About this role
FPG Family Pract @ Rand Blvd
Job Summary
Professionally interviews and schedules patients for outpatient service including preregistration. Coordinates patient schedules to maximize patient and physician satisfaction institution-wide. Communicates patient instructions and directions, physician order requirement, authorization/pre-certification/referral requirement to patients, physician office staff, and other SMHCS personnel. Maintains scheduling and pre-registration accuracy rate per department standards. Creates estimate for patient financial responsibility and collects co-insurance, co-payment, and deductible as indicated. Initiates process to assure the patient meets the hospital financial policies/guidelines for services to be rendered and transfers to appropriate departments for more complex situations.
Required Qualifications
- Require a minimum of one (1) year of customer service, general administrative, or healthcare experience.
Preferred Qualifications
- Prefer the ability to analyze problems and offer solutions.
- Prefer the ability to work in a call center environment.
- Prefer effective communication skills, including the ability to handle difficult customer situations.
- Prefer general knowledge of medical insurance and terminology.
- Prefer knowledge of ICD-9/ICD-10 coding and current CPT coding.
Mandatory Education
HS EQ: High School Diploma, GED or Certificate
Preferred Education
Required License and Certs
Preferred License and Certs
Employment Screening Requirements
As part of Sarasota Memorial Health Care System’s commitment to keeping people safe, all individuals providing care to vulnerable populations are required to undergo background screening through The Florida Care Provider Background Screening Clearinghouse. https://info.flclearinghouse.com/
Other facts
About Sarasota Memorial Health Care System
Sarasota Memorial Health Care System is a regional referral center offering Southwest Florida’s greatest breadth and depth of care, with more than 2,500 medical staff and more than 1.7 patient visits across its two hospital campuses, two freestanding ERs, and network of outpatient care centers.
Its flagship 897-bed Sarasota hospital has been consistently recognized as one of the nation’s best, with superior patient outcomes and a comprehensive network of services. In 2021, the public health system opened its second acute-care hospital, SMH-Venice, with 212 beds and full range of specialties to serve south Sarasota County. As the region's only public health system – and only not-for-profit – it also serves as a critical safety net for the uninsured and underinsured in Sarasota County.
What you'll do
- The Scheduler I interviews and schedules patients for outpatient services, ensuring coordination to maximize satisfaction. They also communicate necessary patient instructions and maintain scheduling accuracy.
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