People Operations Specialist

More than 35 years ago, SelectQuote was founded on one core promise: to help our customers protect the people they value most. We pioneered the way consumers shopped for term life insurance, and now, we also help people find home insurance, auto insurance, senior health insurance and more. Our quick and easy process saves consumers both time and money, and today, more than 2 million families trust us to help them with their insurance needs.

But what truly sets us apart is our people, and the opportunities to grow your career with SelectQuote are unmatched.

The People Operations Specialist is responsible for maintaining accurate and compliant associate records by managing onboarding terminations employee changes and HR system transactions. This role serves as an escalation point for data and process issues oversees I-9 compliance and supports associates and leaders through HR inquiry systems. The position partners closely with the People Team to improve processes document procedures and ensure data integrity efficiency and a high level of service across all divisions.

The deadline to apply is Friday, 2/6 at 5:00pm CST.

Supervisory Responsibilities:

• This position has no direct supervisory responsibilities.

Essential Duties and Responsibilities:

• Ensure data integrity for associate records through routine audits across all divisions
• Oversee process and support new hires terminations and associate change requests (ACRs) accurately and on time
• Use UKG mass import tool to complete bulk associate transactions
• Serve as escalation point for transaction issues and data errors
• Oversee the I-9 process ensuring compliance and coordination with Equifax for escalations
• Oversee and support associates managers and the People Team with HR inquiries through People Assist
• Monitor and respond to former associate inquiries through Intercom
• Provide backup support for the People Operations Coordinator during high-volume periods and absences
• Continuously evaluate People Operations processes to ensure compliance data accuracy and efficiency
• Document and maintain internal procedures and training materials
• Partner with the People Team to identify and implement process improvements

Skills/Abilities:

• Proficient in Microsoft Office (Excel, Word, PowerPoint) and Google Workspace
• Highly detail-oriented with strong organizational skills
• Excellent written verbal and customer service communication
• Strong analytical decision-making and problem-solving abilities
• Able to handle confidential information with discretion
• Self-motivated responsive and adaptable
• Quick learner with a continuous improvement mindset

Education and Experience: 

• Bachelor’s degree in Human Resources, Business, Finance, or related field or equivalent experience preferred
• Minimum 3 years of Human Resources experience required
• At least 2 years of HR technology experience required
• Intermediate proficiency in Microsoft Excel
• Proven experience processing employee transactions
• Advanced or admin-level experience with UKG Pro or other HRIS platforms preferred
• Demonstrated ability to handle sensitive information with discretion

Physical Requirements:

• Work is performed indoors with potential for exposure to safety and health hazards related to office work. Could periodically travel to other office and operational sites.  The noise level in the work environment is usually moderate.
• Prolonged periods of sitting at a desk and working on a computer.

SelectQuote Core Values:

Service: We create positive customer experiences. 

Entrepreneurship: We create innovate & take risks. 

Leadership: We build & invest in high-performing teams. 

Empowerment: We embrace a changing environment. 

Courage: We challenge the status quo & drive continuous improvement.

Teamwork: We help support & celebrate each other.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required.

The Compensation for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed.

Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan.

We are proud to offer the following benefits:

• Competitive Medical, Dental, and Vision Insurance
• HSA/FSA
• Voluntary Hospital Indemnity, Critical Illness, Accident Insurance, and Short Term Disability
• Voluntary Life Insurance for Self, Spouse and Dependent
• Company-paid Basic Life Insurance and Long Term Disability
  Retirement plan and Employer match contribution with Profit Share
• Tuition Reimbursement program
• Company perks and Discount program
• Engaging Wellness and Financial Education Resources
• Employee Assistance Program
• Incentive Plans

Base Hourly Minimum
$23.56
Base Hourly Maximum
$25.96