Job DetailsJob Location: SENDER ONE WESTWOOD - LOS ANGELES, CA 90024Position Type: Full Time, SalariedSalary Range: $70,304.00 - $75,000.00 Salary/yearOverview:

A Gym Manager leads and develops their team through Sender One’s Core Values and drives the overall vision and financial success of their location. As a leader and coach, the Bouldering Gym Manager ensures their team creates an outstanding experience for everyone who walks through our doors.

Responsibilities:

Strategic Direction:

Responsible for their gym's operational and financial performance;
Develop and execute strategic plans for their location, aligning the location’s goals with overall company strategy; 
Execute against a budget with specified revenue, expense, and profit;
Manage location Key Performance Indicators (KPIs), implementing sales initiatives, reviewing results and implementing corrective actions as needed;
Integrate all departments into a single gym location -- including Customer Experience, Adult & Youth Programming, Yoga & Fitness, Retail, Marketing, Community Events and Competitions, Route Setting, Risk & Safety, Facilities, Member Services, Human Resources, and Training & Development;
Execute location’s marketing strategy in collaboration with the Brand Marketing team regarding outreach, location-specific promotions, social media presence, and/or changes and any local gym & large events;
Build and maintain strong community relationships and partnerships.
Plan, implement, and oversee strategic community engagement and public relations initiatives to promote Sender One's mission, build relationships with our target customer base, and increase brand awareness and program participation

Team Leadership:

Build and sustain a staff and community culture at their location that aligns with Sender One’s core values, purpose, and brand promise;
Motivate, inspire, and develop their gym staff through a culture of accountability;
Set clear performance expectations, goals, and objectives for each team member;
Conduct regular performance reviews and provide coaching to enhance team effectiveness.

Operational Oversight:

Oversee all hiring, onboarding, and training needs for their location;
Create and manage the monthly staff schedule;
Respond to customer feedback received through reviews, surveys, emails, phone calls, and in-person interactions using the “Hug Your Haters” philosophy;
Manage location retail, including merchandising, transporting product between locations, and cycle counts;
Attend weekly operations meetings to inform and collaborate with other managers on company changes, updates, and/or stucks at Sender One and collaborate with them to achieve set goals;
Collaborate with Employee Experience and the Training & Development departments to schedule and provide ongoing training and up-to-date certifications;
Collaborate with Risk & Safety and Facilities Managers to ensure their gym location is abiding by all safety guidelines set forth by Sender One.

PROFILE & EXPERIENCE:Profile:

An experienced and trusted advisor for staff who discovers & connects with others;
A strong leader who communicates clearly, respectfully, and effectively with diverse work styles and can tailor their approach to the needs of their team or individual members; 
A S.M.A.R.T. delegator who empowers their team to achieve individual and collective goals;
Passionate about climbing, working with kids, and instructing;
Ability to harness imagination and find novel approaches to overcome challenges;
Willingness to learn and grow from challenges, seeing tasks through to completion;
Open to receiving & providing feedback, guidance, insight, assistance, and perspective in a professional manner;
Work with a team, provide support to fellow team members, share ideas, and earn trust;

Take initiative and have the drive to grow professionally;
Outgoing professional, with the ability to connect with the local community and target customer base.

Experience:

Proven experience in leadership and management, typically demonstrated from 1+ years in a supervisory or managerial role;
Top rope & lead belay and climbing experience;
Experience coaching and instructing adults and youth;
Knowledge of Google Suite – Gmail, Sheets, Docs, Drive, etc.;
Knowledge of Paycom & interviewing experience;
Knowledge of Rock Gym Pro reporting & data handling;
Knowledge of Basecamp.

Time Commitment:

Full-time, 40+ hours per work week; a minimum of 30 hours worked on customer facing shifts (Sun - Sat);
This position is based at the gym’s location, and will periodically travel to other locations;

Must be fully available to work weekends when needed for special events, training, shadows etc. (Sat & Sun);

Must be able to work certain morning, night, and alternate weekend day shifts depending on business and/or operational needs;
May be required to respond to emergencies requiring immediate attention;

Must be able to attend weekly, monthly, and quarterly department and/or gym meetings.

Key Performance Indicators (KPIs):

Net Ordinary Income;
Average Daily Check Ins;
Staff Net Promoter Score;
Gym Net Promoter Score;
Active Membership Count.