Location: Homebased with UK travel as and when required
Salary: Up to £65,000 per annum, dependant on experience
Schedule: Full time, permanent

Ready to impact a better future?
As a Contract Manager in our Customer Service team, you’ll lead the delivery of a contract that supports essential services relied on by people across the UK. You’ll make sure colleagues are empowered, supported and equipped to deliver consistently excellent outcomes.

You’ll create a workplace grounded in trust, care and positive impact - ensuring safe, inclusive environments where colleagues can grow. The work you do will help strengthen communities and contribute to a better future for everyone who depends on the services we deliver.

What you’ll do as a Contract Manager
You’ll be entrusted to:

• Lead and manage the contract, ensuring operational delivery, excellent customer experience and strong alignment with organisational values.
• Build productive, transparent relationships with customers, fulfilling contractual commitments and operational requirements.
• Manage contract P and L, financial performance and governance frameworks to meet profit and cash targets.
• Identify and deliver growth opportunities through innovation, continuous improvement and commercial awareness.
• Lead and develop colleagues across diverse teams, fostering an inclusive culture that supports engagement, capability building and performance.
• Ensure safety, compliance and risk management standards are met, always promoting a safe working environment.

Does this sound like you?
You’ll be a great fit for this role if you have…

• Experience leading or managing a complex operational contract within a customer-focused environment.
• A track record of developing high-performing teams and nurturing talent.
• Strong commercial awareness with experience of financial management and governance.
• The ability to influence, communicate and build relationships across a wide range of stakeholders.
• A commitment to continuous learning, professional development and positive impact.

Vetting and checks:
This role requires BPSS clearance, which involves identity verification, employment history, and criminal record checks to meet government security standards. An Occupational Health Questionnaire will also be required to ensure we can offer appropriate support for your wellbeing and performance.

Discover all you need to keep growing
We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.

What we offer

• Holidays: 25 days plus bank
• Pension: Up to 6% contributory pension scheme
• Bonus: A performance-based bonus scheme
• Company car: A company car
• Private medical insurance
• Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
• Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
• Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Charity: Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.

Let’s impact a better future, together. Apply today.

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.
 

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.