S
IT Site Engineer
full-time•London
About this role
<div class="content-intro"><p><strong><span data-contrast="auto">About Us</span></strong><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":280}"> </span></p>
<p><span data-contrast="none">SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people’s lives in homes around the world. </span><strong><span data-contrast="none">Powered by two trusted, global brands, Shark and Ninja</span></strong><span data-contrast="none">, the company has a proven track record of bringing disruptive innovation to market, and developing one consumer product after another has allowed SharkNinja to enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than 3,600+ associates, the company’s products are sold at key retailers, online and offline, and through distributors around the world</span><span data-contrast="auto">.</span><span data-contrast="auto"> </span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":240}"> </span></p>
<p> </p></div><p><strong><span data-contrast="auto">IT Site Engineer </span></strong></p>
<p><span data-ccp-props="{}"><strong>Battersea Power Station </strong> </span></p>
<p><span data-contrast="auto">The IT Site Engineer acts as the primary local IT point of contact, responsible for supporting, operating, and continuously improving the regional IT environment. This role requires a highly hands-on professional who can manage infrastructure, support end users, and implement technical solutions aligned with global standards while addressing local business needs.</span><span data-ccp-props="{}"> </span></p>
<p><span data-contrast="auto">The ideal candidate demonstrates strong ownership, technical depth, business partnership and communication skills.</span> <span data-ccp-props="{}"> </span></p>
<p><span data-ccp-props="{}"> </span><strong><span data-contrast="auto">Infrastructure & Systems Support</span><span data-ccp-props="{}"> </span></strong></p>
<ul>
<li data-leveltext="-" data-font="Aptos" data-listid="13" data-list-defn-props="{"335551671":0,"335552541":1,"335559685":720,"335559991":360,"469769226":"Aptos","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridMultilevel"}" data-aria-posinset="0" data-aria-level="1"><span data-contrast="auto">Deploy, manage, and support Windows-based and Office 365 across on-premises and cloud platforms.</span><span data-ccp-props="{}"> </span></li>
</ul>
<ul>
<li data-leveltext="-" data-font="Aptos" data-listid="13" data-list-defn-props="{"335551671":0,"335552541":1,"335559685":720,"335559991":360,"469769226":"Aptos","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Implement and support infrastructure solutions following vendor and global IT guidelines.</span><span data-ccp-props="{}"> </span></li>
</ul>
<ul>
<li data-leveltext="-" data-font="Aptos" data-listid="13" data-list-defn-props="{"335551671":0,"335552541":1,"335559685":720,"335559991":360,"469769226":"Aptos","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Perform troubleshooting and root-cause analysis across server, network, and endpoint environments.</span><span data-ccp-props="{}"> </span></li>
</ul>
<ul>
<li data-leveltext="-" data-font="Aptos" data-listid="13" data-list-defn-props="{"335551671":0,"335552541":1,"335559685":720,"335559991":360,"469769226":"Aptos","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridMultilevel"}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Support asset management systems, ensuring accurate inventory, reporting, and data quality.</span><span data-ccp-props="{}"> </span></li>
</ul>
<ul>
<li data-leveltext="-" data-font="Aptos" data-listid="13" data-list-defn-props="{"335551671":0,"335552541":1,"335559685":720,"335559991":360,"469769226":"Aptos","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridMultilevel"}" data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto">Endpoint Management & Device Lifecycle</span><span data-ccp-props="{}"> </span></li>
</ul>
<ul>
<li data-leveltext="-" data-font="Aptos" data-listid="13" data-list-defn-props="{"335551671":0,"335552541":1,"335559685":720,"335559991":360,"469769226":"Aptos","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridMultilevel"}" data-aria-posinset="5" data-aria-level="1"><span data-contrast="auto">Manage corporate devices through centralized management platforms.</span><span data-ccp-props="{}"> </span></li>
