About Us

SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto 'Make Life Simple' inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone.

SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work.

Join us to shape the future of digital payment in India and unlock your full potential.

What’s in it for YOU

1. SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees
2. Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees
3. Dynamic, Inclusive and Diverse team culture 
4. Gender Neutral Policy
5. Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits
6. Commitment to the overall development of an employee through comprehensive learning & development framework

Role Purpose 

Responsible for operationalizing the rewards & loyalty programs as per defined business strategy, managing a large rewards budget and managing external Rewards partners.

Role Accountability 

1. Act as a single point of contact (SPOC) between the company and rewards agency for all the activities related to the loyalty programs
2. Manage product and voucher introduction and rationalization. Build engagement by increasing catalogue redemption rates without corresponding increase in costs Introduce new product periodically in the catalogue
3. Create and implement periodic, seasonal and need based campaigns to increase the catalogue redemption; Strategic and tactical partnerships with various merchant partners at a regional and national level
4. Negotiate with the vendor for continuously adding more value for cardholders and lowering cost per point
5. Get regular insights on the Customer behavior, preferences etc. ensure Customer Satisfaction Index scores are optimum
6. Monitor capping of Reward points, accrual and redemption trends, negative reward point balances and other rewards related reporting
7. Work with Cross functional team of IT and Finance to ensure proper reporting of rewards
8. Perform process documentation and ensure compliance adherence

Measures of Success 

1. Rewards Catalogue management: New Product introduction
2. Cash to Non Cash redemption Ratio
3. Agency SLA adherence
4. Timely & accurate agency billing 
5. Rewards reporting
6. Process adherence as per MOU

Technical Skills / Experience / Certifications

1. Understanding Rewards & Loyalty dynamics
2. Experience in setting up rewards programs

Competencies critical to the role

1. Analytical Ability
2. Stakeholder Management / Agency or partner management
3. Innovation & Problem Solving ability
4. Detail Orientation

Qualification 

MBA /PGDBM in Marketing or any other relevant discipline

Preferred Industry

Rewards in travel/retail/BFSI