Title:

Job Description:

Job Overview

The Training Manager will be responsible for organizing, planning, and assisting in the development of SBM’s Training program, processes and course materials based on the guidelines set by the Training Department. The individual will be responsible for assessing training needs, coaching, and implementing to ensure consistent training execution and compliance.

Roles & Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Other duties may be assigned.

• Primary liaison to field and departments for Training
• Conduct needs analysis studies and confer with Subject Matter Experts to determine training needs and support SBM Corporate, Operations and Training Department initiatives
• Responsible for onboarding new Associate App/Mobile sites onto the Training program in partnership with 4insite and Operations teams
• Work with Field Leadership to onboard non-Associate App sites as needed
• Assist in the planning, development and roll-out of training initiatives
• Provide training, coaching and support to Managers on training delivery expectations, manual transcript validation, best practices, and program execution
• Onboard and support new (transition) sites onto training program
• Research and work with SMEs to evaluate and update existing training materials/curriculum and archive outdated training materials/curriculum
• Work with existing training processes and systems to develop and improve process flows
• Communicate new content and required training to organization and stakeholders
• Acts as a "filter" for new content requests and communicates priority to video content team
• Help identify needs for new content development and supports creation of content as needed
• Partner with LMS Manager to ensure sites are meeting their Training Compliance goals and provides support and mitigation efforts as needed
• Maintain records and provide reports as needed in support of Training Department KPIs
• Provide proactive solutions and recommendations to quickly navigate through challenges encountered within the Training program
• Seek feedback often and adjust approach based on needs of the field and organization
• Some travel may be required based on business needs
• The above list is not all inclusive – other duties as assigned

Qualification

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Other duties, responsibilities and activities may change or be assigned at any time with or without notice. 

Education and/ or Experience:

Bachelor's degree (B. A.) from four-year College or university; 2-4 or more years related experience and/or training; or equivalent combination of education and experience.

Field/Operations experience preferred.

Certificates, Licenses, Registrations:

 May be required to have a valid driver’s license.

Knowledge, Skills, and Abilities:

Foster a collaborative work environment and comfortable interacting with all levels of the organization

Possess strong communication and interpersonal skills

Presents challenges in a professional manner with a focus on partnership

Prioritize tasks, meet deadlines, work in a fast-paced environment, and be adaptable to change

Excellent written and verbal skills; detail orientated and accurate

Ability to read and interpret documents and write reports, trainings and/or correspondence

Ability to present in front of groups as needed

Strong reasoning and critical thinking agility with a focus on solutions

Ability to work independently and within a team environment.

Proficiency in MS Suite and Smartsheet

Supervisory Responsibilities

This position has no supervisory responsibilities.

Physical Demands & Work Environment

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this Job, the employee is regularly required to sit. The employee is frequently required to walk and use hands to finger, handle, or feel. The employee is occasionally required to stand.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually quiet.

Benefits:

SBM offers comprehensive benefit packages. For information about SBM's benefits, please visit SBM's website at:

www.sbmmanagement.com/careers Careers – SBM

SBM Management Services, LP and its affiliates are proud to be equal opportunity workplaces. We are committed to equal employment opportunity regardless of race, sex, color, ancestry, religion, national origin, sexual orientation, citizenship, age, marital status, disability, gender identity, Veteran status, or other legally protected status.