</ul>
<ul>
<li data-leveltext="-" data-font="Aptos" data-listid="13" data-list-defn-props="{"335551671":0,"335552541":1,"335559685":720,"335559991":360,"469769226":"Aptos","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridMultilevel"}" data-aria-posinset="6" data-aria-level="1"><span data-contrast="auto">Support device provisioning, configuration, and troubleshooting throughout the full lifecycle.</span><span data-ccp-props="{}"> </span></li>
</ul>
<ul>
<li data-leveltext="-" data-font="Aptos" data-listid="13" data-list-defn-props="{"335551671":0,"335552541":1,"335559685":720,"335559991":360,"469769226":"Aptos","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridMultilevel"}" data-aria-posinset="7" data-aria-level="1"><span data-contrast="auto">Assist in refining device deployment processes and application delivery to improve reliability and user experience.</span><span data-ccp-props="{}"> </span></li>
</ul>
<ul>
<li data-leveltext="-" data-font="Aptos" data-listid="13" data-list-defn-props="{"335551671":0,"335552541":1,"335559685":720,"335559991":360,"469769226":"Aptos","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridMultilevel"}" data-aria-posinset="8" data-aria-level="1"><span data-contrast="auto">Coordinate hardware procurement, inventory tracking, and device replacements.</span><span data-ccp-props="{}"> </span></li>
</ul>
<p><span data-ccp-props="{}"> </span></p>
<p><strong><span data-contrast="auto">End-User Support </span></strong></p>
<ul>
<li data-leveltext="-" data-font="Aptos" data-listid="14" data-list-defn-props="{"335551671":0,"335552541":1,"335559685":720,"335559991":360,"469769226":"Aptos","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridMultilevel"}" data-aria-posinset="0" data-aria-level="1"><span data-contrast="auto">Provide Level 1 and Level 2 technical support to users within the assigned region.</span><span data-ccp-props="{}"> </span></li>
</ul>
<ul>
<li data-leveltext="-" data-font="Aptos" data-listid="14" data-list-defn-props="{"335551671":0,"335552541":1,"335559685":720,"335559991":360,"469769226":"Aptos","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Support onboarding and offboarding processes, including account setup, hardware assignment, and security awareness.</span><span data-ccp-props="{}"> </span></li>
</ul>
<ul>
<li data-leveltext="-" data-font="Aptos" data-listid="14" data-list-defn-props="{"335551671":0,"335552541":1,"335559685":720,"335559991":360,"469769226":"Aptos","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Act as the escalation point for local IT issues, coordinating with global IT teams or external vendors when required.</span><span data-ccp-props="{}"> </span></li>
</ul>
<ul>
<li data-leveltext="-" data-font="Aptos" data-listid="14" data-list-defn-props="{"335551671":0,"335552541":1,"335559685":720,"335559991":360,"469769226":"Aptos","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridMultilevel"}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Maintain clear communication with users, ensuring timely resolution and follow-up.</span><span data-ccp-props="{}"> </span></li>
</ul>
<p><span data-ccp-props="{}"> </span></p>
<p><strong><span data-contrast="auto">Automation & Technical Solutions</span><span data-ccp-props="{}"> </span></strong></p>
<ul>
<li data-leveltext="-" data-font="Aptos" data-listid="15" data-list-defn-props="{"335551671":0,"335552541":1,"335559685":720,"335559991":360,"469769226":"Aptos","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridMultilevel"}" data-aria-posinset="0" data-aria-level="1"><span data-contrast="auto">Design and develop scripts, tools, or lightweight applications to address operational gaps or regional requirements.</span><span data-ccp-props="{}"> </span></li>
</ul>
<ul>
<li data-leveltext="-" data-font="Aptos" data-listid="15" data-list-defn-props="{"335551671":0,"335552541":1,"335559685":720,"335559991":360,"469769226":"Aptos","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Automate repetitive administrative tasks to improve efficiency and reduce manual effort.</span><span data-ccp-props="{}"> </span></li>
</ul>
<ul>
<li data-leveltext="-" data-font="Aptos" data-listid="15" data-list-defn-props="{"335551671":0,"335552541":1,"335559685":720,"335559991":360,"469769226":"Aptos","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Document solutions and workflows to ensure maintainability and knowledge sharing.</span><span data-ccp-props="{}"> </span></li>
