About this role
- Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
- Handle guest complaints ensuring guest satisfaction.
- Maintains standards of quality and cleanliness throughout daily assignments.
- Observes all house and safety rules, housekeeping room procedures, and security procedures.
- Cleans and services assigned guest rooms by category priority according to franchise and hotel standards.
- Returns and restocks cart at end of shift.
- Complete additional deep cleaning / seasonal cleaning functions as scheduled.
- Other duties as assigned.
- Minimum one year cleaning experience; previous hotel experience preferred.
- Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
- Knowledge of proper chemical handling.
- Bilingual English/Spanish a plus.
- Knowledge of local activities and attractions appropriate for clientele.
Shaner Hotel Group
Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands—including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, www.shanercorp.com!
Shaner Hotels has an amazing opportunity to join our team at the McHenry Row Courtyard by Marriott in Baltimore. This stunning new 126 room property is in the McHenry Row development in Baltimore and is less than a mile from the Maryland Cruise Terminal and less than 2 miles from M&T Stadium and Horseshoe Casino.
Other facts
About SHANER
Headquartered in State College, Pa., Shaner Hotels is part of the Shaner Companies, a diversified, privately held company that owns and operates investments in the lodging, investment, energy and professional service sectors. Shaner Hotels is a developer/owner/operator that currently owns and manages 60+ hotels in the United States, Italy, Greece and the Bahamas under the Marriott, IHG, Hilton and Choice brands as well as some independent properties.
What you'll do
- The Guest Room Attendant is responsible for cleaning and servicing assigned guest rooms according to hotel standards. They handle guest complaints and ensure guest satisfaction while maintaining cleanliness and safety standards.
Ready to join SHANER?
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