Job Title: Manager Technical Training and Field Operations

Reports To: Hiring Manager 

Location Name: Service Experts 

Location Address: 3400 N. Central Expwy. Suite. 410, Richardson, TX 75081

Join the team of experts and realize your true potential!

Why You Should Join the Service Experts Team? Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with training support and an opportunity for unlimited professional growth. Join us and become an EXPERT!

Position Summary:

Reporting to the, division vice president East, the Manager, technical training and field operations support manages the development and delivery of technical training programs for HVAC and Plumbing trades as well as being an integral participant in Service and Plumbing initiatives involving pricing, technical operations support or process modifications within Service Experts and its associated companies.

Key Responsibilities:

· Manages the Technical Trainers and their development

· Maintains trainer schedules to ensure all classes and support line (Tel Tech) are staffed properly.

· Recruits and hires technical trainers based on the needs of the company.

· Develops and manages the design of training materials to include training handbooks, job aids, models, multimedia visual aids, computer and web-based tutorials, and standard operating procedures.

· Participates in the design, development and implementation of training programs of a broad organizational scope.

· Facilitates training programs as needed.

· Recommends and/or implements innovative solutions, modifications and enhancements to technology training programs.

· Evaluates effectiveness of training and development programs, utilizing appropriate data collection instruments and procedures.

· Consults with cross functional project teams, leaders and/or stakeholders.

· Coordinates or performs administrative functions necessary to deliver and document training programs.

· Performs miscellaneous job-related duties as assigned.

· Oversees and manages Service and Plumbing Flat rate program for the US business

· Leads initiative discussions related to Service and Plumbing revenue generation opportunities from a field employee perspective. Whether new products or new in have processes

· Works in concert with Service Experts Career academy leadership where shared resources can aid in delivery of new Apprentices

· Provide technical support for the department:

· Evaluate & resolve technical issues with our Service centers

· Facilitate technical assistance to our Service centers

Required Qualifications:

Minimum Job Requirements

Graduate of a technical training program with Associate’s Degree or equivalent and/or completed Apprenticeship training program in the HVAC or Plumbing Trades. Minimum ten (10) years Journey level field experience in HVAC or Plumbing. Candidates must have two (2) or more years’ experience as a technical training instructor in HVAC or Plumbing, including a demonstrated ability to lead a diverse team.

Knowledge, Skills, and Abilities Required

· Advanced analytical, business acumen and critical thinking skills.

· Advanced organizational and planning skills.

· Self-motivated and able to work with limited supervision.

· Ability to interpret educational needs and develop effective instructional solutions

· Working knowledge in designing, developing, implementing, and evaluating training plans, curricula, and methodology

· Proficient in productivity tools including: Microsoft Office products, including: PowerPoint, Excel, Work, TEAMs and Outlook.

· Skilled in and presenting ideas in a clear, concise manner.

· Ability to work in a team-oriented, collaborative environment.

· Project management and presentation skills and the ability to resolve complex problems and issues.

· Strong verbal and written communication skills with a focus on rapport building, listening, and the ability to deliver effective training programs.

· Ability to consult with stakeholders to offer important technological and organizational feedback.

· Demonstrated ability to train adult learners required.

· Ability to effectively prioritize and execute tasks in a complex environment

Working Conditions and Physical Effort

· Remote/office from home

· 30% average travel: certain seasons and projects require a higher % of travel others require less.

· Moderate physical activity, including: lifting to 60lbs and extended periods of walking and standing.

· Work is normally performed in an office or classroom environment with occasional work in the field.

Attitudinal Requirements

Must have a strong desire to help others succeed.

What Do We Offer You as a Service Experts Employee? Service Experts offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs, including:

· Competitive Pay with incentive opportunities

· Paid Time Off and Company Holiday Pay

· Medical, Dental, and Vision Insurance programs

· 401(k) Retirement Savings Plan with company matching contributions

· Life Insurance and disability insurance options

· Supplemental benefit programs

· World Class Training opportunities through our Experts University

· Career Development opportunities

Service Experts Heating & Air Conditioning is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

The job description is not intended to be a complete list of all responsibilities, duties, or skills required for the job and is subject to review and change at any time with or without notice in accordance with the needs of Service Experts.

Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodation upon request for individuals to participate in the application and hiring process. To request an accommodation please email [email protected]