About this role
This role focuses on developing and maintaining applications to improve business impact and user experience. It involves collaborating with leadership and support teams to optimize systems for drivers while continuously enhancing system performance and documentation.
OVERVIEW
Provide basic technical support, administration, and configuration for designated ITSM/CRM systems. Act as a super user and trainer for assigned systems.
RESPONSIBILITIES (other duties may be assigned)
1. Possess basic technical knowledge of at least one ITSM or CRM system, applications, or module.
2. Initial tier 1 support resource for assigned systems.
3. Assist senior staff in the management and daily administration of assigned systems to help ensure efficient, reliable performance.
4. Under the direction of senior staff, make necessary configuration changes to provide proper functionality of assigned systems.
5. Provide technical training to new and existing users of assigned systems. Stay up to date with lates system features and enhancements.
6. Assist in the creation of workflows and processes to support the integration and automation of manual effort within assigned systems.
7. Participate in regular maintenance activities for assigned systems, including system upgrades and performance tuning.
8. Run reports from assigned systems upon request.
9. Monitor system activity to ensure processes are working properly.
10. Provide evening and weekend “on call/issue” support as needed. Sheetz is open 24/7/365 and as such, our internal and external customers may require support at any time.
QUALIFICATIONS
(Equivalent combinations of education, licenses, certifications and/or experience may be considered)
Education
- Bachelor’s degree in any field of study, with courses in computer programming, systems analysis, systems development, or systems engineering is required.
- Bachelor’s degree in Computer Science, Management Information Systems, Computer Engineering is preferred.
Experience
- None
Licenses/Certifications
- None
Tools & Equipment (Other than general office equipment):
- None
ACCOMMODATIONS
Sheetz is committed to the full inclusion of all qualified individuals. Sheetz is committed to considering all applicants regardless of disability who can perform all essential job duties with or without accommodations.
Other facts
About Sheetz, Inc
Since 1952, Sheetz has been the ultimate one-stop shop for almost everything, and a proud staple on the Top 100 Companies to Work For list. Need gas? Dinner for the family? A late-night snack to pair with your favorite podcast? Sheetz has you covered. It’s where you swing by after the big game with friends, or where you solve that “uh oh, we forgot to pack this” moment. With spotless restrooms (the cleanest this side of Oz) and a focus on convenience, Sheetz delivers it all, always with a smile.
As a family-owned business that has grown across multiple states, we’ve never lost sight of what matters most. Prioritizing our customers? Always. Empowering our incredible employees? Absolutely. Giving back to the communities we proudly call home? Without question. At Sheetz, it’s more than just a stop - it’s an experience. When you visit us, you’re not just a customer, you’re family.
What you'll do
- The role involves providing basic technical support and administration for ITSM/CRM systems while assisting senior staff in system management. Responsibilities also include user training and participation in system maintenance activities.
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