Mitigation Manager
full-time•Mesa
Summary
About this role
Benefits:
- 401(k)
- 401(k) matching
- Company car
- Competitive salary
- Dental insurance
- Free food & snacks
- Health insurance
- Paid time off
- Vision insurance
Mitigation Manager - Position Overview
The Mitigation Manager leads field production operations and is responsible for the successful execution of residential and commercial restoration projects. This role oversees daily job activities, supervises technicians, ensures quality and safety standards are met, and serves as a key point of contact for customers and insurance partners.
The Mitigation Manager plays a critical role in job scoping, documentation, monitoring, and estimating. This position requires strong technical restoration knowledge, leadership capability, and excellent customer service skills to guide clients through challenging situations with professionalism and empathy.
You will make a direct impact—helping property owners recover from loss while helping our company grow and succeed.
Key Responsibilities
- Lead and oversee mitigation operations on residential and commercial jobs
- Retrieve work orders, plan routes, and ensure trucks are properly stocked with required equipment and materials
- Supervise technicians and subcontractors, ensuring work is completed to company standards, timelines, and budgets
- Perform job scoping, inspections, and daily monitoring of active losses
- Maintain quality control and conduct post-completion quality assurance inspections
- Prepare and review job documentation, including notes, photos, and reports, in accordance with company and insurance requirements
- Communicate job progress, findings, and expectations clearly with customers, adjusters, and internal team members
- Explain the drying and restoration process and outline next steps to customers using company-approved materials
- Create and manage mitigation estimates in Xactimate in accordance with carrier guidelines and IICRC standards
- Track labor, equipment, and materials used and communicate all billable events
- Obtain customer approvals and signatures and request payments when applicable
- Collaborate with Project Managers and Estimators on job scope and execution
- Assist in training and mentoring new technicians and operations team members
- Participate in on-call rotation as required
Qualifications & Requirements
- Strong knowledge of the insurance restoration and/or construction industry
- Prior experience leading teams of two or more
- Ability to work independently and effectively lead a team in the field
- Professional, mature, and customer-focused demeanor
- Strong verbal, written, and interpersonal communication skills
- Strong organizational, problem-solving, and time-management skills
- Proficient using mobile devices and job management software
- Valid driver’s license with satisfactory driving record
- Ability to prioritize tasks and meet deadlines in a fast-paced environment
- High school diploma or equivalent required; college degree preferred
- On-call availability required
Preferred Certifications
- WRT – Water Damage Restoration Technician
- ASD – Applied Structural Drying Technician
- FSRT – Fire & Smoke Restoration Technician
- OCT – Odor Control Technician
Physical Demands & Working Conditions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Regularly lift, carry, push, and pull up to 70 pounds
- Stand and walk for extended periods; frequent bending, squatting, crawling, and crouching
- Ability to communicate effectively and follow detailed instructions
- Must be able to safely wear respirators that require a facial seal
- Work in varied indoor and outdoor environments, with exposure to changing weather and temperature conditions
Disclaimer
This job description outlines the general nature and level of work performed and is not intended to be a comprehensive list of all duties and responsibilities. Duties may change at any time with or without notice. Employment is at will and does not constitute a contract. Responsibilities may be modified to reasonably accommodate individuals with disabilities.
Other facts
Tech stack
Leadership,Customer Service,Job Scoping,Documentation,Monitoring,Estimating,Quality Control,Communication,Problem-Solving,Time Management,Technical Restoration Knowledge,Team Management,Mobile Device Proficiency,Job Management Software,Organizational Skills,Interpersonal Skills
About ServiceMaster Restore 7622 - Gilbert
Website: http://cadienteaz.com
LinkedIn: Visit
What you'll do
- The Mitigation Manager leads field production operations and oversees the execution of restoration projects. This role includes supervising technicians, ensuring quality and safety standards, and communicating with customers and insurance partners.
Join Clera's Talent Pool
Get matched with similar opportunities at top startups
This role is hosted on ServiceMaster Restore 7622 - Gilbert's careers site.
Join our talent pool first to get notified about similar roles that match your profile.
Frequently Asked Questions
What does a Mitigation Manager do at ServiceMaster Restore 7622 - Gilbert?
As a Mitigation Manager at ServiceMaster Restore 7622 - Gilbert, you will: the Mitigation Manager leads field production operations and oversees the execution of restoration projects. This role includes supervising technicians, ensuring quality and safety standards, and communicating with customers and insurance partners..
Why join ServiceMaster Restore 7622 - Gilbert as a Mitigation Manager?
ServiceMaster Restore 7622 - Gilbert is an innovative company offering exciting career opportunities. The Mitigation Manager position is a great chance to make an impact and grow your career.
Is the Mitigation Manager position at ServiceMaster Restore 7622 - Gilbert remote?
The Mitigation Manager position at ServiceMaster Restore 7622 - Gilbert is based in Mesa, Arizona, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Mitigation Manager position at ServiceMaster Restore 7622 - Gilbert?
You can apply for the Mitigation Manager position at ServiceMaster Restore 7622 - Gilbert directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process. You can also learn more about ServiceMaster Restore 7622 - Gilbert on their website.