About this role
About the Company:
Security Services Northwest, Inc. (SSNW) is your full-service security company. Founded in 1977, we offer professional and complete security services for residential, commercial, and industrial customers in Washington, Oregon, California, Wyoming, Idaho, Utah and Alaska.
Security Services Northwest is a nationally recognized supplement for Department of Defense anti- terrorism force protection.
From providing armed and unarmed security officers and patrol services to installing burglar alarms and camera systems, Security Services Northwest, Inc., provides our customers with the highest level of service. We have an exceptional, experienced team to assist you in mastering your skills, with great growth opportunity.
If you’re passionate about always doing your best work, making an essential contribution, and serving with kindness and humility, please consider applying today! People are at the heart of our business, and we’re always looking for new people to join our family of professionals!
"Work Hard, Be Kind."
Benefits:
- $21/hour for day shifts
- Health Insurance
- Dental Insurance
- Vision Insurance
- Employee Assistance Program
- Paid Time Off (PTO)/Holidays Paid at time and a half if worked
- Opportunity for overtime
SSNW is a drug-free workplace.
SSNW is seeking a full-time Day Shift Dispatcher/Customer Service Representative for our corporate headquarters in Sequim, WA.
- Dispatchers monitor burglary, fire, and medical alarms for hundreds of customers
- Dispatch alarms to the appropriate agency;
- Answer phones, take messages, and dispatch calls for answering service customers
- Perform a variety of computer tasks and other office duties.
As a 24/7 operation, we have multiple shifts available each day with weekend and holiday work, and variable days off. Applicant must be comfortable with multi-tasking, a high-stress work environment, and the work pace changing drastically at times.
Requirements:
- Must be able to pass an office efficiency checklist:
- Typing test - 40 WPM minimum
- Take sample calls with messages, dispatch call
- send email, fax, etc...
- Navigate between screens
- Put calls on hold, transfer calls
- Excel, Word, Microsoft 365
Shift:
- 10-hour shift
- Swing shift
- Day shift
- Night shift
- Monday to Friday
- Weekend availability
- Holidays
Work setting:
- In-person
Ability to commute:
- Sequim, WA 98382: Reliably commute or planning to relocate before starting work (Required)
- Must be able to come into the office every day
Experience:
- Dispatching: 1 year (Preferred)
- Office or Clinical work
Other facts
About Security Services Northwest Inc
Security Services Northwest, Inc. has been meeting your security needs since 1977. Today we serve Washington, Oregon, California, Idaho, Nevada, and Alaska. We provide total security services for residential and commercial customers. We also provide nationwide dispatch and telephone answering services to a range of businesses and public utility companies.
The company has been locally owned and operated by Joseph N. D’Amico, President and CEO, since 1986. In that time, SSNW has established itself as a reliable, quality security company and a nationally-recognized supplement for Department of Defense anti-terrorism force protection.
Our corporate office is in Sequim, Washington. Our 24-hour monitoring facility allows us to receive calls and dispatch 24/7. This in-house, around the-clock capability means SSNW clients have a consistent and readily available communications link.
We provide private, local, state and federal government agencies with private alternatives to complex issues. We provide have even assisted agencies throughout the United States, including deployment to Hurricane Katrina.
SSNW can handle all of your security needs, large or small, anytime, anywhere.
What you'll do
- The Call Center Representative will monitor alarms for customers and dispatch calls to the appropriate agencies. They will also handle phone calls, take messages, and perform various office duties.
Ready to join Security Services Northwest Inc?
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