SH
Quality Assurance Help Desk Analyst
full-time•Maryland
About this role
<p><strong>Great Hill Solutions, LLC </strong>is part of the <strong>Seneca Nation Group (SNG)</strong> portfolio of companies<strong>. SNG </strong>is Seneca Holdings' federal government contracting business that meets mission-critical needs of federal civilian, defense, and intelligence community customers. Our portfolio comprises multiple subsidiaries that participate in the Small Business Administration 8(a) program. To learn more about SNG, visit <a href="https://senecanationgroup.com/">the website</a> and follow us on <a href="https://www.linkedin.com/company/seneca-holdings-llc/">LinkedIn</a>.</p>
<p>Our team of talented individuals is what makes us successful. To support our team, we provide a balanced mix of benefits and programs. Your total rewards package includes competitive pay, benefits, and perks, flexible work-life balance, professional development opportunities, and performance and recognition programs. We offer a comprehensive benefits package that includes medical, dental, vision, life, and disability, voluntary benefit programs (critical illness, hospital, and accident), health savings and flexible spending accounts, and retirement 401K plan. One of our fundamental principles is to offer competitive health and welfare benefits to our team members, providing coverage and care for you and your family. Full-time employees working at least 30 hours a week on a regular basis are eligible to participate in our benefits and paid leave programs. We pride ourselves on our collaborative work environment and culture, which embraces our mission of providing financial and non-financial benefits back to the members of the Seneca Nation.</p>
<p><strong>Great Hill Solutions</strong> is seeking a highly motivated <strong>Quality Assurance Help Desk Analyst </strong>to support our government customer with network system administration in support the model based systems engineering support team. This position will be based in our customers Patuxent River, MD on a rotational first and second shift .This position will entail supporting the Naval Air Systems Command (NavAir) Leveraging Innovative Framework and Technology (LIFT), in particular, the Digital Analytics, Infrastructure and Technology Advancement (DAiTA) Group. They will support and perform Model Based Systems Engineering activities in support of the DAiTA Group and associated DAiTA Group customers at the Tier 2 level . </p>
<p><u><strong>Roles and Responsibilities include, but are not limited to</strong></u>:</p>
<ul>
<li>Provides Technical Support, Application Access, or Project and Space Help for the LIFT Ecosystem.</li>
<li>Familiar with Dassault based products (Cameo, Teamwork Cloud).</li>
<li>Track User Trouble Tickets and communicate with users the status and resolution of submitted tickets.</li>
<li>Users may report issues such as :bug’s, outages or request technical support, assistance with a plug-in, software or configuration update and request a new feature. </li>
<li>Assist the Tier help desk lead with user meetings to communicate the status of LIFT ecosystem.</li>
<li>Conduct scheduled status system checks to ecosystem and maintain logs.</li>
<li>Report to leadership the status and timeframes to acknowledge and resolve tickets.</li>
</ul>
<p><strong><u>Basic Qualifications:</u></strong></p>
<ul>
<li>Ability to attain Secret Clearance required</li>
<li>Ability to work on site - no remote/hybrid scheduling</li>
<li>Experience utilizing CAMEO, Teamwork Cloud, or other MBSE software tools. </li>
<li>Excellent verbal and written communication skills </li>
<li>Strong interpersonal and leadership skills </li>
<li>Excellent organizational skills</li>
<li>Excellent time management skills with proven ability to meet deadlines </li>
<li>Proficiency with Microsoft Office Suite (Excel, Outlook, PowerPoint, etc.)</li>
</ul>
<p><strong><u>Desired Skills:</u></strong></p>
<ul>
<li>Bachelor's Degree in related discipline and 3+ years of relevant experience</li>
<li>Active Secret</li>
<li>DoD and NavAir experience</li>
</ul>
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<p><strong><u>Equal Opportunity Statement:</u></strong><br>Seneca Holdings provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex/gender, sexual orientation, national origin, age, disability, marital status, genetic information and/or predisposing genetic characteristics, victim of domestic violence status, veteran status, or other protected class status. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation and training. The Company also prohibits retaliation against any employee who exercises his or her rights under applicable anti-discrimination laws. Notwithstanding the foregoing, the Company does give hiring preference to Seneca or Native individuals. Veterans with expertise in these areas are highly encouraged to apply.<br> </p>
<p> </p></div>
What you'll do
- The Quality Assurance Help Desk Analyst will provide technical support and assist users with application access and project help for the LIFT Ecosystem. They will track user trouble tickets, communicate status and resolutions, and conduct system checks.
About Seneca Holdings
The Seneca Nation Group (SNG) is the federal government contracting business of Seneca Holdings, which is wholly owned by the Seneca Nation. We meet the mission-critical needs of our Federal Civilian, Defense, and Intelligence Community customers across a variety of domains. Our portfolio is comprised of multiple companies that participate in the Small Business Administration 8(a) program.
It is our mission to improve the economy of the Seneca Nation by providing products and services that support the critical missions of our federal government customers. SNG generates over $270 million in annual revenue from diverse business enterprises focused in both commercial and government markets that directly supports over 8,500 Seneca shareholders. The financial stability and support from the Seneca Nation enables us to confidently assert our ability to meet customer requirements in ways not normally available from small businesses.
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Frequently Asked Questions
What does a Quality Assurance Help Desk Analyst do at Seneca Holdings?
As a Quality Assurance Help Desk Analyst at Seneca Holdings, you will: the Quality Assurance Help Desk Analyst will provide technical support and assist users with application access and project help for the LIFT Ecosystem. They will track user trouble tickets, communicate status and resolutions, and conduct system checks..
Is the Quality Assurance Help Desk Analyst position at Seneca Holdings remote?
The Quality Assurance Help Desk Analyst position at Seneca Holdings is based in Maryland, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Quality Assurance Help Desk Analyst position at Seneca Holdings?
You can apply for the Quality Assurance Help Desk Analyst position at Seneca Holdingsdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.