About this role
Position Title: Service Manager
Reports To: General Manager
Status: Full-time, Regular position
Category: HVAC
Location Name: Engineering Excellence
Location Address: 4360 Glendale Milford Rd. Blue Ash, OH 45242
Join the team of experts and realize your true potential!
Why You Should Join the Service Experts Team?
Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT!
Position Summary:
As Service Manager, you will troubleshoot and resolve technical HVAC questions regarding service repairs; analyze trends of spends and makes recommendations to clients to optimize their repair and maintenance spend, and maximize uptime for equipment; processes quotes from service providers to customers.
Key Responsibilities:
- Review and manage all repair quotes submitted by the service providers and submits to the National Accounts customer
- Conduct strategic account review meetings with clients on total cost of ownership.
- Provide technical support for the department
- Evaluate & resolve technical issues
- Provide technical assistance for customers
- Resolve billing problems of a technical nature
- Help customer service (dispatch) with technical problems
- Performs other duties and tasks as assigned
- Regular, reliable attendance
Desired Skills and Qualifications:
- Ability to multi-task and prioritize work responsibilities.
- Ability to work independently and to instruct others.
- Industry specific knowledge of various components associated with HVAC service field.
- Minimum of 5 years proven field experience in commercial HVAC
- Minimum of 5 years as an HVAC service manager or adequate field supervisory experience.
- Working knowledge of the techniques, methods, tools, & safety precautions of the HVAC trade.
- Must possess excellent interpersonal and organizational skills; able to maintain and protect confidential information.
- Must be proficient with computers – including but not limited to Microsoft Word and Excel.
- Must communicate effectively verbally and in writing with customers and service technicians.
What Do We Offer You as a Service Experts Employee?
Service Experts offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs. Following is a summary of the many benefits that could be available to you as a Service Experts valued employee.
- Competitive Pay, including incentive opportunities for many positions
- Paid Time Off and Company Holiday Pay
- Medical /Dental /Vision Insurance programs
- 401(k) Retirement Savings Plan with company matching contributions
- Life Insurance, for you and options you can elect for your family
- Short-term and Long-term disability insurance options, that protects you and your family if you are unable to work
- Supplemental benefit programs such as: Legal advice, pet insurance, health advocacy programs
- World Class Training opportunities through our Experts University
- Career Development opportunities
Service Experts Heating & Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts.
Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email [email protected]
Other facts
About Service Experts LLC
Service Experts is North America's leading HVAC, Plumbing & Electrical company with 75+ locations nationwide.
What you'll do
- As Service Manager, you will troubleshoot and resolve technical HVAC questions and analyze trends to optimize repair and maintenance spending. You will also manage repair quotes and provide technical support to clients and service technicians.
Ready to join Service Experts LLC?
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