Senior Product Support Engineer

<p>As a Product Support Engineer II, you will be a member of the Corporate Technology team, and will work with project managers, business teams, Technology Risk, and developers to engineer and streamline processes to collect and validate technology asset data across the enterprise. You will support the creation and maintenance of processes and workflows to facilitate data capture and processing, integrations, and exception and approvals administration. Your responsibilities include the daily oversight and support of on-premises Microsoft Infrastructure servers and services as well as M365 cloud services.</p><p></p><p><b>What you will do:</b></p><ul><li>Administer and configure Microsoft 365 platforms and related services.</li><li>Develop and implement procedures for ensuring ongoing operations and proactive maintenance of the environment consistent with SEI’s Service Management principals.</li><li>Facilitate the evaluation and selection of hardware and software technology and product standards, as well as the design of standard configurations.</li><li>Support vulnerability remediation and patch deployment using a variety of automation platforms.</li><li>Provide day-to-day administration, support and monitoring of infrastructure services.</li><li>Create technical documentation and knowledge base articles for supported tools.</li><li>Establish best practices related to infrastructure services and Microsoft 365 services.</li><li>Provide IT Service Management tasks like Change Management, Incident Management, Problem Management etc.</li><li>Provide technical user support and resolve system / application issues.</li></ul><p></p><p><b>What we need from you:</b></p><ul><li>Bachelor’s degree in computer science, Information Systems or related fields; or equivalent experience</li><li>A minimum of 3 years prior work experience in a product support or infrastructure support role</li><li>A minimum of 2 years of experience managing Office 365, Teams, and Intune</li><li>A minimum of 2 years of experience with Windows server administration</li><li>Working knowledge of Azure infrastructure setup and support</li><li>Strong knowledge of PowerShell scripting</li><li>Strong knowledge of Active Directory Group Policy</li><li>Strong technical background in endpoint management, infrastructure engineering, and enterprise security</li><li>Ability to triage, troubleshoot, and resolve issues with Microsoft apps</li></ul><p></p><p><b>What we would like from you:</b></p><ul><li>Highly motivated and self-directed with excellent interpersonal, vocal, and written communication skills</li><li>Ability to prioritize workload and multi-task between projects</li><li>Strong analytical and problem-solving skills</li><li>Experience working in and contributing to a team-oriented and collaborative environment</li><li>Strong ability to communicate innovative approaches to solving business problems using Microsoft Solutions.</li></ul><p><b>SEI’s competitive advantage</b></p><p></p><p>To help you stay energized, engaged and inspired, we offer a wide range of benefits including comprehensive care for your physical and mental well-being, hybrid working environment and a work-life balance that enables you to relax, recharge and be there for the people you care about.</p><p></p><p>Our benefits include Medical Insurance, Term Life Insurance, Voluntary Provident Fund, 10 Predefined Holidays and 2 Floating Holidays in a year, Paid Time off and more.</p><p></p><p>We are a technology and asset management company delivering on our promise of building brave futures—for our clients, our communities, and ourselves.  Come build your brave future at SEI. </p><p></p><p><b>SEI is an Equal Opportunity Employer and so much more…</b></p><p></p><p>After 50 years in business, SEI is a leading global provider of investment processing, investment management, and investment operations solutions. Reflecting our experience within financial services and financial technology our offices encompass an open floor plan and numerous art installations designed to encourage innovation and creativity in our workforce. We recognize that our people are our most valuable asset and that a healthy, happy, and motivated workforce is key to our continued growth. At SEI, we’re (literally) invested in your success. We offer our employees paid parental leave, paid volunteer days, professional development assistance and access to thriving employee networks.</p><p></p><p><b>AI Acceptable Use in the application and interview process:</b></p><p></p><p>SEI acknowledges the growing integration of artificial intelligence (AI) tools into individuals’ personal and professional lives.  If you intend to incorporate the use of any AI tools at any stage of the application and/or interview process, <a href="https://assets.phenompeople.com/CareerConnectResources/prod/SEI1GLOBAL/documents/AIEthicsPolicyforHiringTeams_LegalEdited_Final-1756218563464.pdf" target="_blank"><u>please ensure you have reviewed and adhere to our AI use guidelines</u></a>. </p>