Engagement Specialist (Community & Support - SaaS)

• Location: Fully remote from Bogota, Colombia - EST hours
• Department: Marketing
• Company: Search Atlas
• Role Type: Full-time
  
• Salary: $11.54 - $13.00 USD per hour

Hi, we’re Search Atlas Group! We’re a rapidly growing SEO software company focused on engineering products and services that help websites improve their performance on Google. From Fortune 500 companies to leading Silicon Valley startups, our clients trust us to drive results.

We are looking for an Engagement Specialist to support and delight our users across social and community channels. You’ll be the voice of our brand, ensuring every interaction is helpful, human, and on-brand.

What You’ll Do:

• Handle daily engagement across Facebook Groups, Skool, Slack, LinkedIn, X, Instagram, YouTube, Reddit, and Sprout Social
• Adapt your tone to fit each platform and audience—professional, casual, educational, or empathetic
• Respond clearly and route issues quickly to Support/Product teams as needed
• Moderate comment spaces to keep them clean and positive
• Tag and log sentiment and recurring themes
• Spot repeated user confusion and suggest improvements
• Support engagement in challenges and programs
• Track advocates and key relationships
• Post content across platforms using our social media management tool

What We’re Looking For:

• 4+ years of community or support experience (SaaS preferred)
• Experience with Sprout Social, Intercom, Slack, Skool, Facebook Groups, ClickUp, and AI tools
• Clear, warm, and human written communication with the ability to switch tone naturally
• Tech-savvy and comfortable with AI
• Proactive, hands-on attitude, ready to take initiative in a fast-paced environment
• Calm under pressure, able to de-escalate frustrated users gracefully
• Strong pattern recognition and risk communication skills
• Highly organized and detail-focused, especially in logging and routing
• Experience posting content using a social media management tool

Nice to have:

• Familiarity with SEO

KPIs for Success:

• Response speed and quality
• Escalation reduction and accuracy
• Community health and prevention
• Engagement and tone consistency

Salary & Benefits

• Salary: $11.54 - $13.00 USD per hour
• Benefits: 15 Days Paid Time Off + Christmas Day + New Year's Day Paid Off

Our Recruitment Process

1. Initial screening call with our recruitment team
2. Technical assessment to showcase your skills
3. Final interview with our Hiring Manager
4. Offer extended

Life at Search Atlas Group

We are committed to fostering a healthy work-life balance, innovation, and a collaborative, inclusive culture—no matter where you work. We host monthly virtual game days and events, and our team enjoys the flexibility of contributing to charity initiatives of their choice. We believe in supporting both personal growth and professional success, ensuring that remote work doesn’t mean disconnected work.

Here’s a look into our core values:

• Collaborative & Engaged: We’re a tight-knit team that supports each other and shares knowledge.
• Excellence Driven: We aim for the highest standards, always raising the bar.
• Self-Starter Mentality: We take initiative and problem-solve independently.
• Innovative: We embrace change, experiment, and think outside the box.
• Student Mentality: We learn from our mistakes and constantly evolve.

Why Join Us?

We’re proud of the recognition we’ve received for our growth and commitment to creating a positive, inclusive work environment. Here are just a few of the accolades that highlight our success and culture:

• Nevada’s Top Workplaces - #1 Small Business (Under 150 Employees), Best New Ideas
• Best Start-Up Agency (U.S. Search Awards)
• Top B2B Companies (Clutch)
• Inc’s On The Rise and Best Places to Work (Inc. Magazine)
• Great Place to Work Certified (Great Place to Work)

These awards reflect the hard work, dedication, and passion of our entire team, and we’d love for you to be a part of it!

Want to hear more? Here’s our Founder, Manick, on why you should work with us at Search Atlas.