheetz, Inc
Since 1952, Sheetz has been the ultimate one-stop shop for almost everything, and a proud staple on the Top 100 Companies to Work For list. Need gas? Dinner for the family? A late-night snack to pair with your favorite podcast? Sheetz has you covered. It’s where you swing by after the big game with friends, or where you solve that “uh oh, we forgot to pack this” moment. With spotless restrooms (the cleanest this side of Oz) and a focus on convenience, Sheetz delivers it all, always with a smile.
As a family-owned business that has grown across multiple states, we’ve never lost sight of what matters most. Prioritizing our customers? Always. Empowering our incredible employees? Absolutely. Giving back to the communities we proudly call home? Without question. At Sheetz, it’s more than just a stop - it’s an experience. When you visit us, you’re not just a customer, you’re family.
What you'll do
- The specialist provides technical support for all internal IT systems and applications, acting as the initial and escalation resource for challenging technical issues and call tickets. This includes resolving advanced issues, owning escalated problems, and identifying the source of technical or business process issues using Root Cause Analysis.
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