Summary
Location
Belleville
Type
full-time
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About this role
Member Service Representative — Branch Network Department; West Belleville Branch
Banking • Full-Time • Branch Network
Scott Credit Union is hiring a Member Service Representative in Belleville, IL to help support our members and strengthen our connection with the community. If you’re passionate about delivering exceptional service, skilled at building relationships, and thrive in a collaborative, people-focused environment – we’d be excited to welcome you to our award-winning team.
Schedule: Full-time | Monday–Friday; Saturday rotation as scheduled
Work Location Status: Fully on-site at the West Belleville Branch in Belleville, IL.
About the Role
Member Service Representatives are one of the primary points of contact for SCU members. They are the first, and often only face our members see. Member Service Representatives must engage with SCU members and process their transactions efficiently and accurately. They are responsible for educating members about SCU products and services as well as providing an exceptional member experience.
Why Join Scott Credit Union?
Scott Credit Union has been designated a Top Workplace by the St. Louis Post-Dispatch and USA Today for our people-first culture and strong employee engagement. We invest in our diverse team with competitive benefits, meaningful work, and clear paths for growth.
Benefits include:
- 11 paid holidays and competitive PTO
- 401(k) with employer match
- Medical, dental, vision, and life insurance
- Short-Term Disability, including maternity leave
- Tuition reimbursement program
- “Dress for your day” policy
- Career advancement opportunities
- Supportive, team-oriented culture
What You’ll Do
- Operates on-line teller terminal and accurately records amounts received and prepares reports of transactions.
- Perform required OFAC (Office of Foreign Assets Control) screens as outlined in the Non-Member Verafin Processing policy and reports any positive matches to the BSA Group. Complies with BSA requirements of completing CTR and SAR.
- Foster and maintains relationships with members responsible for providing prompt, professional, helpful, knowledgeable and courteous member service. Investigates member concerns, researches and recommends a resolution to branch management. Ensure we are meeting expectations with member service satisfaction results.
- Educate members on SCU Products and Services including referring members to FSR’s, mortgage, business lending/services and investments.
- Daily opens and closes Teller terminal, accounts for cash assigned, received, disbursed. Accurately balances to teller terminal close report and remits daily work to Teller Supervisor for disposition.
What You Bring
- High school diploma or equivalent
- Customer service experience
- Personal computer experience to include Microsoft Office products
Is This You?
- You’re energized by creating meaningful connections and delivering strategic solutions
- You stay focused under pressure and prioritize precision in your work
- You take initiative, own your projects, and consistently aim for high-quality results
- You’re looking to build a long-term career where your skills can grow and evolve
Our Commitment
At Scott Credit Union, our purpose is to support members through every phase of their financial journey. We believe in accountability, integrity, diversity, service excellence, and continuous growth—for both our members and our employees.
Apply today to join a trusted organization that values your contribution and invests in your future. If selected, next steps may include a phone or in-person interview.
teller, universal banker, cash handling, financial institution
Other facts
About Scott Credit Union
Scott Credit Union is a full-service financial institution that is member owned, member operated, and not-for-profit. We offer similar products and services to what the conventional financial institutions have, but we do so with our members’ best interest in mind. Any revenue generated after expenses and reserves are met is given back to the members in the form of better rates and more services. Therefore, having your accounts with Scott Credit Union can save you money. Get started today – become a member of Scott Credit Union!
Interested in working somewhere that has been named a Top Workplace by the St. Louis Post-Dispatch eight years in a row? At Scott Credit Union, we truly value our employees. While our buildings convey the Scott Credit Union name that our members know to trust, it’s the faces inside that make it much more than a place of business. These faces represent the promise that we will help each member make the most of their money, in the simplest manner possible – all while getting to know members personally by name and not by a number. If you are an energetic, hard-working individual with a passion to help others, we encourage you to apply today!
What you'll do
- Member Service Representatives engage with members and process transactions efficiently. They are responsible for educating members about products and services while ensuring exceptional member experiences.
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