EVERYTHING YOU NEED TO KNOW

The Performance and Change Manager will play a central role in improving outcomes across the TCS portfolio. You will lead the development and embedding of performance frameworks, KPIs and governance processes that support strategic priorities, providing clear visibility and insights that enable effective decision‑making.

You will drive change initiatives across Waste Treatment Delivery, assessing readiness, developing communications and training plans, and ensuring changes land effectively and deliver measurable and sustainable benefits. You’ll also be responsible for benefits realisation, lessons learned and continuous improvement.

Supporting programme and portfolio activity across TCS, you will implement Smartsheet tools, facilitate performance meetings and offer oversight that strengthens consistency and delivery across multiple programmes of work.

This is a key leadership role where you will manage and develop a team of performance and change professionals, carry out quality assurance and compliance reviews, and build strong relationships with senior leaders and stakeholders across the business.

WHAT YOU’LL BRING TO THE ROLE

You will have experience working in project, programme or PMO environments, with a strong background in delivering change programmes and embedding performance frameworks. Your analytical capability will enable you to identify trends, improvement opportunities and meaningful insights that enhance performance.

You’ll be confident communicating with stakeholders at all levels, bringing strong facilitation skills and the ability to secure buy‑in for new processes and ways of working. A collaborative approach, improvement‑focused mind‑set and strong leadership capability will be essential to your success.

You will also bring:

• Experience in performance reporting and data analysis
• Strong presentation and engagement skills
• The ability to lead and support teams through change
• A proactive approach to driving continuous improvement

Qualifications you will need:

• GCSE (or equivalent) in Maths and English
• Driving licence or ability to travel across Severn Trent sites
• Project Management qualification or equivalent experience

Desirable:

• Degree in a related discipline
• Safer, Better, Faster Practitioner (or equivalent)

The right skills and experience are important. But if you have the right character, positivity and a caring attitude, we want to talk to you too.

We welcome people from all walks of life and celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities. We want people who show up and get involved. Those who are ready to be part of something bigger and who want to make a difference because they care. Is that you?

We do more, because we care.

WHAT’S IN IT FOR YOU

Working here isn’t just a job. You can build a career at Severn Trent. We’ll reward you for it, too. We have a range of benefits that recognise great work, and award-winning training to help you reach your potential. And we’ll also help you play your part in looking after the environment and the communities where we live. 

With that in mind, here are just some of our favourite perks that you’ll get being part of the Seven Trent family:  

• 28 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
• Annual bonus scheme (of up to £2,250 per annum based on company performance)
• Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
• Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate
• Dedicated training and development with our ‘Academy’
• Electric vehicle scheme and retail offers
• Family friendly policies (including, a year off paid for any maternity and adoption leave)
• Two volunteering days per year