About this role
At Discovery Cove Orlando, we're passionate about caring for animals. In fact, we've already rescued over 40,000 animals (and counting!). And we can save you from being stuck in just another job. Join us and help bring joy, excitement, and lasting memories to people from around the world. We're seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Join us and play an important part on our incredible team!
As a Host or Hostess for Guest Services, you’ll provide the highest level of guest service and satisfaction. Your positive attitude and can-do spirit will make all the difference as you help create positive, lasting memories for our guests. You will:
- Provide exceptional guest service by greeting and interacting with guests, answering questions and resolving guest issues
- Perform guest laundry tasks such as loading/unloading washers and dryers, folding towels, and preparing wetsuits and gear bags
- Facilitate an organized traffic flow of both guests and their vehicles
- Adhere to safety policies
- Deliver park orientation spiels to large groups of guests
- Distribute lockers, gear bags, and wetsuits to guests, ensuring proper fit of swim gear
- Monitor, sort, and restock gear and supplies throughout shift
- Maintain cleanliness of all assigned areas including trash removal and sweeping of indoor/outdoor pathways and lots, wiping down beach chairs and raising umbrellas, and other light cleaning duties as needed
- Perform other duties as assigned
What it takes to succeed:
- Must be at least 16 years of age
- Must be able to work varied shifts (opening shifts start as early as 6:00am and closing shifts end as late as 11:00pm)
- Must be able to communicate effectively with team members and guests
- Must be comfortable speaking to large groups
- Must be able operate washer, dryer, and towel machine with training
- Must be comfortable with completing all cleaning duties, including use of cleaning chemicals
- Must be comfortable handling wetsuits (neoprene) and latex products
- Must be able to train on and properly use protective gear
- Must be comfortable working around fumes/dust/odor
- Must be able to stand for entire shift
- Must be able to walk in sand
- Must be able to lift up to 25 pounds
- Must be able to push/pull up to 50 pounds with assistance
- Must be able to bend, reach, twist, and turn with complete flexibility
- Must be comfortable working around water and animals
- Must be able to work indoors and outdoors in all weather conditions
- Ability to train on and properly use protective gear
- Comfortable working around water and animals
- Must be able to work indoors/outdoors in all weather conditions
- Scheduling flexibility
- Valid state driver’s license preferred
- Bilingual skills highly desirable
The perks of the position: Ambassadors will enjoy a fun, fast-paced environment, and great teammates, as well as:
- FREE park admission
- Discounts on park admission tickets and passes for family and friends
- Park discounts on food, merchandise, etc.
- Scholarship opportunities
- Exclusive employee events and giveaways
EEO Employer:
SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.
Other facts
About SeaWorld
United Parks & Resorts Inc. (NYSE: PRKS) is a leading theme park and entertainment company with a world-class portfolio of seven brands across 13 parks in the United States and Abu Dhabi. The Company’s award-winning portfolio of iconic brands includes SeaWorld, Busch Gardens, Discovery Cove, Sesame Place, Water Country USA, Adventure Island, and Aquatica.
Our portfolio offers experiences for guests of all ages to enjoy exhilarating thrill and family-friendly rides and coasters, inspiring up-close encounters and educational presentations with wildlife, and exciting shows, concerts, and live performances.
We are committed to wildlife conservation globally, and all three SeaWorld parks, plus Discovery Cove and Busch Gardens Tampa Bay, are accredited members of the AZA, one of the world’s foremost professional zoological organizations. Our parks serve as one of the largest marine animal rescue organizations in the world, actively participate in endangered species survival programs, and make significant contributions to science through field research and the study of animals in our care.
Website: www.UnitedParks.com
What you'll do
- As a Park Area Ambassador, you will provide exceptional guest service by greeting and interacting with guests, answering questions, and resolving issues. You will also perform various tasks including laundry, traffic facilitation, and maintaining cleanliness in assigned areas.
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