About this role
Our associates celebrate lives. We celebrate our associates.
Present and collaborate with clients on memorial products and designs. Customize lasting products to memorialize their loved one.JOB RESPONSIBILITIES
Design preliminary Good/Better/Best options to present to client families during meetings. Apply intake information, culture, and deceased relationship to develop preliminary designs in computer automated design (CAD) software.
Present CAD design options as well as product materials and color options to client during at-need Arrangement or pre-need sales meeting. Listen for client preferences, wishes, and input immediately revising design. Apply creativity and knowledge of park/crypt/mausoleum layout to enhance design. Influence product selection for a lasting memorial. Finalize product and design decisions. Update proprietary software with purchasing decision and pricing.
Design final memorial and select materials. Obtain client’s design and product approval. Revise design as necessary ensuring client satisfaction. File pre-need designs according to procedures. Upon at-need approval, order product material, send memorial design to vendor, and obtain estimated delivery date. Address vendor/manufacturer questions or issues. Follow upon delays.
Upon delivery, inspect materials and double check design to original specifications including font, font size, spacing, spelling, artwork, and similar design elements. Take initiative to resolve issues with vendor. Notify operations Memorial is ready for installation. Post installation, notify client of completion.
Attend and actively participate in daily sales huddles reviewing 3-day appointment schedule (past/present/future) outcomes, status, and discuss outstanding issues or request documents as well as obtain information to prepare designs for assigned appointments. Share positive feedback and staff kudos
MINIMUM Requirements
Education
High School Diploma or equivalent
Experience
At least one year in a support role, preferably in a customer service environment
Experience with data based or CAD a plus
Knowledge, Skills and Abilities
Proficient with MS Office software suite, particularly Outlook
Strong attention to design detail
Ability to learn computer automated drawing (CAD) software
Ability to continually improve skills and industry knowledge
Ability to self-prioritize work load to meet shifting priorities in a fast paced environment
Ability to lift up to 35 pounds
Bi-lingual a plus
Work CONDITIONS
Professional attire required when in contact with families
Ability to work evenings and weekends to meet with clients
Other facts
About Service Corporation International
Service Corporation International (NYSE:SCI), headquartered in Houston, Texas, is North America’s leading provider of death care products and services. As of September 30, 2016, SCI operates 1,531 funeral service locations and 471 cemeteries (including 262 combination locations), which are geographically diversified across 45 states, eight Canadian provinces, the District of Columbia, and Puerto Rico. Through its businesses, SCI markets the Dignity Memorial® brand which offers assurance of quality, value, caring service and exceptional customer satisfaction. For more information about Service Corporation International, please visit www.sci-corp.com. For more information about Dignity Memorial, please visit www.dignitymemorial.com. As used herein, “SCI” or the “Company” refers to Service Corporation International and all of its affiliated companies.
What you'll do
- The Memorial Designer presents and collaborates with clients on memorial products and designs, customizing lasting products to memorialize their loved ones. Responsibilities include designing preliminary options, applying client preferences, and ensuring satisfaction through revisions and final approvals.
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