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JOB RESPONSIBILITIES 

• Prepares and maintains interment rights, prepaid service, interment and product installation related contracts, documents/files as required by law and cemetery policy.
• Prepares accurate interment related schedules and related documentation and correspondence required to ensure effective, efficient delivery of cemetery programs, services and events.
• Prepares memorial marker orders and facilitates product installation and coordinates processing of orders and the control of storage inventory for vaults and markers.
• Coordinates the processing of cemetery service requests and work orders related to Grounds/Maintenance staff.
• Completes related invoicing, deposits, collections, cash flow and associated data entry.
• Processes purchase orders and reconciliation of purchase-card transactions as required.
• Utilizes cemetery software to create and update client accounts, invoices and property referencing.
• Resolves cemetery’s customers’ inquiries, providing exceptional customer service.
• Communicates with funeral establishments, religious and cultural organizations, community groups and product suppliers to support delivery of sales, programs and services.
• Provides clerical support related to cemetery sales, services and related product delivery activities.
• Ensures cemetery policies and procedures are followed.
• Works collaboratively with team members to ensure necessary workflow and operational effectiveness.
• Provides back-up support to other teams and division functions as needed.
• This is not intended to be an all-inclusive list of the essential functions or duties related to this job

MINIMUM Requirements

Education

• High school diploma or equivalent required
• College coursework in office/business administration preferred

Certification/License

• Valid state/province driver’s license in good standing

Experience

• One (1) year of administrative or customer service experience required
• Funeral industry related experience preparing cemetery/funeral service related documents would be an asset

Knowledge, Skills and Abilities

• Demonstrated accuracy of administrative functions, financial handling and documentation preparation
• Ability to handle changing priorities and frequent interruptions in a fast paced work environment
• Strong organizational skills to deal with fluctuating volumes of work
• Ability to promote and offer for sale, products and services that enhance the cemetery business and meet customer needs
• Extremely self-motivated and able to work independently without frequent supervision
• Excellent communication skills to deal effectively with internal and external customers and the necessary interpersonal skills to deal compassionately and patiently with grieving families
• Ability to work well in a team environment
• Proficient in Microsoft Office and capacity to learn all software related to cemetery operations and procedures
• Ability to drive regularly in cemetery and travel locally if needed

Work CONDITIONS

Work Environment

• Work mostly indoors during all seasons and weather conditions
• Occasional outdoor work required
• Limited local traveling required
• Comply with Field dress code policy

Work Postures

• Occasional periods of time standing, up 3 hours per day
• Sitting continuously for many hours per day, up to 6 hours per day
• Climbing stairs to access buildings frequently

Physical Demands

• Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage
• Lifting, pushing, pulling up to 25 pounds

Work Hours

• Working beyond “standard” hours as the need arises
• Travel less than 5%