About this role
Key point of contact for customer engagement and retention for strategic accounts in the region. The Strategic Account Consultant should have strong aptitude in understanding what is required to drive customer retention & growth. This role requires a blend of strategic thinking, excellent communication skills, and a deep understanding of client needs.
\n- Become the trusted advisor in customer journey from Day1.
- Drive overall customer satisfaction and ST product usage to expand engagement beyond the immediate users.
- Provide onboarding training and regular training of ST products.
- Provide in-depth market insight based on clients’ business pain point and ST market data, and educate the ROI of the use cases supported by ST data.
- Collect and analyze product feedback from customers, and handle the communication with internal product and engineering teams on product optimization & bug fix.
- Must be willing to work 2-3 days a week from our Beijing office
- 3 Years + relevant experience in a customer-facing role ( marketing/data analyst experience is a plus).Self-starting attitude, ability to work in a small team to collaborate and drive retention/growth and solve complex client challenges.
- Strong ability to build and leverage relationships and effectively within a complex customer organization, understanding the nuanced relationship and agenda between different business units.
- Excellent listening, presentation, and written and verbal communication skills.
- BA/BS degree required.
- Native Mandarin Speaker and fluent in English.
Other facts
About Sensor Tower
Sensor Tower is the leading source of mobile app, digital advertising, retail media, and audience insights for the largest brands and app publishers across the globe.
With a mission to measure the world’s digital economy, Sensor Tower’s award-winning platform delivers unmatched visibility into the mobile app and digital ecosystem, empowering organizations to stay ahead of changing market dynamics and make informed, strategic decisions.
Founded in 2013, Sensor Tower’s mobile app insights have helped marketers, app, and game developers demystify the mobile app ecosystem with visibility into usage, engagement, and paid acquisition strategies. Today, Sensor Tower’s digital market insights platform has expanded to include Audience, Retail Media, and Digital Advertising Insights (formerly Pathmatics), helping brands and advertisers understand their competitor’s advertising strategies and audiences across web, social, and mobile.
What you'll do
- The Strategic Consultant will act as the key point of contact for customer engagement and retention, driving overall customer satisfaction and product usage. They will also provide onboarding training and market insights while collecting product feedback for optimization.
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