On Street Maintenance Operative

Location: Penton Street Depot, N1 9PT
Salary: £28,808.00 plus excellent benefits
Schedule: Early shift 7am – 3.30pm / Late shift 11am – 7.30pm, rotating weekly

Ready to impact a better future?

As an On Street Maintenance Operative in our Cycle Hire team, you’ll play a key role in keeping London moving by ensuring docking stations and bicycles are clean, safe and ready for daily use. A central part of this role is carrying out hub duties, including small scale redistribution of bicycles and providing customer service, helping to make sure cycles are available where and when they’re needed most.

Your work will have a direct impact on communities across the city. From maintaining docking stations to redistributing bikes so they’re available where they’re needed most, you’ll help create a smoother, more reliable experience for thousands of people. This is hands‑on work with purpose – no two days will be the same, and you’ll be part of a team that keeps essential services running.

What you’ll do as an On Street Maintenance Operative

You’ll be entrusted to:

• Clean and maintain Cycle Hire docking stations across the scheme
• Use contract vehicles and equipment to complete cleaning to required standards
• Carry out hub duties, including small‑scale redistribution of bicycles and providing customer service
• Collect abandoned or damaged cycles as instructed by the Control Room

Does this sound like you?

You’ll be a great fit for this role if you have:

• Strong communication skills and a positive approach when engaging with colleagues and the public
• Experience working with tools or cleaning equipment
• Knowledge of Health and Safety and safe working practices
• Experience delivering great customer service
• A passion for cycling and working with bicycles

This role requires a Basic DBS check, which will disclose any unspent convictions in line with the Rehabilitation of Offenders Act 1974. You will also complete an Occupational Health Questionnaire to help us identify and provide any support you may need to undertake the role effectively.

Discover all you need to keep growing

We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.

What we offer

• Holidays: Competitive holiday package
• Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
• Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco‑managed leisure centres, and 24/7 access to a virtual GP service
• Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Charity: Paid volunteering day, tax‑free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.

Let’s impact a better future, together. Apply today.

All Serco employees must ensure that their current line manager is aware of their application.  For confidential enquiries please contact MyHR. Serco are Disability Confident Leader employers and are committed to employing and retaining people with disabilities.  Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.