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Work Order Coordinator / Customer Service
full-time•Hobart, Melbourne
About this role
Primary Location
Job Description Summary
About the Role
Service Stream’s Utilities division are currently seeking a Work Order Coordinator - Advanced Metering to join our growing company.
Nature of position: Permanent / Full time
Location: Mornington, TAS & Melbourne VIC
Reporting Line: Team Leader
Key Responsibilities
- Coordinate and drive field staff productivity to ensure all work orders are handled end-to-end and within regulatory time frames
- Facilitate and manage all aspects of workforce scheduling, triage, planning and allocation using Excel and other relevant systems
- Available on a rotating shift (7:30am–4:30pm) to manage inbound customer calls using client systems
- Conduct outbound scripted calls with customers to obtain explicit informed consent, and coordinate calls with building managers to arrange technician access
- Identify and consolidate data from the client in order to plan and allocate work orders
- Maintain field resource leave requests to ensure adequate resourcing
- Working efficiently with Service Stream and client systems and databases
- Ensure all work performed is in accordance with contractual quality and safety requirements to company standards and to the satisfaction of the customer
- Undertake and complete any other duties as requested by the Scheduling & Planning Lead / Manager
- Strong focus on problem solving, compliance and servicing the client’s expectations
Skills and Experience
- Minimum 12 months in a customer service, administrative or technical support role is essential
- Competencies in MS Office suite: Word, Excel, Outlook is essential
- Basic technical knowledge of electrical metering work is an advantage
- Excellent organisational and administration skills
- High level attention to detail
About Us
Service Stream is an equal opportunity ASX-listed business that develops and operates Australia's essential services networks across telecommunications, utilities, transport, defence, and social infrastructure industries. Specialising in designing, constructing, and maintaining new and existing networks, we provide end-to-end engineering and asset management solutions for our blue-chip client base. Committed to fostering a workplace culture that values diversity and inclusion, Service Stream actively promotes the employment of Aboriginal and Torres Strait Islanders, people with disabilities, LGBTQI individuals, and other diverse groups. As a signatory to the Veterans Employment Commitment, we also value the skills and experience of ex-ADF members and their partners, strongly considering veterans who meet the key criteria for our employment opportunities.
Service Stream does not accept any unsolicited resume referrals from external Recruitment or Labour Hire Companies.
Department
How to Apply
If this sounds like you apply now to the Service Stream Recruitment Team via the online application button.
What you'll do
- The Work Order Coordinator is responsible for coordinating field staff productivity and managing workforce scheduling and planning. They will also handle inbound customer calls and conduct outbound calls to obtain consent and arrange technician access.
About Service Stream
Service Stream plays a vital role, working with our clients in keeping communities connected to essential network services across Australia.
Service Stream is an S&P/ASX 300 listed business providing integrated end-to-end asset life-cycle services to utility and telecommunications asset owners, operators and regulators across Australia.
We specialise in the design, construction, operation and maintenance of assets across these networks. We are technology-agnostic to the various types of networks, delivering a range of services across power, gas, water and renewable energy utilities, roads, rail, ITS, and fixed and wireless telecommunication networks.
ESSENTIAL NETWORK SERVICE SPECIALISTS
Design, construct, operate and maintain:
Telecommunications
- Fixed-Line
- Wireless
Utilities
- Electricity
- Gas
- Water
- Renewable Energy
- Engineering & Construction Services
Transport
- Roads
- Rail
- Industrial Services
ASX300 Company | ASX listed since 2004
5000+ employees underpinning a strong performance capability
Access to a pool of more than 3,000 skilled contractors
Ready to join Service Stream?
Take the next step in your career journey
Frequently Asked Questions
What does a Work Order Coordinator / Customer Service do at Service Stream?
As a Work Order Coordinator / Customer Service at Service Stream, you will: the Work Order Coordinator is responsible for coordinating field staff productivity and managing workforce scheduling and planning. They will also handle inbound customer calls and conduct outbound calls to obtain consent and arrange technician access..
Is the Work Order Coordinator / Customer Service position at Service Stream remote?
The Work Order Coordinator / Customer Service position at Service Stream is based in Hobart, Tasmania, Australia and Melbourne, Victoria, Australia. Contact the company through Clera for specific work arrangement details.
How do I apply for the Work Order Coordinator / Customer Service position at Service Stream?
You can apply for the Work Order Coordinator / Customer Service position at Service Streamdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.