Telemarketer

Our associates celebrate lives. We celebrate our associates.

JOB RESPONSIBILITIES

Lead Generating and Sales

• Initiate, develop and follow up on business leads.  Cold call, direct email, and perform other lead generation activities.  Obtain names and numbers of potential customers from telephone directors or purchased lists.  Schedule appointments for sales representatives to meet with potential clients.
• Persuade potential customers to purchase a product or service or to make a donation. Explain products or services in detail.  Answer questions from customers.  Explain or negotiate prices.
• Enter customer and sales information into database. Obtain or verify customer information, including address, phone number, and payments methods. Record various system transactions and confidential recordkeeping.
• Follow up on orders to ensure product satisfaction.  Resolve customer issues about orders or payment information.
• Conduct customer surveys to ascertain level of customer service and product/service satisfaction.

EDUCATIONAL/Experience/MINIMUM Requirements

Education:

• High school education

Experience:

• One (1) year of sales or customer service experience

Knowledge, Skills & Abilities:

• Persistent, motivated to close sales, handles rejection well, results driven
• Time management skills
• Customer service skills
• Telephone and lead prospecting skills
• Professionalism
• Knowledge of the products being sold

Work Conditions   

Work Environment

When considering the work environment associated with this job, the following factors may apply:

• Work indoors and outdoors during all seasons and weather conditions
• Limited amount of local and/or multiple location traveling required
• Professional Dress is required when in contact with families. 

Work Postures

When considering the work postures associated with this job, the following factors may apply:

• Frequent, continuous periods of time standing, up 6 hours per day
• Sitting continuously for many hours per day, up to 6 hours per day
• Climbing stairs to access buildings frequently

Physical Demands

When considering the physical demands associated with this job, the following factors may apply:

• Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage

Work Hours

When considering the work hours associated with this job, the following factors may apply:

• Working beyond “standard” hours as the need arises

COMPENSATION:

Salary: $20/hr

An individual’s pay within the scale is based on several factors that may include one or more of the following: background, skills, relevant experience, performance, education and work location.

BENEFITS:

Medical*Dental*Vision*Flexible Spending Accounts (health care and dependent care)*Health Savings Account with Company Contribution*Sick Leave*Short-Term Disability*Long-Term Disability*Life Insurance*Voluntary Accidental Death or Dismemberment Insurance*Dependent Life Insurance*SCI 401(k) Retirement Savings Plan with Company match*Employee Assistance Program

As part of your pre-employment background check, your criminal conviction history will be verified, given that this role requires the following material job duties: Working with or around client families, colleagues, and working with confidential information. Convictions creating a direct, adverse, and negative relationship with the identified job duties may result in the withdrawal of a conditional job offer.