The Front Office Manager plays a key leadership role within the Rooms Division and is responsible for the overall execution of front office operations at the Homewood Suites by Hilton Daytona Beach Speedway Airport. This role ensures professional, consistent, and guest-focused service delivery throughout all front desk shifts, while also maintaining operational accuracy in areas such as reservations coordination, billing and folio management, cash handling compliance, and daily reporting.

This position requires a confident, visible leader who can coach performance, build team accountability, and set clear service expectations. The Front Office Manager will support and develop Guest Service Agents through structured training, real-time feedback, and daily oversight to ensure every guest interaction reflects Hilton brand standards. This role also supports effective interdepartmental communication to ensure room readiness, prompt guest issue resolution, and smooth day-to-day hotel operations.

The ideal candidate is organized, calm under pressure, and able to lead a fast-paced front desk operation with consistency and professionalism while contributing directly to guest satisfaction and hotel performance.

Responsibilities

• Be available to work a flexible schedule including weekends, holidays, and varied shifts
• Supervise daily front desk operations and ensure consistent delivery of Hilton brand service standards
• Lead, coach, and support Guest Service Agents to drive professionalism, accountability, and guest-focused execution
• Ensure proper check in and check out procedures, key control, guest communication standards, and lobby presence
• Handle guest complaints and service recovery in a timely and professional manner to ensure guest satisfaction
• Maintain front office scheduling in accordance with business levels, staffing guidelines, and labor targets
• Hire, train, and develop front office associates and ensure completion of all required training programs
• Ensure compliance with all Shaner Hotel Group, Hilton brand, and hotel operational policies and procedures
• Maintain compliance with cash handling, banking, safe counts, and audit requirements
• Ensure accuracy of guest billing, folios, and account resolution, including direct bill and billing support as needed
• Monitor reservations and arrivals to support smooth daily operations and proactive guest service planning
• Partner with Housekeeping and Engineering to ensure effective communication regarding room readiness, maintenance concerns, and guest requests
• Support guest loyalty and engagement through Hilton Honors program standards, enrollment focus, and recognition execution
• Ensure all required shift documentation, reporting, and logs are completed accurately and consistently
• Promote a strong team culture with clear expectations, consistent follow up, and respectful communication
• Perform other duties as assigned

Qualifications

• Minimum one to three years of hotel front office leadership experience required
• Previous experience in a Hilton branded hotel preferred
• Strong knowledge of front desk operations including guest service standards, service recovery, scheduling, and administrative functions
• Experience with cash handling procedures, basic hotel accounting processes, and front office reporting
• Strong communication skills with the ability to interact professionally with guests, associates, and hotel leadership
• Ability to read and interpret documents such as safety rules, operating procedures, and policy manuals
• Proven ability to train, coach, and hold associates accountable in a fast paced hospitality environment
• Strong organizational skills and attention to detail
• High school diploma or equivalent required, some college preferred
• Bilingual English and Spanish a plus
• Ability to work a flexible schedule including weekends and holidays

Shaner Hotel Group

Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries.  We partner with the top Hospitality Brands including independent locations as well.  We provide a variety of services for investors, hotel owners and brands—including hotel development, design and construction, e-commerce, and revenue management.  You can find out more by visiting our website, www.shanercorp.com!  

Get your hospitality career on the fast track by coming to work with us!  Shaner Hotels has an amazing opportunity at our newest portfolio addition, 94-room Homewood Suites by Hilton Daytona Beach Speedway-Airport.   Located next to the world-renowned Daytona International Speedway, and just walking distance from the Daytona International Airport, you will have no shortage of excitement in the epicenter of NASCAR!   So what are you waiting for?