About this role
Company Description
We help make your world a safer place. We value integrity, vigilance and helpfulness. At Securitas, we put diversity first. We encourage everyone to apply regardless of your origin, age, gender or cultural and religious background.
Our industry is in constant evolution. Together with colleagues around the world, we stay ahead of changes in technology. Tomorrow's solutions are today's challenges. People and technology are building the next generation of security with us!
Job Description
Purpose of the role
The Service Coordinator is responsible for ensuring the proper execution of service agreements with our key customers. Acting as the link between internal teams and client expectations, you make sure that agreed service levels (SLAs) are met and continuously improved.
While not a customer-facing role, the Service Coordinator serves as the main escalation point for operational or contractual issues. You ensure that internal resources are optimally used to meet contractual and financial objectives.
Key Responsibilities
Take ownership of the operational delivery of assigned customer contracts (portfolio 150–500K€/year).
Coordinate the start-up and onboarding of new service contracts: handover from Sales/Project Management, operational kick-off, and system setup in ERP and CSM tools.
Ensure day-to-day operational follow-up in collaboration with Service Desk, Engineering, and Project teams.
Manage incident and escalation processes to guarantee SLA compliance.
Monitor and report on service performance and contribute to continuous improvement initiatives.
Cooperate closely with internal stakeholders (Service Management Support, Technicians, Finance, SOC, Sales, etc.).
Support financial follow-up of contract P&L and ensure alignment with budget targets.
Qualifications
Profile
Experience: At least 1 year of experience in Project, Service, Contract, or Account Management.
Technical knowledge:
Security technologies (Access Control, Intrusion, CCTV, ICT) and/or Telecommunications (wired/wireless).
IT affinity (integration with IT systems).
Knowledge of ITIL principles (certification is a plus).
Languages: Fluent in Dutch and French.
Soft skills: Strong communication and negotiation abilities, stress-resistant, problem-solving mindset, and team player.
Attitude: Integrity, respect, customer focus, willingness to learn, and helpfulness.
Additional Information
A challenging role in a dynamic and growing high-tech environment
Continuous learning through trainings and certifications
Autonomy, responsibility, and strong technical ownership
An attractive salary package aligned with your experience
We help make your world a safer place. We attach great importance to our values: integrity, helpfulness and vigilance. At Securitas we put diversity first. We encourage everyone to apply regardless of your origin, age, gender or cultural and religious background.
Our goal is to make the world a safer place by offering our clients various services such as permanent surveillance, technological solutions, or training.
Other facts
About Securitas
This is the official LinkedIn page of the Securitas Group.
Securitas is a world-leading safety and security solutions partner that helps make your world a safer place. Almost nine decades of deep experience means we see what others miss. By leveraging technology in partnership with our clients, combined with an innovative, holistic approach, we’re transforming the security industry. With 350 000 employees in 47 markets, we see a different world and create sustainable value for our clients by protecting what matters most - their people and assets.
#seeadifferentworld
What you'll do
- The Service Coordinator is responsible for ensuring the proper execution of service agreements with key customers and acts as the link between internal teams and client expectations. They manage incident and escalation processes, monitor service performance, and support financial follow-up of contract P&L.
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