About this role
Company Description
SGS is the world’s leading Testing, Inspection and Certification company. We operate a network of over 2,500 laboratories and business facilities across 115 countries, supported by a team of 99,500 dedicated professionals. With over 145 years of service excellence, we combine the precision and accuracy that define Swiss companies to help organizations achieve the highest standards of quality, compliance, and sustainability.
Job Description
The Business Manager(Lab Operations) is responsible for overseeing the full operations, strategy, and performance of the Geochemistry and Non-Energy laboratories in Saudi Arabia. This includes managing day-to-day operations, ensuring compliance with Quality, Health, Safety, and Environmental (QHSE) standards, and meeting financial and client service targets.
Key Responsibilities:
- Lead and manage laboratory operations to achieve production, quality, and turnaround goals.
- Ensure strict adherence to QHSE policies, ISO 17025 standards, and local environmental regulations.
- Oversee full P&L management, budgeting, and financial performance of the laboratory.
- Maintain strong client relationships and ensure high levels of customer satisfaction.
- Monitor lab performance, staffing, and resource allocation for maximum efficiency.
- Provide technical leadership, support RFQ/RFP processes, and drive continuous improvement.
- Lead and support laboratory managers, including training, succession planning, and performance reviews.
- Ensure all sites comply with corporate policies, safety protocols, and operational standards.
Qualifications
Education
- University degree in a Science related program with a strong preference in Geochemistry or a related field is required
- Proficiency in various types of computer software (Word, Excel, PowerPoint, Outlook, CCLAS)
Experience
- Minimum of 10 years’ overall experience in a mineral’s laboratory environment with 5 years being in a supervisory role
- Expert working knowledge of the mining and minerals industry
Competencies
- Strong leadership and management skills with a demonstrated ability to lead and manage people
- Superior organizational, communication and interpersonal skills are essential
- Must be creative, innovative, and team-focused
- Excellent customer service, client support, and business service consulting skills
- Possess excellent verbal and written communication skills
- Proven ability to manage and coordinate multiple projects in a fast-paced, highly professional
Environment
- Ability to work well with others & independently
- Proven time management skills and a strong attention to detail
- Must have ability to make strong business decisions
Additional Information
Other facts
About SGS
SGS is the world’s leading Testing, Inspection and Certification company. We operate a network of over 2,500 laboratories and business facilities across 115 countries, supported by a team of 99,500 dedicated professionals. With over 145 years of service excellence, we combine the precision and accuracy that define Swiss companies to help organizations achieve the highest standards of quality, compliance and sustainability.
Our brand promise – when you need to be sure – underscores our commitment to trust, integrity and reliability, enabling businesses to thrive with confidence. We proudly deliver our expert services through the SGS name and trusted specialized brands, including Brightsight, Bluesign, Maine Pointe and Nutrasource.
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What you'll do
- The Business Manager is responsible for overseeing laboratory operations, ensuring compliance with QHSE standards, and meeting financial and client service targets. This includes managing day-to-day operations and leading laboratory managers.
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