About this role
At Discovery Cove Orlando, we're passionate about caring for animals. In fact, we've already rescued over 40,000 animals (and counting!). And we can save you from being stuck in just another job. Join us and help bring joy, excitement, and lasting memories to people from around the world. We're seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Join us and play an important part on our incredible team!
What you get to do:
- Greet guests and provide park information to our visitors
- Perform guest reservation check-in/check-out functions using computer
- Perform guest bag checks
- Maintain cleanliness of all park areas including trash removal and sweeping
- Quickly resolve guest challenges by providing exceptional guest service
- Distribute available lockers to our guests, while maintaining cleanliness of locker facilities
- Perform guest check-in functions for in-park activities
- Provide informational tours for small groups of up to 12 guests
- Maintain a safe work environment
- Perform other duties as assigned
What it takes to succeed:
- Previous experience in a customer service role
- Excellent English language written and verbal communication skills
- Intermediate computer skills
- Excellent guest service skills
- Cash handling skills
- Able to stand for long periods of time
- Able to walk in sand
- Able to lift 30 pounds
- Able to push/pull 50 pounds with assistance
- Able to work indoors/outdoors in all weather conditions and temperature extremes
- Available to work 2 full days per week
- Able to work shifts starting as early as 5:30 AM and ending as late as 11:00 pm (for special events)
- Possession of a valid state driver’s license preferred
The perks of the position: Ambassadors will enjoy a fun, fast-paced environment, and great teammates, as well as:
- FREE park admission
- Discounts on park admission tickets and passes for family and friends
- Park discounts on food, merchandise, etc.
- Scholarship opportunities
- Exclusive employee events and giveaways
EEO Employer:
SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.
Other facts
About SeaWorld
United Parks & Resorts Inc. (NYSE: PRKS) is a leading theme park and entertainment company with a world-class portfolio of seven brands across 13 parks in the United States and Abu Dhabi. The Company’s award-winning portfolio of iconic brands includes SeaWorld, Busch Gardens, Discovery Cove, Sesame Place, Water Country USA, Adventure Island, and Aquatica.
Our portfolio offers experiences for guests of all ages to enjoy exhilarating thrill and family-friendly rides and coasters, inspiring up-close encounters and educational presentations with wildlife, and exciting shows, concerts, and live performances.
We are committed to wildlife conservation globally, and all three SeaWorld parks, plus Discovery Cove and Busch Gardens Tampa Bay, are accredited members of the AZA, one of the world’s foremost professional zoological organizations. Our parks serve as one of the largest marine animal rescue organizations in the world, actively participate in endangered species survival programs, and make significant contributions to science through field research and the study of animals in our care.
Website: www.UnitedParks.com
What you'll do
- The Guest Arrival Ambassador greets guests, provides park information, and performs check-in/check-out functions. They also maintain cleanliness in park areas and resolve guest challenges with exceptional service.
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