Director of Housekeeping | Faro Blanco Resort & Yacht Club
full-time•Marathon
About this role
- Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
- Ensures compliance with and completion of all daily operational procedures by the Housekeeping Department.
- Maintain complete knowledge of and comply with all Shaner Hotels, franchise, and hotel/departmental policies and procedures, ensuring that housekeeping team is informed as well.
- Handle guest complaints ensuring guest satisfaction.
- Hire, train and develop team members and ensure all required training is complete according to standards.
- Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations.
- Prepare weekly work schedules in accordance with staffing guidelines and labor forecasts. Adjust schedules throughout the week to meet the business demands.
- Ensure all end of month reports are completed to standard.
- Assist staff with their job functions to ensure optimum service to guests.
- Monitor and maintain cleanliness, sanitation, and organization of assigned areas.
- Manages all aspects of employee performance to ensure productivity and a quality work environment.
- Maintains Housekeeping Department’s annual budget.
- Performs housekeeping, laundry, and houseperson functions whenever necessary.
- Other duties as assigned.
Responsibilities
Maintains a high quality of services offered to guests through the management of the functional areas of the housekeeping department and maintain established standards and procedures of Shaner and/or franchise. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff.
Qualifications
- Minimum 1-3 years of housekeeping management experience in the hospitality industry.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
- High school graduate or equivalent, some college preferred.
- Bilingual English/Spanish a plus.
- Knowledge of proper cleaning techniques, chemical handling, requirements, and use of equipment.
Shaner Hotel Group
Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands—including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, www.shanercorp.com!
Shaner Hotels has an amazing opportunity to join our team at our Faro Blanco Resort & Yacht Club, located in beautiful Marathon, Florida. Set on Marathon's waterfront, Faro Blanco Resort & Yacht Club is easily identifiable by its historic lighthouse. A full-service marina, 125 accommodations, and a restaurant maintain our status as the premier resort in the Florida Keys. From weddings with the harbor in view to fishing charters and onsite Jeep rentals, experience the best of a resort that puts you near all the water activities you can handle.
Other facts
Tech stack
Housekeeping Management,Guest Satisfaction,Team Development,Scheduling,Budget Management,Cleaning Techniques,Chemical Handling,Communication,Problem Solving,Sanitation,Employee Performance,Operational Procedures,Training,Flexibility,Organization,Service Quality
About SHANER
Headquartered in State College, Pa., Shaner Hotels is part of the Shaner Companies, a diversified, privately held company that owns and operates investments in the lodging, investment, energy and professional service sectors. Shaner Hotels is a developer/owner/operator that currently owns and manages 60+ hotels in the United States, Italy, Greece and the Bahamas under the Marriott, IHG, Hilton and Choice brands as well as some independent properties.
Team size: 1,001-5,000 employees
Website: http://www.shanercorp.com
LinkedIn: Visit
Industry: Hospitality
What you'll do
- The Director of Housekeeping is responsible for ensuring compliance with daily operational procedures and maintaining high service quality in the housekeeping department. This includes managing staff performance, handling guest complaints, and preparing work schedules.
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Frequently Asked Questions
What does a Director of Housekeeping | Faro Blanco Resort & Yacht Club do at SHANER?
As a Director of Housekeeping | Faro Blanco Resort & Yacht Club at SHANER, you will: the Director of Housekeeping is responsible for ensuring compliance with daily operational procedures and maintaining high service quality in the housekeeping department. This includes managing staff performance, handling guest complaints, and preparing work schedules..
Why join SHANER as a Director of Housekeeping | Faro Blanco Resort & Yacht Club?
SHANER is a leading Hospitality company.
Is the Director of Housekeeping | Faro Blanco Resort & Yacht Club position at SHANER remote?
The Director of Housekeeping | Faro Blanco Resort & Yacht Club position at SHANER is based in Marathon, Florida, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Director of Housekeeping | Faro Blanco Resort & Yacht Club position at SHANER?
You can apply for the Director of Housekeeping | Faro Blanco Resort & Yacht Club position at SHANER directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process. You can also learn more about SHANER on their website.