About this role
Job Overview:
We are seeking a proactive, high-level Restoration Collections Specialist to lead our collections team. This managerial role is perfect for a self-starter who excels in overseeing the entire collections process and thrives on managing strategic planning and team coordination. In this role, you will be responsible for managing and recovering all outstanding debts to ensure the financial health of our organization. You will need strong communication and problem-solving skills and will be committed to providing excellent customer service while adhering to all legal and ethical standards.
- Contact clients with past-due accounts via phone, email, and mail to resolve outstanding payments.
- Lead and oversee the entire insurance-based property collections process, guiding the team with a proactive approach.
- Ensure all activities comply with relevant insurance regulations and company standards.
- Collaborate with internal departments to resolve complex cases and improve collection strategies.
- Negotiate and establish feasible payment plans with customers.
- Maintain accurate and detailed records of all collection activities and communications.
- Monitor customer accounts for adherence to repayment plans.
- Ensure all collection activities comply with federal and state debt collection laws and regulations.
- Collaborate with internal teams, such as customer service and legal, to resolve complex cases.
- Utilize internal software and institutional resources to locate and track debtors.
- Proven experience specifically in property restoration collections within an insurance framework.
- Excellent communication skills and the ability to navigate complex negotiations.
- Strong leadership and self-starting capabilities to manage and mentor a team efficiently.
- Previous experience in managing restoration accounts receivable and high level customer service is required.
- Exceptional verbal and written communication skills, with a professional and empathetic demeanor and ability to firmly escalate our expectation for payment.
- Strong negotiation and conflict resolution abilities.
- Detail-oriented with excellent organizational and time-management skills.
- Proficiency with Microsoft Office Suite and ability to learn new software quickly.
- Ability to work independently and self-initiate as part of a team.
- Works well under pressure, ability to multi-task
- Bachelor’s degree is a major plus although candidates with high school diploma will be considered.
Why Join Us?
- Salary Range $50,000.00 - $80,000.00, reflecting your expertise.
- Comprehensive Benefits:
- Full package including matching 401K
- Paid vacation, personal time, sick time
- Growth opportunity:
- Join a stable, reputable company with a supportive collaborative team environment.
- Location convenient to all major highwayS
How to Apply:
Interested candidates should submit their resume and cover letter to [email protected]. We look forward to hearing from you!
Other facts
About SERVPRO of Medford/Central Manhattan
SERVPRO Team Kluger has property restoration teams in the following areas:
Manhattan, NY
Brooklyn, NY
Long Island, NY
Northeast, NJ
Southern, NJ
Our family of SERVPRO franchise are proud to be located in these amazing communities, SERVPRO of Central Manhattan, SERVPRO of Southwest Brooklyn, SERVPRO of East Windsor, SERVPRO of Old Bridge Cranbury, and SERVPRO of Medford we are always here to help you whether you live in one of the above locations or across the tristate area.
SERVPRO Team Kluger understands the stress and worry that comes with a fire or water damage and the disruption it causes your life and home or business. Our goal is to help minimize the interruption to your life and quickly make it "Like it never even happened."
Our local SERVPRO teams specialize in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage. SERVPRO Team Kluger can also mitigate mold and mildew from your home or business, and has an extensive construction team offering all phases of general contracting and building solutions.
Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property. With a nationwide system of qualified franchises, no damage is too large or too small for SERVPRO of Medford.
If you would like to schedule service for your home or business, please call today!
Serving you since 1967, SERVPRO is the cleaning and restoration brand you know and trust.
What you'll do
- Manage the entire collections process, focusing on strategic planning and implementation. Oversee tasks such as contacting clients, leading the insurance-based property collections process, and ensuring compliance with regulations.
Ready to join SERVPRO of Medford/Central Manhattan?
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