</ul>
<p><span data-ccp-props="{}"> </span></p>
<p><strong><span data-contrast="auto">Security & Compliance Support</span><span data-ccp-props="{}"> </span></strong></p>
<ul>
<li data-leveltext="-" data-font="Aptos" data-listid="16" data-list-defn-props="{"335551671":0,"335552541":1,"335559685":720,"335559991":360,"469769226":"Aptos","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridMultilevel"}" data-aria-posinset="0" data-aria-level="1"><span data-contrast="auto">Act as the local technical contact during security incidents or alerts.</span><span data-ccp-props="{}"> </span></li>
</ul>
<ul>
<li data-leveltext="-" data-font="Aptos" data-listid="16" data-list-defn-props="{"335551671":0,"335552541":1,"335559685":720,"335559991":360,"469769226":"Aptos","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Execute remediation actions and follow-up activities in coordination with global security teams.</span><span data-ccp-props="{}"> </span></li>
</ul>
<ul>
<li data-leveltext="-" data-font="Aptos" data-listid="16" data-list-defn-props="{"335551671":0,"335552541":1,"335559685":720,"335559991":360,"469769226":"Aptos","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Ensure local systems comply with corporate security policies and standards.</span><span data-ccp-props="{}"> </span></li>
</ul>
<ul>
<li data-leveltext="-" data-font="Aptos" data-listid="16" data-list-defn-props="{"335551671":0,"335552541":1,"335559685":720,"335559991":360,"469769226":"Aptos","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridMultilevel"}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Promote security best practices during onboarding and daily IT operations.</span><span data-ccp-props="{}"> </span></li>
</ul>
<p><span data-ccp-props="{}"> </span></p>
<p><strong><span data-contrast="auto">Ownership & Continuous Improvement</span><span data-ccp-props="{}"> </span></strong></p>
<ul>
<li data-leveltext="-" data-font="Aptos" data-listid="17" data-list-defn-props="{"335551671":0,"335552541":1,"335559685":720,"335559991":360,"469769226":"Aptos","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridMultilevel"}" data-aria-posinset="0" data-aria-level="1"><span data-contrast="auto">Take full ownership of local IT topics, ensuring issues are resolved end-to-end.</span><span data-ccp-props="{}"> </span></li>
</ul>
<ul>
<li data-leveltext="-" data-font="Aptos" data-listid="17" data-list-defn-props="{"335551671":0,"335552541":1,"335559685":720,"335559991":360,"469769226":"Aptos","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Identify weaknesses in infrastructure, processes, or tooling and proactively propose improvements.</span><span data-ccp-props="{}"> </span></li>
</ul>
<ul>
<li data-leveltext="-" data-font="Aptos" data-listid="17" data-list-defn-props="{"335551671":0,"335552541":1,"335559685":720,"335559991":360,"469769226":"Aptos","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Implement monitoring and diagnostic solutions to support stability and performance.</span><span data-ccp-props="{}"> </span></li>
</ul>
<ul>
<li data-leveltext="-" data-font="Aptos" data-listid="17" data-list-defn-props="{"335551671":0,"335552541":1,"335559685":720,"335559991":360,"469769226":"Aptos","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridMultilevel"}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Act as a trusted technical partner for the local business, balancing global standards with regional needs.</span><span data-ccp-props="{}"> </span></li>
</ul>
<p><span data-ccp-props="{}"> </span></p>
<p><strong>Some of the skills and experience we're looking for</strong></p>
<ul>
<li data-leveltext="-" data-font="Aptos" data-listid="18" data-list-defn-props="{"335551671":0,"335552541":1,"335559685":720,"335559991":360,"469769226":"Aptos","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridMultilevel"}" data-aria-posinset="0" data-aria-level="1"><span data-contrast="auto">Strong experience supporting Windows and Office 365 Environments</span><span data-ccp-props="{}"> </span></li>
</ul>
<ul>
<li data-leveltext="-" data-font="Aptos" data-listid="18" data-list-defn-props="{"335551671":0,"335552541":1,"335559685":720,"335559991":360,"469769226":"Aptos","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Understanding of AI tools and methodologies</span><span data-ccp-props="{}"> </span></li>
