Summary
Type
full-time
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About this role
Job overview:
Schneider is seeking a Senior Customer Service Representative in Green Bay to be responsible for handling relationships with Schneider’s customers. The Senior Customer Service Rep will take care of tasks related to processing and monitoring customer orders, managing freight solicitation and negotiating market rates.
Responsibilities:
- Monitor customer freight to identify issues and improve efficiency.
- Recommend adjustments as freight volumes fluctuate.
- Use a variety of technology to analyze service issues and trends to determine solutions.
- Work closely with leaders, teams and customers.
Skills and qualifications:
- Have a high school diploma or GED.
- One year of customer service experience preferred.
- Have strong written and oral communication skills.
- Able to manage multiple priorities.
Pay and benefits:
- Medical, dental and vision insurance.
- Company-paid life insurance.
- 401(k) savings plan with company match.
- Paid time off and paid holidays.
- Results-based incentive pay program where you can earn above and beyond your base pay.
- Tuition reimbursement.
- See full list of customer service benefits.
Schneider's inclusive culture
Our history has taught us that treating everyone with dignity and respect is vital to our ongoing success. We embrace and seek out diversity that is inclusive of thought, race, ethnicity, national origin, sex, gender, gender expression, age, religion, sexual orientation, ability, medical condition, veteran or military status, experience and background. This diversity and openness ensures all associates have equal access to opportunities and resources to contribute fully to the organization's success, and it fuels innovation, improves strategic thinking and cultivates leadership. Any applicant may request a reasonable accommodation to complete a job application, pre-employment testing, or job interview or to otherwise participate in the hiring process consistent with the Americans with Disabilities Act (ADA) by contacting their Recruiter, Human Resources Business Partner, and/or Human Resources Leave Administration.
Other facts
About Schneider National
Put us on the job and consider it done. Schneider is a premier provider of transportation and logistics services headquartered in Green Bay, Wisconsin, and with offices in Chicago, Dallas and many cities in between. Offering one of the broadest portfolios in the industry, Schneider’s solutions include Regional and Long-Haul Truckload, Expedited, Dedicated, Bulk, Intermodal, Brokerage, Warehousing, Supply Chain Management and Port Logistics.
With over $5 billion annual revenue, Schneider has been delivering superior customer experiences and safely getting it done for over 90 years. As proof of our commitment, we have collected a series of awards including the FreightTech 100 award, Inbound Logistics’ Green Supply Chain Partner Award, Women in Trucking’s Top Company for Women to Work in Transportation Award, and multiple top carrier of the year awards by customers like P&G.
Contact Schneider at [email protected], follow us on X at @WeAreSchneider or on YouTube, or dive into our rich content library at https://schneider.com/resources/best-practices. For more information, visit us at www.Schneider.com
Interested in a career that makes a difference? Head to SchneiderJobs.com today to see what opportunities await. We look forward to have you on the team!
What you'll do
- The Senior Customer Service Representative will handle relationships with Schneider’s customers, processing and monitoring customer orders, and managing freight solicitation. They will also identify issues and improve efficiency in customer freight management.
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