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Service Coordinator Lead
full-time•Pleasanton•$80k - $100k
About this role
THE POSITION IN A NUTSHELL
Sciens Building Solutions seeks a Service Team Lead. The Service Team Lead’s primary function is to manage the performance of assigned Inspectors and Service Technicians to achieve a high customer satisfaction level, ensuring customers receive knowledgeable, responsive, professional, and courteous service. This person will be responsible for managing and mentoring the team members in all aspects of their assigned responsibilities, company policies, and procedures.
WHAT YOU’LL BE DOING (and doing well!)
- Provide supervision, mentoring, and training of assigned team members; lead the performance management process of team members and identify training and development needs.
- Track and/or quote deficiencies.
- Provide general oversite to the on-call schedule, vacation schedule, and subcontractor schedule.
- Direct the day-to-day activities of the service team to ensure all tasks are completed in a timely manner and meet the Company’s standards of excellence.
- Coordinate closely with the finance department to ensure billings are accurate and timely for customers.
- Ensure the Company meets its contractual obligations for all service contracts, emergency calls, service requests and monitoring agreements.
- Ensure compliance of all assigned employees to Sciens safety standards.
- Direct any corrective action and keep the Service Manager informed.
- Participate in Company-sponsored meetings, trainings, and other functions.
- Provide feedback to the Service Manager in establishing goals for department personnel; update and monitor on a regular basis.
- Ensure that monitoring reports are reviewed daily for trouble signals to ensure preventative measures are being taken to provide excellent customer service.
WHAT WE LIKE ABOUT YOU
- High school diploma or equivalent.
- Five or more years of experience in customer service or related field in the fire and life safety industry.
- Strong organizational skills.
- Ability to multi-task and manage self and team.
- Remain calm under pressure.
- Possess sound decision-making skills and practical judgment priorities.
- Ability to manage, motivate, and develop people with positive attitude.
- Proven track record of excellent customer service.
WHAT WE’RE BRINGING TO THE TABLE
- Competitive salary based on qualifications.
- Paid time off plan and holidays.
- 401(k) matching.
- Short term and long-term disability.
- Medical, dental, and vision plans with options.
- Life insurance.
- Professional career development opportunities.
- Tuition reimbursement program.
$80,000-$100,000
What you'll do
- The Service Team Lead is responsible for managing the performance of Inspectors and Service Technicians to ensure high customer satisfaction. This includes supervising, mentoring, and training team members, as well as overseeing daily activities and ensuring compliance with company standards.
About Sciens Building Solutions
Service from One. Safety for All.
We are Sciens.
Sciens Building Solutions is a trusted provider committed to delivering complete fire protection, security, communications and electrical solutions that not only protect lives but ensure business continuity of our customers, too. Our top priority is to deliver complete life safety solutions for each customer we serve – from the smallest elementary school to the largest hospital campus or tallest skyscraper – and ensure these systems remain ready to perform when needed in an optimal and fully code-compliant fashion. With thousands of systems installed over decades, our knowledgeable sales team, engineers, installers and highly trained technicians partner together to provide the most effective solutions possible.
Count on Sciens for all your fire protection, security, communication and electrical needs – locally, regionally and nationally.
Ready to join Sciens Building Solutions?
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Frequently Asked Questions
What does Sciens Building Solutions pay for a Service Coordinator Lead?
Sciens Building Solutions offers a competitive compensation package for the Service Coordinator Lead role. The salary range is USD 80k - 100k per year. Apply through Clera to learn more about the full compensation details.
What does a Service Coordinator Lead do at Sciens Building Solutions?
As a Service Coordinator Lead at Sciens Building Solutions, you will: the Service Team Lead is responsible for managing the performance of Inspectors and Service Technicians to ensure high customer satisfaction. This includes supervising, mentoring, and training team members, as well as overseeing daily activities and ensuring compliance with company standards..
Is the Service Coordinator Lead position at Sciens Building Solutions remote?
The Service Coordinator Lead position at Sciens Building Solutions is based in Pleasanton, California, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Service Coordinator Lead position at Sciens Building Solutions?
You can apply for the Service Coordinator Lead position at Sciens Building Solutionsdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.