Deployment Technician
full-time•Austin
About this role
Description
Location: Austin
Department: Implementation
Reports to: Deployment Implementation Manager
Who We Are
Acumera is now Scale Computing! Scale Computing is a global leader in edge computing, hyperconverged infrastructure, and managed networking solutions. We deliver innovative, secure, and scalable technology that powers critical operations worldwide.
Job Overview
The Deployment Technician plays a critical role in executing and supporting customer installation projects by configuring network hardware, providing real-time support, and ensuring successful deployment completion. This position requires flexibility, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.
Responsibilities:
- Conduct remote and on-site installations of network hardware (firewalls, switches, wireless APs, etc.)
- Support onsite technicians via Google Meet, Dialpad, or similar platforms
- Manage multiple installations concurrently—track milestones, provide critical check-in support, and ensure timely completions
- Adhere to all SOPs, install guides, and platform-specific standards (e.g., AcuVigil, Rigel)
- Upload required install documentation (pre-/post-photos, diagrams, port layouts) for QA review
- Update task statuses accurately in Jira, DaySmart, and related systems
- Escalate issues appropriately through Slack or designated escalation channels
- Maintain responsiveness and clear communication throughout assigned shift
- Contribute to internal initiatives, including:
- Documentation or knowledge base improvements
- QA reviews and process standardization
- Pilot programs and hardware validation
- Cross-departmental collaboration
- Mentor and assist in onboarding new Deployment Technicians
- Support overflow and non-installation tasks as assigned by leadership
Requirements
Minimum Qualifications:
- Minimum 2 years' experience in deployments, IT support, or field services
- Solid understanding of networking fundamentals (IP addressing, VLANs, DHCP, switch configurations)
- Strong communication and customer service skills
- Ability to manage remote sessions and coordinate effectively across teams
- Must be available to work across multiple time zones and accommodate customer availability
- Required to support both morning and afternoon shifts; participate in On-Call rotation as needed
- Willing to work overnight installs when required
- Expected to remain online, responsive, and communicative during scheduled shifts
- Must be adaptable and able to reprioritize between installs, internal tasks, and urgent needs
Preferred Qualifications:
- CompTIA Network+, CCNA, or equivalent certifications
- Experience working with AcuVigil or Rigel platforms
- Exposure to multi-site rollout projects and firewall deployments
- Proficiency with Slack, Google Workspace, Jira, and DaySmart
Preferred Education:
- Associate degree in Information Technology, Computer Networking, or a related field
- Relevant certifications (e.g., CompTIA Network+, CCNA) or equivalent practical experience may substitute for formal education
- Candidates with equivalent work experience in deployments, IT support, or network services are encouraged to apply in lieu of formal education
Perks of Scale Computing
- Health benefits starting on first of the month following date of hire
- 401(k) with company match, FSA, HSA
- Casual dress code
- Fully stocked kitchen
- Vibrant and inclusive workplace atmosphere
- Paid company holidays
- Discretionary time off policy
- Central Austin location with free parking
- Flexible work environment and an opportunity to grow as we grow
Scale Computing is an equal-opportunity employer. The final candidates will be subject to a pre-employment background check.
What you'll do
- The Deployment Technician is responsible for conducting remote and on-site installations of network hardware and providing real-time support to ensure successful deployment completion. They must manage multiple installations concurrently and adhere to all standard operating procedures and installation guides.
About Scale Computing INC
Acumera has acquired Scale Computing, bringing the two companies together under the Scale Computing brand to form the industry's largest edge computing-focused software company. Together, we’re helping organizations of all sizes confidently and securely deploy and manage workloads at the edge. Follow Scale Computing for updates.
Scale Computing (previously Acumera) is a trusted leader in edge computing, managed network services, and network security, helping multi-site operators in the retail, restaurant, convenience store, unmanned, and fuel markets accelerate digital transformation at the edge.
For over two decades, the company has delivered secure, scalable connectivity and 24/7 proactive support to distributed enterprises—empowering businesses to increase uptime, reduce costs, simplify PCI compliance, and enable innovation at the edge. Our solutions are purpose-built for the unique challenges of managing hundreds or thousands of remote sites with limited on-site IT support.
Our managed services include real-time network visibility, firewall management, secure vendor integrations, broadband and cellular failover connectivity, proactive threat detection, and PCI-compliant segmentation. We also provide powerful capabilities for containerization and orchestration, making it easy to deploy, manage, and update applications across distributed locations with consistency and control.
With a proven track record of reliability, deep expertise in retail technology and hospitality IT, and a customer-first approach, we help operators transform their edge infrastructure from a source of complexity into a strategic advantage.
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Frequently Asked Questions
What does a Deployment Technician do at Scale Computing INC?
As a Deployment Technician at Scale Computing INC, you will: the Deployment Technician is responsible for conducting remote and on-site installations of network hardware and providing real-time support to ensure successful deployment completion. They must manage multiple installations concurrently and adhere to all standard operating procedures and installation guides..
Is the Deployment Technician position at Scale Computing INC remote?
The Deployment Technician position at Scale Computing INC is based in Austin, Texas, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Deployment Technician position at Scale Computing INC?
You can apply for the Deployment Technician position at Scale Computing INCdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.