</ul>
<ul>
<li data-leveltext="-" data-font="Aptos" data-listid="18" data-list-defn-props="{"335551671":0,"335552541":1,"335559685":720,"335559991":360,"469769226":"Aptos","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Experience with endpoint management and software deployment platforms.</span><span data-ccp-props="{}"> </span></li>
</ul>
<ul>
<li data-leveltext="-" data-font="Aptos" data-listid="18" data-list-defn-props="{"335551671":0,"335552541":1,"335559685":720,"335559991":360,"469769226":"Aptos","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridMultilevel"}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Solid understanding of Active Directory and enterprise identity concepts.</span><span data-ccp-props="{}"> </span></li>
</ul>
<ul>
<li data-leveltext="-" data-font="Aptos" data-listid="18" data-list-defn-props="{"335551671":0,"335552541":1,"335559685":720,"335559991":360,"469769226":"Aptos","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridMultilevel"}" data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto">Strong troubleshooting skills across infrastructure, networking, and endpoints.</span><span data-ccp-props="{}"> </span></li>
</ul>
<ul>
<li data-leveltext="-" data-font="Aptos" data-listid="18" data-list-defn-props="{"335551671":0,"335552541":1,"335559685":720,"335559991":360,"469769226":"Aptos","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridMultilevel"}" data-aria-posinset="5" data-aria-level="1"><span data-contrast="auto">Experience with scripting or automation (e.g., PowerShell, Python, or similar).</span><span data-ccp-props="{}"> </span></li>
</ul>
<ul>
<li data-leveltext="-" data-font="Aptos" data-listid="18" data-list-defn-props="{"335551671":0,"335552541":1,"335559685":720,"335559991":360,"469769226":"Aptos","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridMultilevel"}" data-aria-posinset="6" data-aria-level="1"><span data-contrast="auto">Experience supporting hybrid IT environments.</span><span data-ccp-props="{}"> </span></li>
</ul>
<ul>
<li data-leveltext="-" data-font="Aptos" data-listid="18" data-list-defn-props="{"335551671":0,"335552541":1,"335559685":720,"335559991":360,"469769226":"Aptos","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridMultilevel"}" data-aria-posinset="7" data-aria-level="1"><span data-contrast="auto">Exposure to asset management or monitoring tools.</span><span data-ccp-props="{}"> </span></li>
</ul>
<ul>
<li data-leveltext="-" data-font="Aptos" data-listid="18" data-list-defn-props="{"335551671":0,"335552541":1,"335559685":720,"335559991":360,"469769226":"Aptos","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridMultilevel"}" data-aria-posinset="8" data-aria-level="1"><span data-contrast="auto">Experience supporting regional or multi-site IT operations.</span></li>
</ul><div class="content-conclusion"><div>
<p><strong><span data-contrast="auto">Our Culture</span></strong></p>
<p><span data-contrast="auto">At SharkNinja, we don’t just raise the bar—we push past it every single day. </span><strong><span data-contrast="auto">Our Outrageously Extraordinary mindset</span></strong><span data-contrast="auto"> drives us to tackle the impossible, push boundaries, and deliver results that others only dream of. If you thrive on breaking out of your swim lane, you’ll be right at home.</span></p>
<p><strong><span data-contrast="auto">What We Offer</span></strong></p>
<p><span data-contrast="auto">We offer competitive health insurance, retirement plans, paid time off, employee stock purchase options, wellness programs, SharkNinja product discounts, and more. </span><strong><span data-contrast="auto">We empower your personal and professional growth </span></strong><span data-contrast="auto">with high impact Learning Programs featuring bold voices redefining what’s possible. </span><strong><span data-contrast="auto">When you join, you’re not just part of a company—you’re part of an outrageously extraordinary community. </span></strong><span data-contrast="auto">To</span><span data-contrast="auto">gether, we won’t just launch products—</span><strong><span data-contrast="auto">we’ll disrupt entire markets.</span></strong><span data-contrast="auto"> </span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":240}"> </span></p>
