It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Shape AI-first partner transformation and drive business impact across your region

About the role

We are looking for a strategic and technically minded Partner Technology Strategist to join our Partner Solution Consulting team in <Geo/Major Area>. You will empower our managed partners to confidently position, demonstrate, and win with ServiceNow's AI platform, closing the AI value articulation gap and driving measurable business outcomes.

Your mission is to make partners autonomous and successful: enabling them to articulate ServiceNow business value, differentiate their offerings, and scale AI-powered solutions independently. Some partners operate globally and require coordinated support across multiple regions. For these, you will align with the Global Partner Technology Strategist to ensure consistent strategy and execution worldwide.

For partners operating primarily within your region, you will own the full strategic relationship and drive their transformation journey autonomously.

What you'll do

• Design AI transformation strategies and Go-To-Market Plans tailored to partner business models, industry landscape, and growth objectives
• Serve as a trusted advisor to partner executives, building long-term strategic relationships and identifying opportunities for AI-driven innovation, business transformation, and competitive differentiation
• Lead ServiceNow reference architectures and solution patterns, enabling partners to position how ServiceNow meets Business needs for their end customers
• Stay current on product developments/releases to Evangelize, Co-Innovate and provide guidance to Partners and grow their expertise
• Enable partners to design and deliver their own demos and Proof of Concept/Proof of Value engagements, coaching them on best practices for business outcomes and value realization
• Help partners strategize monetization opportunities across all routes to market (Resell, Services, Managed Services, Store), challenging and encouraging them to grow revenue through innovative business models
• Guide partners on translating their industry frameworks and operating models into ServiceNow value propositions aligned to business outcomes
• Coordinate sales enablement around created solutions and joint go-to-market initiatives
• Contribute to best practices, white papers, workshops, and thought leadership content
• Collaborate with cross-functional teams (Partner Manager, Customer-facing Teams, Partner Excellence Group, Partner Design Studio) to ensure Partner success

What we're looking for

• 5+ years of pre-sales solution consulting experience
• Experience integrating AI into Business processes, decision-making, or problem-solving
• Undergraduate degree in Commerce, Computer Science, Engineering or equivalent
• Working knowledge of modern web technologies, cloud computing, and architectural principles for SaaS/PaaS platforms
• Experience across multiple technical domains: application, data, integration, cloud infrastructure, analytics
• Strong business acumen, understanding how partners make money, Operating Models, and ability to translate industry frameworks into ServiceNow value propositions
• Understanding of routes to market dynamics and partner monetization strategies
• Strong facilitation skills and executive presence
• Sharp business judgment with ability to see the "big picture" and prioritize
• Talented at explaining complex topics clearly to diverse audiences (Enterprise Architects to CXOs)
• Experience in Enterprise Architecture, Service Management, AI Operations, DevOps, Security, HR, or Financial Management.

Experience that will help you stand out

• ServiceNow product experience or current certification (<CSA, xxx>)
• ServiceNow platform development experience
• Industry knowledge in Financial Services, Telecommunications, Manufacturing, or Healthcare
• Familiarity with industry operating models and process frameworks
• Arabic language proficiency is preferred for this role based in Dubai.

Why join us?

This is a unique opportunity to lead AI-first partner transformation at the intersection of technology strategy, ecosystem growth, and business impact. If you are passionate about enabling partners, shaping AI adoption, and driving measurable outcomes, we would love to hear from you.

This role requires approximately <25%-50%> travel within the region.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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