About this role
We’re more than just a water company. We're dedicated to making a positive impact on the environment, sustainability, and the communities we serve. By joining us, you’ll work with the latest technologies, driving forward-thinking projects that enhance and protect national infrastructure, making a real difference to the communities we serve.
With nearly 10,000 colleagues, we're looking for more brilliant people who are passionate about sustainability, eager to innovate, and ready to turn challenges into opportunities for a better future.
LET’S CUT STRAIGHT TO IT
We’re now looking for a Property Service Desk Analyst—a customer-focused problem solver who thrives in a fast-paced environment and wants to make a real difference.
Some of the key accountabilities:
- Be the first point of contact for property-related queries
- Triage, resolve, or escalate issues to minimise disruption
- Manage third-party contractors and track job progress
- Maintain accurate records and support continuous improvement
- Deliver a professional, efficient, and friendly helpdesk experience
You'll be based at our Head Office in Coventry. You’ll work within our Property team. With this being such a critical role, we’re looking for someone who can join us 37 hours a week.
WHAT WE’RE LOOKING FOR
- Experience in a helpdesk or customer-facing role
- Strong IT skills (Microsoft Forms, SharePoint, Excel, Word)
- Excellent communication and multitasking abilities
- Confidence working with suppliers and internal teams
- A proactive, caring attitude and a drive to improve
Skills and experience are important, but character, positivity, and a caring attitude matter too. We welcome and celebrate diverse individuals, knowing they help us better serve our communities. We seek people who get involved, want to be part of something bigger, and make a difference because they care.
HOW WE’LL REWARD AND CARE FOR YOU
Working here isn’t just a job. You can build a career at Severn Trent. We’ll reward you for it, too. We have a range of benefits that recognise great work, and award-winning training to help you reach your potential. And we’ll also help you play your part in looking after the environment and the communities where we live.
With that in mind, here are just some of our favourite's perks that you’ll get being part of the Severn Trent family:
- Salary range of £26,000 - £30,000
- 25 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
- Annual bonus scheme (of up to £1,500 per annum based on company performance)
- Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
- Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate
- Dedicated training and development with our ‘Academy’
- Electric vehicle scheme and retail offers
- Two volunteering days per year
LET’S GO
We can't wait to hear from you! Have an updated CV ready and spare five minutes to apply. We'll let you know the outcome after the closing date, so keep an eye on your phone and emails.
Other facts
About SEVERN TRENT
Water is wonderful. Without it we’d be lost. With it, everything’s possible. For every toothbrush, for every loo flushed. For the hot showers, the cool drinks, the cups of tea. But it’s not just at the heart of our homes. It’s at the heart of everything; our schools, our businesses, our hospitals. Saving lives, helping communities thrive.
We’re Severn Trent, a diverse and amazing group of people who want to keep it that way. We bring you clean water and we take it away safely too. But it’s not just what we do. It’s how we do it: not just talking, but going over and above. Stepping up and rolling our sleeves up.
It’s because we care. Not only about our water but our corner of the country. And we care for our amazing people who make all this possible. Don’t just take our word for it; we’re a Glassdoor Top 50 Company – one of the best employers in the UK right now.
At Severn Trent, we do more, because we care.
What you'll do
- The Property Service Desk Analyst will be the first point of contact for property-related queries, triaging and resolving issues to minimize disruption. They will also manage third-party contractors and maintain accurate records to support continuous improvement.
Ready to join SEVERN TRENT?
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