<p><span data-contrast="none">At SharkNinja, Diversity, Equity, and Inclusion are vital to our global success. Valuing each unique voice and blending all of our diverse skills strengthens SharkNinja’s innovation every day. We support ALL associates in bringing their authentic selves to work, making an impact, and having the opportunity for career acceleration. With help from our leadership, associates, and our community, we aim to have equity be a key component of the SharkNinja DNA.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":240}"> </span></p>
<p><span data-contrast="none">Learn more about us:</span><span data-contrast="none"> </span> <br><a href="https://sharkninja.com/dei"> </a><a href="https://www.instagram.com/sharkninja/"><span data-contrast="none"><span data-ccp-charstyle="Hyperlink">Life At SharkNinja</span></span></a> <br><a href="https://www.youtube.com/playlist?list=PLmRfBxyGu_mKl9SF12lM1NAIx-z07uLNQ"><strong><span data-contrast="none"><span data-ccp-charstyle="Hyperlink">Outrageously Extraordinary</span></span></strong></a><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":120,"335559739":120,"335559740":336}"> </span></p>
</div>
<div>
<p data-start="88" data-end="129"><strong data-start="88" data-end="127">SharkNinja Candidate Privacy Notice</strong></p>
<ul data-start="131" data-end="402">
<li data-start="131" data-end="224">
<p data-start="133" data-end="224">For candidates based in <strong data-start="157" data-end="172">all regions</strong>, please refer to this <a href="https://www.sharkninja.com/candidate-privacy-notice.html">Candidate Privacy Notice</a>.</p>
</li>
<li data-start="225" data-end="312">
<p data-start="227" data-end="312">For candidates based in <strong data-start="251" data-end="260">China</strong>, please refer to this <a href="https://www.sharkninja.com/legal/candidate-privacy-notice-china.html">Candidate Privacy Notice</a>.</p>
</li>
<li data-start="313" data-end="402">
<p data-start="315" data-end="402">For candidates based in <strong data-start="339" data-end="350">Vietnam</strong>, please refer to this <a href="https://www.sharkninja.com/legal/candidate-privacy-notice-vietnam.html">Candidate Privacy Notice</a>.</p>
</li>
</ul>
</div>
<div>
<p> </p>
<p><span style="font-size: 8pt;"><em>We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, disability, or any other class protected by legislation, and local law. SharkNinja will consider reasonable accommodations consistent with legislation, and local law. If you require a reasonable accommodation to participate in the job application or interview process, please contact SharkNinja People & Culture at <a href="mailto:[email protected]">[email protected]</a></em></span></p>
</div></div>
What you'll do
- The IT Site Engineer is responsible for supporting and improving the regional IT environment, managing infrastructure, and providing end-user support. This includes troubleshooting, device management, and ensuring compliance with security policies.
About SharkNinja
SharkNinja is a global product design and technology company that creates 5-star rated lifestyle solutions through innovative products for consumers around the world. Known for its two billion-dollar brands, Shark and Ninja, SharkNinja has a proven track record of establishing leadership positions by disrupting numerous household product categories, including Cleaning, Cooking, Food Preparation and Other, which includes Home Environment and Beauty.
Ready to join SharkNinja?
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Frequently Asked Questions
What does a IT Site Engineer do at SharkNinja?
As a IT Site Engineer at SharkNinja, you will: the IT Site Engineer is responsible for supporting and improving the regional IT environment, managing infrastructure, and providing end-user support. This includes troubleshooting, device management, and ensuring compliance with security policies..
Is the IT Site Engineer position at SharkNinja remote?
The IT Site Engineer position at SharkNinja is based in London, United Kingdom. Contact the company through Clera for specific work arrangement details.
How do I apply for the IT Site Engineer position at SharkNinja?
You can apply for the IT Site Engineer position at SharkNinja directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.